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← WO Overview

WO-01317673 ↗ ServiceMax

MADISON AREA TECHNICAL COLLEGE • Preventive Maintenance • PSM

📍 Madison Area Tech - Pearson St Truax Campus — 1701 Pearson St., Madison WI, 53704

Dec 1, 2025 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (27 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 3, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 3 → Dec 5, 2025
2 business days (counted)
Running total: 4 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Dec 5 → Jan 27, 2026
34 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Entered
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 38 of ? biz days used
7d
▶ Clock Running
Status: Ready for Scheduling
Jan 27 → Feb 5, 2026
7 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 10, 2026
3 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 10 → Feb 11, 2026
1 business day (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Closed
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 49 of ? biz days used
Created: Dec 1, 2025 Completed: Feb 11, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0
Dec 1 → Dec 3 Ready for Scheduling ▶ Running 2 2
Dec 3 → Dec 5 Assigned ▶ Running 2 4
Dec 5 → Jan 27 Scheduled ▶ Running 34 38
Jan 27 → Jan 27 Entered ▶ Running 0 38
Jan 27 → Feb 5 Ready for Scheduling ▶ Running 7 45
Feb 5 → Feb 5 Assigned ▶ Running 0 45
Feb 5 → Feb 10 Scheduled ▶ Running 3 48
Feb 10 → Feb 11 Tech On Site ▶ Running 1 49
Feb 11 → Feb 11 Closed ▶ Running 0 49
Dispatch 0.0d
Coordinators 50.3d
Field Work 1.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
50.3 days
Over SLA
Field Work
1.6 days
Over SLA
Created: Dec 1, 2025 Due: Feb 27, 2026 Completed: Feb 11, 2026 (16 days early)
📅
49.8 days Total Age
⏱️
34.9d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
46.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Michah Brackett — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547286
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 14 Pcs https://www.ebiotrack.com/inspection.php?iid=31524
Priority
Standard
Origin
Email
Reason
New Case
Contact
Joshua Crosby
Owner
Kimberly Hardison
Created
Nov 28, 2025
Work Orders from this Case (1)
WO-01317673 (current) Invoiced
Preventive Maintenance • Michah Brackett
Created: Dec 1, 2025 • Closed: Feb 11, 2026
Completed with significant delays
Invoiced • 93 days old
🚨
Primary Delay 34.9 days stuck in "Scheduled"
⏱️
Total Delay 46.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.0d / 1.0d SLA
Assigned
3.1d / 0.5d SLA
Scheduled
38.1d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Closed
3.9d / 1.0d SLA
Completed
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-5 Mburris called and set appt with Josh for 3 WO in area 2-10 and 2-11 9am -10:30am

1/27/2026 CRamen spoke with Joshua and told him we will need to re-schedule and will call back when we intend to have a tech nearby. Josh said to schedule at will and just email, him when tech will be out. Call logged on WO-01317673


12/5/2025 CRamen Logged email scheduling for Monday 2/2/2025 with tech arrival between 9-11am.


12/4/2025 Sramen - Joshua Crosby want to wait until Feb. Pushed due date out and notified the ASM.


12/2/2025 CRamen Logged email on WO-01317673 requesting Wednesday 1/7/2025 and Thursday 1/8/2025 with an arrival window between 8-10am. Placeholder Set

