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WO-01317672 ↗ ServiceMax

WILLIAMSTON FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Williamston Fire Department — 901 Washington St., Williamston NC, 27892

Dec 1, 2025 → Jan 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (2 biz days late)
Active: 24 biz days
🕐 Clock stopped: Invoiced (Jan 6, 2026)
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 2, 2025
1 business day (counted)
Running total: 1 of ? biz days used
15d
▶ Clock Running
Status: Assigned
Dec 2 → Dec 23, 2025
15 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 16 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 26, 2025
2 business days (counted)
Running total: 18 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Dec 26 → Dec 29, 2025
1 business day (counted)
Running total: 19 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 29 → Jan 6, 2026
5 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 24 of ? biz days used
Created: Dec 1, 2025 Invoiced: Jan 6, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0
Dec 1 → Dec 2 Ready for Scheduling ▶ Running 1 1
Dec 2 → Dec 23 Assigned ▶ Running 15 16
Dec 23 → Dec 23 Entered ▶ Running 0 16
Dec 23 → Dec 26 Ready for Scheduling ▶ Running 2 18
Dec 26 → Dec 29 Assigned ▶ Running 1 19
Dec 29 → Jan 6 Scheduled ▶ Running 5 24
Jan 6 → Jan 6 Tech On Site ▶ Running 0 24
Dispatch 0.0d
Coordinators 27.6d
Field Work 1.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
27.6 days
Over SLA
Field Work
1.6 days
Over SLA
Billing
0.0 days
Created: Dec 1, 2025 Due: Jan 30, 2026 Completed: Jan 6, 2026 (24 days early)
📅
24.8 days Total Age
⏱️
16.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
23.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Rozier Cole — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 5, 2026
Visit 2 Jan 6, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547290
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 8 pieces https://www.ebiotrack.com/inspection.php?iid=31528
Priority
Standard
Origin
Email
Reason
New Case
Contact
Michael Peaks
Owner
Sherry Reich
Created
Nov 28, 2025
Work Orders from this Case (1)
WO-01317672 (current) Invoiced
Preventive Maintenance • Rozier Cole
Created: Dec 1, 2025 • Closed: Jan 6, 2026
Completed with significant delays
Invoiced • 93 days old
🚨
Primary Delay 16.0 days stuck in "Assigned"
⏱️
Total Delay 23.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.4d / 1.0d SLA
Assigned
17.6d / 0.5d SLA
Scheduled
5.6d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29 MOwens Chief Peaks replied back that any day is good to schedule. Sent reply to schedule the visit for 1/5 with arrival around 12pm.

12/26 MOwens Sent an email to Michael Peaks asking for good dates in Jan to schedule the PM service.

🔧 Work Performed
Stryker Medical - 6080 MX-Pro Serial #: 000639123 - Asset ID: 13283942 Stryker Medical - 6080 MX-Pro Serial #: 010139479 - Asset ID: 13283956 Stryker Medical - 6080 MX-Pro Serial #: 030539190 - Asset ID: 13283943 Stryker Medical - 6080 MX-Pro Serial #: 030939268 - Asset ID: 13283940 Stryker Medical - 6080 MX-Pro Serial #: 000639119 - Asset ID: 13283955 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 11N-187685 - Asset ID: 13283944 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: L-798291 - Asset ID: 13283941 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 13N-258833 - Asset ID: 13283937
⚠️ Problem Description
Semi-Annual Equipment PM 8 pieces https://www.ebiotrack.com/inspection.php?iid=31528

Timeline

📞
Case Linked Nov 28, 12:00 AM
Case Number: 00547290
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Dec 1, 12:12 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 2, 10:03 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21h 50m
🚨 16.0 business days
🆕
Status: Entered by Melissa Owens Dec 23, 2:33 PM
From: Assigned, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 21d 4h, 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Dec 26, 2:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 23h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Dec 29, 10:50 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-05T17:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Rozier Cole Jan 5, 11:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 12h
⏳ 1.1 business days
💵
▶
3 2x Expenses Added Jan 6, 11:47 PM
2x Expenses Added → 16x Labor Added → Status: Closed
⏱️
16x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 5, 345, 1.0002777777778
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 1d 0h
📄
▶
2 Status: Ready to Bill Jan 7, 6:57 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
⏳ 3.6 business days
🧾
Invoice Created Jan 12, 11:00 AM
Invoice Number: SM-250752

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Assigned
Duration: 16.0 business days (threshold: 4.0 business hours)
Exceeded by 15.5 business days
Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

📞
Case 00547290
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Rozier Cole
Scheduled
Jan 5, 12:00 PM
Created
Dec 1, 12:12 PM
Invoice #
SM-250752

Work Details (18)

Name Type Status Qty Amount Date
WL-03055798 Expenses Open 1 $0.00 Jan 6, 11:47 PM
WL-03055799 Expenses Open 1 $0.00 Jan 6, 11:47 PM
WL-03055802 Labor Open 1 $0.00 Jan 6, 11:49 PM
WL-03055803 Labor Open 5 $0.00 Jan 6, 11:49 PM
WL-03055804 Travel Open 345 $0.00 Jan 6, 11:49 PM
WL-03055805 Labor Open 1 $0.00 Jan 6, 11:49 PM
WL-03055806 Labor Open 1 $0.00 Jan 6, 11:49 PM
WL-03055807 Labor Open 1.0002777777778 $0.00 Jan 6, 11:49 PM
WL-03055808 Labor Open 5 $0.00 Jan 6, 11:49 PM
WL-03055800 Labor Open 5 $0.00 Jan 6, 11:49 PM
WL-03055810 Labor Open 5 $0.00 Jan 6, 11:49 PM
WL-03055811 Travel Open 345 $0.00 Jan 6, 11:49 PM
WL-03055812 Labor Open 1 $0.00 Jan 6, 11:49 PM
WL-03055813 Labor Open 1 $0.00 Jan 6, 11:49 PM
WL-03055814 Labor Open 1 $0.00 Jan 6, 11:49 PM
WL-03055815 Labor Open 1 $0.00 Jan 6, 11:49 PM
WL-03055809 Travel Open 345 $0.00 Jan 6, 11:49 PM
WL-03055801 Travel Open 345 $0.00 Jan 6, 11:49 PM

Details