2/03 ARios - Need to reschedule to complete service as the site closed at 5:30 pm. The customer agreed for a return visit on Tuesday, February 17th at 9:00 am. Please allow a full day to complete this service.
1-28 Mburris called set w/ KeyeAnna 2-3 1pm / Tech is booked up full
1-27 Mburris email sent to POC
1-27 Mburris LM on Vmail
🔧Work Performed
2/03
Performed Annual Equipment Electrical Safety Test And Calibration Service on 25 units.
2/17
Performed Annual Equipment Electrical Safety Test And Calibration Service on 67 units.
🔍Technician Findings
Perform Annual Equipment Electrical Safety Test And Calibration Service.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
83 pieces
https://www.ebiotrack.com/inspection.php?iid=31542
📋
Outbound to +19165040139
Completed Jan 28, 2026
1-28 Mburris called set w/ KeyeAnna 2-3 1pm
📧
Email: EMSAR Request for service at CA-Sacramento
Completed Jan 27, 2026
To: ksaunders@sonobello.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CA-Sacramento
Body:
Hi KeyeAnna Saunders,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at CA-Sacramento. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 2-2 with an arrival window between 10am and 11:30am. Please let us know if this works
Work Order: WO-01317781
Account: Sono Bello
Customer Case Number:
Location: CA-Sacramento
Address: 1750 Howe Ave, Suite 500, Sacramento, CA 95825
Manufacturer:
Model #:
Serial #:
Contact Name: KeyeAnna Saunders
Contact Phone: 916-504-0139
Contact Email: ksaunders@sonobello.com
Due Dat
Timeline
📞
Case Linked Dec 1, 12:00 AM
Case Number:00547502
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 1, 4:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 2, 11:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:18h 39m
🚨39.0 business days
🗓️
▶
2
Status: Scheduled Jan 28, 1:49 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-02-03T21:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Angel RiosFeb 3, 8:49 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 7h
⏱️
2x Labor Added Feb 3, 8:55 PM
Type:Labor, Travel
Status:Open
Qty:0.75, 17
⏱️
▶
2
2x Labor Added Feb 3, 9:04 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Angel Rios
From:Tech On Site, Completed
To:Completed, Reschedule
Duration in Previous:15m, 0m
⏱️
Labor Added Feb 3, 10:06 PM
Type:Labor
Status:Open
Qty:1
🗓️
▶
2
Status: Scheduled Feb 4, 8:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-02-17T17:00:00.000+0000
⚠️9.0 business days
🔧
Status: Tech On Site by Angel RiosFeb 17, 12:10 PM
From:Scheduled
To:Tech On Site
Duration in Previous:13d 3h
🚗
▶
2
Travel Added Feb 17, 4:52 PM
Travel Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
⏱️
▶
2
Labor Added Feb 17, 5:16 PM
Labor Added → Status: Completed
✔️
Status: Completed by Angel Rios
From:Tech On Site
To:Completed
Duration in Previous:5h 6m
🏁
Status: Closed by Angel RiosFeb 17, 6:41 PM
From:Completed
To:Closed
Duration in Previous:1h 24m
⏳2.7 business days
🔩
▶
2
Parts Added Feb 19, 12:15 PM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:1d 17h, 0m
⏳2.0 business days
🧾
Invoice Created Feb 22, 10:58 PM
Invoice Number:SM-254368
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Assigned
Duration: 39.0 business days (threshold: 4.0 business hours)
Exceeded by 38.5 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)