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WO-01317671 ↗ ServiceMax

MADISON AREA TECHNICAL COLLEGE • Preventive Maintenance • PSM

📍 Madison Area Tech - Main St Watertown Campus — 1300 W. MAIN ST,, Watertown WI, 53098

Dec 1, 2025 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (27 biz days late)
Active: 49 biz days
🕐 Clock stopped: Invoiced (Feb 11, 2026)
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 3, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 3 → Dec 5, 2025
2 business days (counted)
Running total: 4 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Dec 5 → Jan 27, 2026
34 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Entered
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 38 of ? biz days used
7d
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Feb 5, 2026
7 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 11, 2026
4 business days (counted)
Running total: 49 of ? biz days used
Created: Dec 1, 2025 Invoiced: Feb 11, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0
Dec 1 → Dec 3 Ready for Scheduling ▶ Running 2 2
Dec 3 → Dec 5 Assigned ▶ Running 2 4
Dec 5 → Jan 27 Scheduled ▶ Running 34 38
Jan 27 → Jan 27 Entered ▶ Running 0 38
Jan 27 → Feb 5 Ready for Scheduling ▶ Running 7 45
Feb 5 → Feb 5 Assigned ▶ Running 0 45
Feb 5 → Feb 11 Scheduled ▶ Running 4 49
Dispatch 0.0d
Coordinators 51.3d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
51.3 days
Over SLA
Field Work
1.0 days
Over SLA
Created: Dec 1, 2025 Due: Feb 27, 2026 Completed: Feb 11, 2026 (16 days early)
📅
49.9 days Total Age
⏱️
34.9d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
45.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547285
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 4 pcs https://www.ebiotrack.com/inspection.php?iid=31523
Priority
Standard
Origin
Email
Reason
New Case
Contact
Joshua Crosby
Owner
Kimberly Hardison
Created
Nov 28, 2025
Work Orders from this Case (1)
WO-01317671 (current) Invoiced
Preventive Maintenance • Michah Brackett
Created: Dec 1, 2025 • Closed: Feb 11, 2026
Completed with significant delays
Invoiced • 93 days old
🚨
Primary Delay 34.9 days stuck in "Scheduled"
⏱️
Total Delay 45.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.1d / 1.0d SLA
Assigned
3.1d / 0.5d SLA
Scheduled
39.1d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-5 Mburris called and set appt with Josh for 3 WO in area 2-10 and 2-11 9am -10:30am

12/5/2025 CRamen Logged email scheduling for Tuesday 2/3/2025 with tech arrival between 11-1


12/4/2025 Sramen - Joshua Crosby want to wait until Feb. Pushed due date out and notified the ASM.

12/2/2025 CRamen Logged email on WO-01317673 requesting Wednesday 1/7/2025 and Thursday 1/8/2025 with an arrival window between 8-10am. Placeholder Set

🔧 Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 13N-268709 - Asset ID: a0C6e00000tkwzwEAA Stryker Medical - 6500 PowerPro Serial #: 2004003500526 - Asset ID: a0C6e00000vW6wtEAC Stryker Medical - 6252 Stair-Pro Serial #: 041039096 - Asset ID: a0C6e00000vW6wyEAC Stryker Medical - 6500 PowerPro Serial #: 2004003500527 - Asset ID: a0C6e00000vW73FEAS
⚠️ Problem Description
Semi-Annual Equipment PM 4 pcs https://www.ebiotrack.com/inspection.php?iid=31523

Timeline

📞
Case Linked Nov 28, 12:00 AM
Case Number: 00547285
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Dec 1, 12:11 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Dec 2, 7:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 7h
⏳ 3.6 business days
🗓️
▶
2 Status: Scheduled Dec 5, 11:47 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-03T17:00:00.000+0000
🚨 35.0 business days
🆕
Status: Entered by Charles Ramen Jan 27, 5:37 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 53d 5h, 0m
⚠️ 7.8 business days
👷
▶
2 Technician Assigned Feb 5, 4:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8d 22h
🗓️
▶
2 Status: Scheduled Feb 5, 5:23 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-11T20:00:00.000+0000
⏳ 4.8 business days
🔧
Status: Tech On Site by Michah Brackett Feb 11, 2:34 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 21h
⏱️
2x Labor Added Feb 11, 3:36 PM
Type: Labor, Travel
Status: Open
Qty: 2, 110
⏱️
▶
2 4x Labor Added Feb 11, 10:40 PM
4x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 8h 6m
⏳ 2.2 business days
📄
▶
2 Status: Ready to Bill Feb 16, 4:14 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254150

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 34.9 business days (threshold: 2.0 business days)
Exceeded by 32.9 business days
Ready for Scheduling
Duration: 7.2 business days (threshold: 1.0 business days)
Exceeded by 6.2 business days
Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00547285
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Michah Brackett
Scheduled
Feb 11, 3:00 PM
Created
Dec 1, 12:11 PM
Invoice #
SM-254150

Work Details (6)

Name Type Status Qty Amount Date
WL-03101461 Labor Open 2 $0.00 Feb 11, 3:36 PM
WL-03101462 Travel Open 110 $0.00 Feb 11, 3:36 PM
WL-03102365 Labor Open 0.5 $0.00 Feb 11, 10:40 PM
WL-03102366 Labor Open 0.5 $0.00 Feb 11, 10:40 PM
WL-03102367 Labor Open 1 $0.00 Feb 11, 10:40 PM
WL-03102368 Labor Open 1 $0.00 Feb 11, 10:40 PM

Details