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WO-01317801 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Sutter Medical Foundation — 7 Medical Plaza Dr, Ste 300, ROSEVILLE CA, 95661-3112

Dec 1, 2025 → Dec 5, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 5, 2025
✓ SLA Met
Active: 2 biz days
Paused: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 2, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts
Dec 2 → Dec 4, 2025
2 business days (not counted)
1d
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 2 of 4 biz days used
Created: Dec 1, 2025 Completed: Dec 5, 2025
Business Days Used 2 / 4
0 4d budget
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0 / 4
Dec 1 → Dec 2 Ready for Scheduling ▶ Running 1 1 / 4
Dec 2 → Dec 2 Assigned ▶ Running 0 1 / 4
Dec 2 → Dec 2 Scheduled ▶ Running 0 1 / 4
Dec 2 → Dec 2 Tech On Site ▶ Running 0 1 / 4
Dec 2 → Dec 4 Awaiting Parts ⏸ Paused 2 —
Dec 4 → Dec 5 Scheduled ▶ Running 1 2 / 4
Dec 5 → Dec 5 Tech On Site ▶ Running 0 2 / 4
Dispatch 0.0d
Material Management 2.6d
Coordinators 3.4d
Field Work 0.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
2.6 days
Coordinators
3.4 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Dec 1, 2025 Due: Dec 10, 2025 Completed: Dec 5, 2025 (5 days early)
📅
4.2 days Total Age
⏱️
2.7d in Closed Longest Stage
🔄
11 transitions Status Changes
⚠️
1.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Justin Armas — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 2, 2025
Visit 2 Dec 5, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547540
Midmark Service Request Dispatch Authorization - WO-00133310
Closed
Zone 1 WD Back no function ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Karen Jones
Owner
Sherry Reich
Created
Dec 1, 2025
Work Orders from this Case (1)
WO-01317801 (current) Invoiced
Repair • Justin Armas
Created: Dec 1, 2025 • Closed: Dec 5, 2025
Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 2.7 days stuck in "Closed"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.1d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Awaiting Parts
2.6d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/4 - JArmas - called Karen and let her know part was switched for morning delivery to after noon, let her know if it arrives late I will reschedule for 12/5.

12/04/2025 SRobinson- Order No: 741492


Customer PO No: SR1499750


Customer: Midmark No Charge


Service Request NO: 1499750

  

Ship To Name: EMSAR Inc


Ship To Address: 4600 Plantation Dr    


Ship To City/State: Fair Oaks, CA 95628-5610


Waybill (Tracking #): 1ZE444250172917430


Carrier: UPS-Air-Next Day Air  


The following items have shipped from Midmark Corporation on: 03-DEC-2025


LINE NO: 1.1 QTY: 1 ITEM: 002-10050-03 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRED, 626


12-2-25 - JArmas - needs new foot pedal, Midmark overnighting part

12-2 Mburris called site and set appt with POC 

12/1/25 SReich - Spoke to Karen, gave her the WO # and told her someone would be reaching out to schedule.

🔧 Work Performed
12/5 - Installed new foot control
🔍 Technician Findings
Foot pedal not working, Part on order
⚠️ Problem Description
Zone 1 WD Back no function ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair

Timeline

📞
Case Linked Dec 1, 8:28 AM
Case Number: 00547540
Subject: Midmark Service Request Dispatch Authorization - WO-00133310
Status: Closed
📋
▶
2 Work Order Created Dec 1, 5:29 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Dec 2, 10:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 1m
📅
▶
2 Dispatch Scheduled Dec 2, 10:51 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 15m
🔧
Status: Tech On Site by Justin Armas Dec 2, 12:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 33m
⏱️
▶
3 5x Labor Added Dec 2, 2:11 PM
5x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00086102
Status: Closed
📦
Status: Awaiting Parts by Justin Armas
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 1h 48m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Dec 4, 11:27 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Justin Armas
Scheduled For: 2025-12-04T20:00:00.000+0000
📅
Dispatch Scheduled by Justin Armas Dec 5, 9:54 AM
Scheduled For: 2025-12-05T17:00:00.000+0000
🔧
Status: Tech On Site by Justin Armas Dec 5, 12:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 1h
⏱️
3x Labor Added Dec 5, 12:52 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 15
✔️
Status: Completed by Justin Armas Dec 5, 12:57 PM
From: Tech On Site
To: Completed
Duration in Previous: 27m
🏁
Status: Closed by Justin Armas Dec 5, 1:02 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 9, 4:55 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 32.9 business days
🧾
Invoice Created Jan 27, 3:23 PM
Invoice Number: SM-248614

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00547540
Closed
📦
Parts Order 00086102
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Justin Armas
Scheduled
Dec 5, 12:00 PM
Created
Dec 1, 5:29 PM
Invoice #
SM-248614

Work Details (8)

Name Type Status Qty Amount Date
WL-03023725 Labor Open 0.5 $0.00 Dec 2, 2:11 PM
WL-03023726 Labor Open 1 $110.00 Dec 2, 2:11 PM
WL-03023727 Labor Open 0.5 $0.00 Dec 2, 2:11 PM
WL-03023728 Travel Open 15 $110.00 Dec 2, 2:11 PM
WL-03023729 Travel Open 15 $0.00 Dec 2, 2:11 PM
WL-03027965 Labor Open 0.5 $0.00 Dec 5, 12:52 PM
WL-03027966 Labor Open 1 $110.00 Dec 5, 12:52 PM
WL-03027967 Travel Open 15 $110.00 Dec 5, 12:52 PM

Details