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WO-01317667 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech - Field Repair • P3

📍 Lovet Pet Health Care - Goodyear Animal Hospital - 8014 — 380 N. Estrella Parkway, Suite A6, Goodyear AZ, 85338

Dec 1, 2025 → Dec 3, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Dec 4, 2025
✓ SLA Met (1 biz days early)
Active: 2 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 3, 2025
2 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
Created: Dec 1, 2025 Completed: Dec 3, 2025
Business Days Used 2 / 3
0 3d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0 / 3
Dec 1 → Dec 1 Ready for Scheduling ▶ Running 0 0 / 3
Dec 1 → Dec 1 Assigned ▶ Running 0 0 / 3
Dec 1 → Dec 3 Scheduled ▶ Running 2 2 / 3
Dec 3 → Dec 3 Tech On Site ▶ Running 0 2 / 3
Dispatch 0.0d
Coordinators 2.9d
Field Work 0.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.9 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Dec 1, 2025 Due: Dec 4, 2025 Completed: Dec 3, 2025 (1 days early)
📅
2.9 days Total Age
⏱️
2.8d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547650
<no subject>
Closed
Notes: The lift table no longer moves. It just makes a loud noise when you try to go up or down with it. Everything seems to be plugged into it correctly. Shor-Line - Scale Unit UPDATE MAKE/MODEL IN EBT
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jasmine Lancaster
Owner
Virtual Tech
Created
Dec 1, 2025
Work Orders from this Case (1)
WO-01317667 (current) Invoiced
Virtual Tech - Field Repair • Tyler Bollman
Created: Dec 1, 2025 • Closed: Dec 3, 2025
Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 2.8 days stuck in "Scheduled"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
2.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
manager onsite requested I remove motor from spare lift table to fix the table with scale attached. swapped motors and tested. confirmed operation with manager.
🔍 Technician Findings
motor grinding
⚠️ Problem Description
Notes: The lift table no longer moves. It just makes a loud noise when you try to go up or down with it. Everything seems to be plugged into it correctly. Shor-Line - Scale Unit UPDATE MAKE/MODEL IN EBT https://www.ebiotrack.com/workorder.php?wo=70030

Timeline

📞
Case Linked Dec 1, 11:34 AM
Case Number: 00547650
Subject: <no subject>
Status: Closed
📋
▶
2 Work Order Created Dec 1, 12:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Dec 1, 12:29 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 22m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-03T15:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Dec 1, 1:47 PM
Scheduled For: 2025-12-03T17:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Tyler Bollman Dec 3, 12:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 23h
⏱️
▶
2 3x Labor Added Dec 3, 1:24 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From: Tech On Site
To: Completed
Duration in Previous: 1h 6m
🏁
Status: Closed by Tyler Bollman Dec 3, 3:12 PM
From: Completed
To: Closed
Duration in Previous: 1h 47m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 5, 5:47 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 4.8 business days
🧾
Invoice Created Dec 11, 12:17 PM
Invoice Number: SM-248433

Bottlenecks

Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.5 business hours
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00547650
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Dec 3, 12:30 PM
Created
Dec 1, 12:06 PM
Invoice #
SM-248433

Work Details (3)

Name Type Status Qty Amount Date
WL-03025006 Labor Open 0.5 $39.50 Dec 3, 1:24 PM
WL-03025007 Labor Open 1.5 $223.50 Dec 3, 1:24 PM
WL-03025008 Travel Open 24 - Dec 3, 1:24 PM

Details