🔧 Work Performed
Stryker Medical - 6506 PowerPro Serial #: 1809003500057 - Asset ID: a0C6e00000tkwzDEAQ Stryker Medical - 6506 PowerPro Serial #: 081041155 - Asset ID: a0C6e00000tkwzFEAQ Stryker Medical - 6082 MX-Pro R3 Serial #: 051039820 - Asset ID: a0C6e00000tkwzUEAQ Stryker Medical - 6082 MX-Pro R3 Serial #: 100441174 - Asset ID: a0C6e00000tkz0MEAQ Stryker Medical - 6252 Stair-Pro Serial #: 060139219 - Asset ID: 13276779 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 13N-269680 - Asset ID: 1326778 Ferno Washington Inc - POWERFlexx (Series) Serial #: 08-700259 - Asset ID: 13276777 Stryker Medical - 6500 PowerPro Serial #: 051039989 - Asset ID: 13276776 Stryker Medical - 6506 PP XT Serial #: 1904003500027 - Asset ID: 13276774 Stryker Medical - 6506 PowerPro Serial #: 1909003500706 - Asset ID: a0C6e00000tkwzEEAQ Stryker Medical - 6506 PowerPro Serial #: 100139518 - Asset ID: a0C6e00000tkwzSEAQ Stryker Medical - 6506 PowerPro Serial #: 100140154 - Asset ID: a0C6e00000tkwzPEAQ Stryker Medical - 6252 Stair-Pro Serial #: 1912010000200 - Asset ID: a0C6e00000vW6zNEAS Ferno Washington Inc - Model 59-T EZ-Glide Serial #: L-810741 - Asset ID: a0C6e00000tkwzxEAA Stryker Medical - 6252 Stair-Pro Serial #: 150539472 - Asset ID: a0C6e00000vW72aEAC Ferno Washington Inc - POWERFlexx (Series) Serial #: 13N-274384 - Asset ID: a0C6e00000tkwzQEAQ Ferno Washington Inc - Model 59-T EZ-Glide Serial #: L-813306 - Asset ID: a0C6e00000tkwzVEAQ Stryker Medical - 6252 Stair-Pro Serial #: 151139703 - Asset ID: a0C6e00000vW72ZEAS
🔍 Technician Findings
Stryker Medical - 6506 PowerPro Serial #: 1809003500057 - Asset ID: a0C6e00000tkwzDEAQ Stryker Medical - 6506 PowerPro Serial #: 081041155 - Asset ID: a0C6e00000tkwzFEAQ Stryker Medical - 6082 MX-Pro R3 Serial #: 051039820 - Asset ID: a0C6e00000tkwzUEAQ Stryker Medical - 6082 MX-Pro R3 Serial #: 100441174 - Asset ID: a0C6e00000tkz0MEAQ Stryker Medical - 6252 Stair-Pro Serial #: 060139219 - Asset ID: 13276779 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 13N-269680 - Asset ID: 1326778 Ferno Washington Inc - POWERFlexx (Series) Serial #: 08-700259 - Asset ID: 13276777 Stryker Medical - 6500 PowerPro Serial #: 051039989 - Asset ID: 13276776 Stryker Medical - 6506 PP XT Serial #: 1904003500027 - Asset ID: 13276774 Stryker Medical - 6506 PowerPro Serial #: 1909003500706 - Asset ID: a0C6e00000tkwzEEAQ Stryker Medical - 6506 PowerPro Serial #: 100139518 - Asset ID: a0C6e00000tkwzSEAQ Stryker Medical - 6506 PowerPro Serial #: 100140154 - Asset ID: a0C6e00000tkwzPEAQ Stryker Medical - 6252 Stair-Pro Serial #: 1912010000200 - Asset ID: a0C6e00000vW6zNEAS Ferno Washington Inc - Model 59-T EZ-Glide Serial #: L-810741 - Asset ID: a0C6e00000tkwzxEAA Stryker Medical - 6252 Stair-Pro Serial #: 150539472 - Asset ID: a0C6e00000vW72aEAC Ferno Washington Inc - POWERFlexx (Series) Serial #: 13N-274384 - Asset ID: a0C6e00000tkwzQEAQ Ferno Washington Inc - Model 59-T EZ-Glide Serial #: L-813306 - Asset ID: a0C6e00000tkwzVEAQ Stryker Medical - 6252 Stair-Pro Serial #: 151139703 - Asset ID: a0C6e00000vW72ZEAS
⚠️ Problem Description
Semi-Annual Equipment PM 14 Pcs https://www.ebiotrack.com/inspection.php?iid=31524

