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WO-01317760 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 Centerwell - Gulfport — 12057-C Hwy 49 North, Gulfport MS, 39503

Dec 1, 2025 → Jan 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (20 biz days late)
Active: 41 biz days
🕐 Clock stopped: Completed (Jan 31, 2026)
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 19, 2025
14 business days (counted)
Running total: 14 of ? biz days used
17d
▶ Clock Running
Status: Assigned
Dec 19 → Jan 15, 2026
17 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 19, 2026
1 business day (counted)
Running total: 32 of ? biz days used
8d
▶ Clock Running
Status: Reschedule
Jan 19 → Jan 29, 2026
8 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 29 → Jan 30, 2026
1 business day (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 30 → Jan 31, 2026
0 business days (counted)
Running total: 41 of ? biz days used
Created: Dec 1, 2025 Completed: Jan 31, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0
Dec 1 → Dec 19 Ready for Scheduling ▶ Running 14 14
Dec 19 → Jan 15 Assigned ▶ Running 17 31
Jan 15 → Jan 19 Scheduled ▶ Running 1 32
Jan 19 → Jan 29 Reschedule ▶ Running 8 40
Jan 29 → Jan 30 Scheduled ▶ Running 1 41
Jan 30 → Jan 31 Tech On Site ▶ Running 0 41
Dispatch 0.0d
Coordinators 43.1d
Field Work 0.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
43.1 days
Over SLA
Field Work
0.9 days
Created: Dec 1, 2025 Due: Jan 30, 2026 Completed: Jan 31, 2026 (on time)
📅
41.4 days Total Age
⏱️
17.3d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
36.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547464
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 43 pieces https://www.ebiotrack.com/inspection.php?iid=31541
Priority
Standard
Origin
Email
Reason
New Case
Contact
Stacey Slamans
Owner
Leona Coonrod
Created
Nov 30, 2025
Work Orders from this Case (1)
WO-01317760 (current) Invoiced
Inspection • Jason Cunningham
Created: Dec 1, 2025 • Closed: Jan 30, 2026
Completed with significant delays
Invoiced • 93 days old
🚨
Primary Delay 17.3 days stuck in "Assigned"
⏱️
Total Delay 36.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.4d / 1.0d SLA
Assigned
17.3d / 0.5d SLA
Scheduled
3.5d / 2.0d SLA
Reschedule
8.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

1/29/26 AJinerson - Received email back from Nakita confirming tech visit for Fri. 1/30 with eta between 10am-12pm.


1/28/26 AJinerson - Called site (228) 832-9385 again to follow up and schedule tech visit. Spoke with Stacy who took my info for Nakita to call us back when she's available. I let her know we have this Friday, 1/30 still available to schedule service. 


1/19/26 AJinerson - Sent email to POC Nakita offering to reschedule tech visit to Thur. 1/29 with eta between 10am-12pm.


1/19/26 AJinerson - Called site back needing to reschedule due to tech covering repairs. Spoke with operator who informed me that they are actually closed today, 1/19. 


1/19/26 AJinerson - Placing into reschedule status due to tech needing to cover repair 3 hours north of this site.


1/15/26 AJinerson - Called site directly again at 228-832-9385. Spoke with Stacy and confirmed scheduling for Thurs. 1/22 between 9am-11am. 

Updated POC:

Nakita Hampton 

228-832-9385

nhampton2@centerwell.com


1/14/26 AJinerson - Called Gulfport, MS site directly at 228-832-9385. Staff member placed me on hold for over 12 mins with no answer back. 


1/14/26 AJinerson - Called site to schedule tech visit. Spoke with Laura who confirmed this number is for their Biloxi office, and that Anne was helping out with Gulfport, but Gulfport site has a new CA that should be able to assist. She gave me direct number: 

228-832-9385

Gulfport, MS 

ask for Stacy

 

Scheduling ahead needed: Yes 

Certain day or time: Thursdays are the slowest days in the clinic and would be the best 

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility: You can reach out to Anne Wittersheim for the time being- 228-273-4611 or acox47@centerwell.com 


12/09/2025 LHill-rec'd email from Anne Wittersheim-Laura, My name is Anne Wittersheim and I am helping out with Gulfport as they have a gap between CAs. They will have a new CA starting on Jan 5th yet I can help to coordinate this visit with the staff.

  1. Is there a particular day or time that typically works best for your facility?  Thursdays are the slowest days in the clinic and would be the best
  2. Would you like the technician to call ahead before arriving? No need to call
  3. Is there anything additional needed for our technician to gain access to your facility? No access problems

Lastly,

  • Are you the best contact for scheduling, or should we coordinate with someone else? You can reach out to Anne Wittersheim for the time being- 228-273-4611 or acox47@centerwell.com

See logged email.


12/08/2025 LHill-sent email to Stacey Slamans at sslamans@centerwell.com to confirm contact & equipment.


12/08/2025 LHill-LM at 504-606-4065 for Stacey Slamans to confirm contact equipment.

🔧 Work Performed
1/30 Jason - Inspection Complete - Performed inspection on 51 devices. Had 3 devices fail inspection and were removed from service. All other devices passed inspection and were placed back into service.
🔍 Technician Findings
Located all devices that needed to inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 43 pieces https://www.ebiotrack.com/inspection.php?iid=31541

Timeline

📞
Case Linked Nov 30, 6:00 AM
Case Number: 00547464
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Dec 1, 4:07 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 15.0 business days
👷
2 Technician Assigned Dec 19, 4:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18d 0h
🚨 17.9 business days
🗓️
2 Status: Scheduled Jan 15, 3:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-22T15:00:00.000+0000
💵
Expenses Added Jan 16, 8:03 AM
Type: Expenses
Status: Open
Qty: 1
1.0 business days
🔄
Status: Reschedule by Abby Jinerson Jan 19, 9:49 AM
From: Scheduled
To: Reschedule
Duration in Previous: 3d 18h
⚠️ 8.0 business days
📅
2 Dispatch Scheduled Jan 29, 8:57 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Reschedule
To: Scheduled
Duration in Previous: 9d 23h
2.0 business days
🔧
Status: Tech On Site by Jason Cunningham Jan 30, 11:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 2h
⏱️
2 5x Labor Added Jan 30, 11:09 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11h 28m, 0m
1.1 business days
📄
Status: Ready to Bill by Diane Patton Feb 2, 10:24 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 11h, 0m
🚨 12.0 business days
🧾
Invoice Created Feb 18, 12:57 PM
Invoice Number: SM-252780

Bottlenecks

Ready for Scheduling
Duration: 14.4 business days (threshold: 1.0 business days)
Exceeded by 13.4 business days
Assigned
Duration: 17.3 business days (threshold: 4.0 business hours)
Exceeded by 16.8 business days
Reschedule
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00547464
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Jan 30, 11:00 AM
Created
Dec 1, 4:07 PM
Invoice #
SM-252780

Work Details (6)

Name Type Status Qty Amount Date
WL-03067566 Expenses Open 1 $0.00 Jan 16, 8:03 AM
WL-03086284 Labor Open 2.75 $0.00 Jan 30, 11:09 PM
WL-03086285 Labor Open 4.5 $1,292.00 Jan 30, 11:09 PM
WL-03086286 Labor Open 3 $0.00 Jan 30, 11:09 PM
WL-03086287 Travel Open 131 - Jan 30, 11:09 PM
WL-03086288 Travel Open 131 - Jan 30, 11:09 PM

Details