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WO-01317797 ↗ ServiceMax

Sono Bello • Inspection • PSM

📍 MI - Detroit — 101 W. Big Beaver, Suite 300, Troy MI, 48084

Dec 1, 2025 → Jan 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (2 biz days late)
Active: 24 biz days
🕐 Clock stopped: Tech Off Site (Jan 6, 2026)
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 2, 2025
1 business day (counted)
Running total: 1 of ? biz days used
18d
▶ Clock Running
Status: Assigned
Dec 2 → Dec 29, 2025
18 business days (counted)
Running total: 19 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 29 → Jan 6, 2026
5 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 24 of ? biz days used
Created: Dec 1, 2025 Tech Off Site: Jan 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0
Dec 1 → Dec 2 Ready for Scheduling ▶ Running 1 1
Dec 2 → Dec 29 Assigned ▶ Running 18 19
Dec 29 → Jan 6 Scheduled ▶ Running 5 24
Jan 6 → Jan 6 Tech On Site ▶ Running 0 24
Dispatch 0.0d
Coordinators 25.7d
Field Work 1.3d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.7 days
Over SLA
Field Work
1.3 days
Billing
0.1 days
Created: Dec 1, 2025 Due: Jan 30, 2026 Completed: Jan 7, 2026 (23 days early)
📅
24.2 days Total Age
⏱️
19.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
22.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547506
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 112 https://www.ebiotrack.com/inspection.php?iid=31546
Priority
Standard
Origin
Email
Reason
New Case
Contact
Supply Chain Sono Bello
Owner
Shelby Robinson
Created
Dec 1, 2025
Work Orders from this Case (1)
WO-01317797 (current) Invoiced
Inspection • Jon Kuehl
Created: Dec 1, 2025 • Closed: Jan 6, 2026
Completed with significant delays
Invoiced • 93 days old
🚨
Primary Delay 19.0 days stuck in "Assigned"
⏱️
Total Delay 22.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
19.0d / 0.5d SLA
Scheduled
5.5d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed annual inspection successfully.
🔍 Technician Findings
All units working upon arrival.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 112 https://www.ebiotrack.com/inspection.php?iid=31546

Timeline

📞
Case Linked Dec 1, 12:00 AM
Case Number: 00547506
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 1, 5:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 2, 9:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16h 38m
🚨 19.0 business days
🗓️
▶
2 Status: Scheduled Dec 29, 3:19 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-01-06T14:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Jonathan Kuehl Jan 6, 8:42 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 17h
🚗
Status: Tech Off Site by Jonathan Kuehl Jan 6, 4:15 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 33m
✔️
▶
3 Status: Completed Jan 6, 7:13 PM
Status: Completed → 6x Labor Added → Status: Closed
⏱️
6x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 2.45, 7.55, 2.3833333333333, 157
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 4m
🔩
▶
2 Parts Added Jan 7, 2:59 PM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 19h 41m, 0m
💰
Status: Invoiced by Diane Patton Jan 7, 4:12 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 11m
⏳ 3.0 business days
🧾
Invoice Created Jan 9, 4:28 PM
Invoice Number: SM-250709

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Assigned
Duration: 19.0 business days (threshold: 4.0 business hours)
Exceeded by 18.5 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days

🔗 Related Artifacts

📞
Case 00547506
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jon Kuehl
Scheduled
Jan 6, 9:00 AM
Created
Dec 1, 5:19 PM
Invoice #
SM-250709

Work Details (7)

Name Type Status Qty Amount Date
WL-03055497 Labor Open 2.45 $0.00 Jan 6, 7:18 PM
WL-03055498 Labor Open 7.55 $3,912.97 Jan 6, 7:18 PM
WL-03055499 Labor Open 2.3833333333333 $0.00 Jan 6, 7:18 PM
WL-03055500 Travel Open 157 - Jan 6, 7:18 PM
WL-03055501 Travel Open 157 - Jan 6, 7:18 PM
WL-03055502 Expenses Open 1 $0.00 Jan 6, 7:18 PM
WL-03056407 Parts Open 1 $324.00 Jan 7, 2:59 PM

Details