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WO-01317709 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Wakulla Correctional Institute — 110 Melaleuca Dr, Crawfordville FL, 32327

Dec 1, 2025 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (27 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 30, 2025
20 business days (counted)
Running total: 20 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Dec 30 → Jan 19, 2026
12 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 32 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Jan 19 → Jan 28, 2026
7 business days (counted)
Running total: 39 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 3, 2026
4 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Completed
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 44 of ? biz days used
5d
▶ Clock Running
Status: Incomplete
Feb 4 → Feb 11, 2026
5 business days (counted)
Running total: 49 of ? biz days used
Created: Dec 1, 2025 Completed: Feb 11, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0
Dec 1 → Dec 30 Ready for Scheduling ▶ Running 20 20
Dec 30 → Jan 19 Assigned ▶ Running 12 32
Jan 19 → Jan 19 Entered ▶ Running 0 32
Jan 19 → Jan 19 Ready for Scheduling ▶ Running 0 32
Jan 19 → Jan 28 Assigned ▶ Running 7 39
Jan 28 → Feb 3 Scheduled ▶ Running 4 43
Feb 3 → Feb 4 Tech On Site ▶ Running 1 44
Feb 4 → Feb 4 Completed ▶ Running 0 44
Feb 4 → Feb 11 Incomplete ▶ Running 5 49
Dispatch 0.0d
Coordinators 45.4d
Field Work 1.4d
Incomplete 6.0d (excluded)
✗ SLA Missed
Dispatch
0.0 days
Coordinators
45.4 days
Over SLA
Field Work
1.4 days
Over SLA
Incomplete (excluded from total)
6.0 days
Created: Dec 1, 2025 Due: Jan 30, 2026 Completed: Feb 11, 2026 (11 days late)
📅
49.6 days Total Age
⏱️
20.6d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
43.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Dylan Ingraham — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 2, 2026
Visit 2 Feb 3, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547373
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 50 pieces https://www.ebiotrack.com/inspection.php?iid=31531
Priority
Standard
Origin
Email
Reason
New Case
Contact
Brandy McCollough
Owner
Sherry Reich
Created
Nov 29, 2025
Work Orders from this Case (1)
WO-01317709 (current) Invoiced
Inspection • Dylan Ingraham
Created: Dec 1, 2025 • Closed: Feb 11, 2026
Completed with significant delays
Invoiced • 93 days old
🚨
Primary Delay 20.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 43.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
20.6d / 1.0d SLA
Assigned
19.8d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Incomplete
6.0d
Closed
2.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/28/26 AJinerson - Call logged on WO-01317709. Sent email to Jean providing list of tools and confirming date scheduled.


1/28/26 AJinerson - Call logged on WO-01317709. Called Jean directly at 850-841-3044 - Confirmed scheduling both sites for Tuesday, 2/3. 

POC onsite: Jean Padgett 850-841-3044

Arrival instructions: Don't bring anything else that's not on the tool list (besides ID). 

Start at the CI - Main Unit Control Room. 

Ask for Padgett upon arrival. 


Will send email confirming all of this w/ list of tools as well. 


UPDATED POC:

Jean Padgett

850-841-3044

jpadgett3@teamcenturion.com 


1/27/26 AJinerson - Email logged on WO-01317709 - Sent follow up email back to Jean and Brandy offering to schedule tech visit for both below annual inspections on Tuesday, 2/3 with eta between 8am-10am.

Wakulla Correctional Institute - 110 Melaleuca Dr Crawfordville, FL 32327 WO-01317709

Wakulla Annex - 110 Melaleuca Dr Crawfordville, FL 32327 WO-01300632


1/27/26 AJinerson - Call logged on WO-01317709. Called Brandy to follow up and see if able to confirm scheduling below WOs. Left VM. 

Wakulla Correctional Institute - 110 Melaleuca Dr Crawfordville, FL 32327 WO-01317709

Wakulla Annex - 110 Melaleuca Dr Crawfordville, FL 32327 WO-01300632


1/19/26 AJinerson - Email logged on WO-01317709 - Sent email back to Jean and Brandy offering to schedule tech visit for both below annual inspections on Tuesday, 2/3 with eta between 8am-10am.

