2/22/26 RBerry- Updated serviced date to match work details. updated delay code due to gap in communication to customer.
1-27 Mburris called and set w/ Shannon Harmer site needs 2-6 between 9-amd 10am
1-26 Mburris email sent to POC
1-26 Mburris lm on Vmail for POC
🔧Work Performed
INSPECTED OR CALIBRATED OR BOTH 124 PIECES OF EQUIPMENT PER MANUFACTURES SPECIFICATIONS
🔍Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
134 pieces
https://www.ebiotrack.com/inspection.php?iid=31544
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
134 pieces
https://www.ebiotrack.com/inspection.php?iid=31544
📋
Outbound to +18012684999
Completed Jan 27, 2026
1-27 Mburris called and set w/ Shannon Harmer site needs 2-6 between 9-amd 10am
📧
Email: EMSAR Request for service at UT-Salt Lake City
Completed Jan 26, 2026
To: sharmer@sonobello.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at UT-Salt Lake City
Body:
Hi Shannon Harmer,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at UT-Salt Lake City. We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 2-2 with an arrival window between 10am and 11:30am. Please let us know if this wor
📋
Outbound to +18012684999
Completed Jan 26, 2026
1-26 Mburris lm on Vmail for POC
📅
WO-01317786 - Inspection - Sandy - UT-Salt Lake City
Feb 6, 2026 12:00pm – 6:00pm
Work Order: WO-01317786
Account: Sono Bello
Customer Case Number:
Location: UT-Salt Lake City
Address: 10011 S. Centennial Pkwy, Suite 500, Sandy, UT 84070
Manufacturer:
Model #:
Serial #:
Contact Name: Shannon Harmer
Contact Phone: 801-268-4999
Contact Email: sharmer@sonobello.com
Due Date: 1/3
Timeline
📞
Case Linked Dec 1, 12:00 AM
Case Number:00547505
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 1, 4:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 2, 11:17 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:18h 22m
🚨38.0 business days
🗓️
▶
2
Status: Scheduled Jan 27, 2:35 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-02-06T17:00:00.000+0000
⚠️8.0 business days
💵
2x Expenses Added Feb 5, 11:02 AM
Type:Expenses
Status:Open
Qty:1
🔧
Status: Tech On Site by Michah BrackettFeb 6, 10:41 AM
From:Scheduled
To:Tech On Site
Duration in Previous:9d 20h
🚗
Status: Tech Off Site by Michah BrackettFeb 6, 10:46 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:12h 5m
⏱️
9x Labor Added Feb 7, 7:22 AM
Type:Labor, Travel, Expenses
Status:Open
Qty:5, 0.5, 327, 1
✔️
Status: Completed by Michah BrackettFeb 7, 7:27 AM
From:Tech Off Site
To:Completed
Duration in Previous:8h 41m
🏁
Status: Closed by Michah BrackettFeb 7, 8:23 AM
From:Completed
To:Closed
Duration in Previous:56m
⏳2.0 business days
🔩
▶
3
2x Parts Added Feb 10, 1:44 PM
2x Parts Added → Status: Ready to Bill → Status: Invoiced
📄
Status: Ready to Bill by Diane Patton
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:3d 5h, 0m
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⚠️8.0 business days
🧾
Invoice Created Feb 22, 10:39 PM
Invoice Number:SM-253498
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Assigned
Duration: 38.0 business days (threshold: 4.0 business hours)
Exceeded by 37.5 business days
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)