Timeline

📞
Case Linked Nov 28, 12:00 AM
Case Number: 00547286
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Dec 1, 12:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Dec 2, 7:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 7h
⏳ 3.6 business days
🗓️
▶
2 Status: Scheduled Dec 5, 11:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-02T14:00:00.000+0000
🚨 35.0 business days
🆕
Status: Entered by Charles Ramen Jan 27, 5:38 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 53d 5h, 0m
⚠️ 7.8 business days
👷
▶
2 Technician Assigned Feb 5, 4:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8d 22h
📅
▶
2 Dispatch Scheduled Feb 5, 5:23 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 50m
⏳ 3.8 business days
🔧
Status: Tech On Site by Michah Brackett Feb 10, 8:53 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 15h
⏱️
4x Labor Added Feb 10, 1:21 PM
Type: Labor, Travel
Status: Open
Qty: 4, 0.5, 220, 10
⏱️
▶
2 18x Labor Added Feb 10, 11:11 PM
18x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 14h 19m
✔️
Status: Completed by Nicholas Willick Feb 11, 10:55 AM
From: Closed
To: Completed
Duration in Previous: 11h 43m
⏱️
▶
2 2x Labor Added Feb 11, 11:35 AM
2x Labor Added → Status: Closed
🏁
Status: Closed by Michah Brackett
From: Completed
To: Closed
Duration in Previous: 40m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 12:11 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 0h, 0m
⏳ 1.0 business days
🧾
Invoice Created Feb 16, 11:00 AM
Invoice Number: SM-253980

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 34.9 business days (threshold: 2.0 business days)
Exceeded by 32.9 business days
Ready for Scheduling
Duration: 7.2 business days (threshold: 1.0 business days)
Exceeded by 6.2 business days
Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00547286
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Michah Brackett
Scheduled
Feb 10, 11:30 AM
Created
Dec 1, 12:17 PM
Invoice #
SM-253980

Work Details (24)

Name Type Status Qty Amount Date
WL-03099206 Labor Open 4 $0.00 Feb 10, 1:21 PM
WL-03099207 Labor Open 0.5 $0.00 Feb 10, 1:21 PM
WL-03099208 Travel Open 220 $0.00 Feb 10, 1:21 PM
WL-03099209 Travel Open 10 $0.00 Feb 10, 1:21 PM
WL-03100468 Labor Open 0.5 $0.00 Feb 10, 11:11 PM
WL-03100469 Labor Open 0.5 $0.00 Feb 10, 11:11 PM
WL-03100470 Labor Open 0.5 $0.00 Feb 10, 11:11 PM
WL-03100471 Labor Open 0.5 $0.00 Feb 10, 11:11 PM
WL-03100472 Labor Open 0.5 $0.00 Feb 10, 11:11 PM
WL-03100473 Labor Open 0.5 $0.00 Feb 10, 11:11 PM
WL-03100474 Labor Open 0.5 $0.00 Feb 10, 11:11 PM
WL-03100475 Labor Open 1 $0.00 Feb 10, 11:11 PM
WL-03100476 Labor Open 1 $0.00 Feb 10, 11:11 PM
WL-03100477 Labor Open 1 $0.00 Feb 10, 11:11 PM
WL-03100478 Labor Open 1 $0.00 Feb 10, 11:11 PM
WL-03100479 Labor Open 1 $0.00 Feb 10, 11:11 PM
WL-03100480 Labor Open 1 $0.00 Feb 10, 11:11 PM
WL-03100481 Labor Open 1 $0.00 Feb 10, 11:11 PM
WL-03100482 Labor Open 1 $0.00 Feb 10, 11:11 PM
WL-03100483 Labor Open 1 $0.00 Feb 10, 11:11 PM
WL-03100484 Labor Open 1 $0.00 Feb 10, 11:11 PM
WL-03100485 Labor Open 1 $0.00 Feb 10, 11:11 PM
WL-03100854 Labor Open 0.5 $0.00 Feb 11, 11:35 AM
WL-03100855 Travel Open 10 $0.00 Feb 11, 11:35 AM

Details