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WO-01318088 ↗ ServiceMax

Cancer Specialists of North Florida (CSNF) • Inspection • PSM

📍 CSNF Southpoint - Cancer Specialists of North Florida — 7015 AC Skinner Parkway, Jacksonville FL, 32256

Dec 2, 2025 → Jan 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (11 biz days late)
Active: 32 biz days
🕐 Clock stopped: Completed (Jan 20, 2026)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 22, 2025
14 business days (counted)
Running total: 14 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Dec 22 → Jan 15, 2026
16 business days (counted)
Running total: 30 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 20, 2026
2 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 32 of ? biz days used
Created: Dec 2, 2025 Completed: Jan 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Dec 22 Ready for Scheduling ▶ Running 14 14
Dec 22 → Jan 15 Assigned ▶ Running 16 30
Jan 15 → Jan 20 Scheduled ▶ Running 2 32
Jan 20 → Jan 20 Tech On Site ▶ Running 0 32
Dispatch 0.0d
Coordinators 33.6d
Field Work 0.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
33.6 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Dec 2, 2025 Due: Jan 30, 2026 Completed: Jan 20, 2026 (10 days early)
📅
33.0 days Total Age
⏱️
16.3d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
31.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547516
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 44 pieces https://www.ebiotrack.com/inspection.php?iid=31554
Priority
Standard
Origin
Email
Reason
New Case
Contact
Andrea Dvorski
Owner
Sherry Reich
Created
Dec 1, 2025
Work Orders from this Case (1)
WO-01318088 (current) Invoiced
Inspection • Anthony Wright
Created: Dec 2, 2025 • Closed: Jan 20, 2026
Completed with significant delays
Invoiced • 93 days old
🚨
Primary Delay 16.3 days stuck in "Assigned"
⏱️
Total Delay 31.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
15.0d / 1.0d SLA
Assigned
16.3d / 0.5d SLA
Scheduled
2.3d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED

1/15/26 AJinerson - Received email from Andrea asking how long service would take, worried about their closing time. Emailed back after confirming with tech that he would be done before 5PM. Asking if Andrea would like to proceed with scheduling for 1/20.

1/13/26 AJinerson - Sent email to Andrea offering tech visit on Tuesday, 1/20 with eta between 2pm-4pm.

1/13/26 AJinerson - Called Andrea to follow up and schedule tech visit. Left 2nd VM regarding scheduling. 


1/6/26 AJinerson - Called Andrea and left VM regarding scheduling tech visit. 


12/23/2025 LHill-rec'd call from Andrea at 904-516-3737. She confirmed equipment.

Scheduling ahead needed: Yes 

Certain day or time: M-F 8 AM- 4:30 PM.  

Confirmed contact information is correct: Yes.  

Anything additional needed for tech to gain access to the facility: No 



12/22/2025 LHill-sent email to Andrea Dvorski at andrea.dvorski@csnf.us to confirm contact & equipment.


12/22/2025 LHill-LM at (904) 997-3880 for Andrea Dvorski to confirm contact & equipment.

🔧 Work Performed
1/20/26 AMW - Performed annual inspection on all medical equipment listed by POC. Total of 44 pieces of equipment inspected. ALL PASS. Notified POC of inspection findings and completion.
🔍 Technician Findings
1/20/26 AMW - Perform annual inspection on all medical equipment listed by POC. Notify POC of inspection findings and completion.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 44 pieces https://www.ebiotrack.com/inspection.php?iid=31554

Timeline

📞
Case Linked Dec 1, 6:00 AM
Case Number: 00547516
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Dec 2, 8:08 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 15.0 business days
👷
▶
2 Technician Assigned Dec 22, 4:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20d 8h
🚨 16.9 business days
🗓️
▶
2 Status: Scheduled Jan 15, 4:38 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-20T07:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jan 16, 1:29 PM
Scheduled For: 2026-01-20T19:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Anthony Wright Jan 20, 12:48 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 20h
⏱️
5x Labor Added Jan 20, 2:02 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 2.5, 0.75, 10
✔️
Status: Completed by Anthony Wright Jan 20, 2:52 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 4m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Jan 22, 10:43 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4m, 0m
⏳ 3.0 business days
🧾
Invoice Created Jan 26, 11:36 AM
Invoice Number: SM-251867

Bottlenecks

Ready for Scheduling
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
Assigned
Duration: 16.3 business days (threshold: 4.0 business hours)
Exceeded by 15.8 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.4 business hours
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00547516
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Jan 20, 2:00 PM
Created
Dec 2, 8:08 AM
Invoice #
SM-251867

Work Details (5)

Name Type Status Qty Amount Date
WL-03071846 Labor Open 0.25 $0.00 Jan 20, 2:02 PM
WL-03071847 Labor Open 2.5 $1,495.00 Jan 20, 2:02 PM
WL-03071848 Labor Open 0.75 $0.00 Jan 20, 2:02 PM
WL-03071849 Travel Open 25 - Jan 20, 2:02 PM
WL-03071850 Travel Open 10 - Jan 20, 2:02 PM

Details