Wakulla Correctional Institute - 110 Melaleuca Dr Crawfordville, FL 32327 WO-01317709

Wakulla Annex - 110 Melaleuca Dr Crawfordville, FL 32327 WO-01300632


1/19/26 AJinerson - Reassigning tech due to original assigned tech needing to cover GE Work in VA rest of the month. Assigning to next avail. cleared tech.


1/13/26 AJinerson - Discussed with tech sup to schedule Centurion cleared tech to cover northern FL Centurion inspections week of 1/19 - 1/23. Tech no longer available to travel per tech SUP during that week, as tech is needed for GE sites instead. We may be missing the SLA on the remainder of our northern FL Centurion Inspections due to this.

01/05/2026 LHill-sent email to Brandy-Thank you for the information. Do you have a clearance form that you can send to me so we can get tech to fill out and return to you?


01/05/2026 LHil-rec'd email from Brandy on 12/31.-

  1. We will be able to accommodate any day Monday-Friday
  2. Yes please as we will need to meet the technician at the entry point
  3. We will need the technical to fill out a level one background for clearance

We have two different conjoining facilities will they complete the inspection for both sites on the same day?

See logged email.


12/30/2025 LHill-sent email to Brandy McCollough at bmccollough@teamcenturion.com to confirm contact & equipment.


12/30/2025 LHill-LM at 850.756.2883 for Brandy McCollough to confirm contact & equipment.


12/23/2025 LHill-sent email to Brandy McCollough at bmccollough@teamcenturion.com to confirm contact & equipment.


12/23/2025 LHill-LM at 850.756.2883 for Brandy McCollough to confirm contact & equipment.

🔧 Work Performed
2/2 DI: TRAVEL FROM ATLANTA, GA TO TALAHASSEE, FL 2/3 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY / CUSTOMER - COMPLETED ANNUAL INSPECTION SERVICE OF 43 DEVICES (37 PASS - 6 FAIL) - VERIFIED ALL EQUIPMENT HAD BEEN LOCATED & ARCHIVED OLD / MISSING DEVICES - ADVISED CUSTOMER OF EQUIPMENT STATUS AND RETURNED ALL PASSING DEVICES TO SERVICE
🔍 Technician Findings
2/3 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 50 pieces https://www.ebiotrack.com/inspection.php?iid=31531

Timeline

📞
Case Linked Nov 29, 12:00 AM
Case Number: 00547373
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Dec 1, 2:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 21.0 business days
👷
▶
2 Technician Assigned Dec 30, 12:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 28d 22h
🚨 13.0 business days
🆕
▶
2 Status: Entered Jan 19, 11:16 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: a0h5A00000Hoc96QAB, Dylan Ingraham
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Jan 28, 10:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-03T13:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Dylan Ingraham Feb 3, 10:23 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 23h
✔️
Status: Completed by Dylan Ingraham Feb 3, 10:25 PM
From: Tech On Site
To: Completed
Duration in Previous: 12h 1m
⏱️
▶
3 7x Labor Added Feb 3, 10:32 PM
7x Labor Added → Status: Incomplete → Labor Added
⚠️
Status: Incomplete by Dylan Ingraham
From: Completed
To: Incomplete
Duration in Previous: 8m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
⚠️ 6.2 business days
✔️
Status: Completed by Wendy Argueta Feb 11, 12:17 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 7d 13h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 16, 11:49 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254070

Bottlenecks

Ready for Scheduling
Duration: 20.6 business days (threshold: 1.0 business days)
Exceeded by 19.6 business days
Assigned
Duration: 12.8 business days (threshold: 4.0 business hours)
Exceeded by 12.3 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00547373
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Dylan Ingraham
Scheduled
Feb 3, 8:00 AM
Created
Dec 1, 2:13 PM
Invoice #
SM-254070

Work Details (8)

Name Type Status Qty Amount Date
WL-03090618 Labor Open 6.5 $0.00 Feb 3, 10:32 PM
WL-03090619 Labor Open 0.5 $0.00 Feb 3, 10:32 PM
WL-03090620 Labor Open 3 $1,495.00 Feb 3, 10:32 PM
WL-03090621 Travel Open 247 - Feb 3, 10:32 PM
WL-03090622 Travel Open 27 - Feb 3, 10:32 PM
WL-03090623 Expenses Open 1 $0.00 Feb 3, 10:32 PM
WL-03090624 Expenses Open 1 $0.00 Feb 3, 10:32 PM
WL-03090628 Labor Open 1.5 $0.00 Feb 3, 10:35 PM

Details