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WO-01318099 ↗ ServiceMax

VillageMD • Inspection • PSM

📍 VM New South Lyon - (MI36-S50158) — 12660 Ten Mile Road C, South Lyon MI, 48178

Dec 2, 2025 → Jan 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (6 biz days late)
Active: 27 biz days
🕐 Clock stopped: Tech Off Site (Jan 12, 2026)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Assigned
Dec 2 → Jan 5, 2026
22 business days (counted)
Running total: 22 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 12, 2026
5 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 27 of ? biz days used
Created: Dec 2, 2025 Tech Off Site: Jan 12, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Dec 2 Ready for Scheduling ▶ Running 0 0
Dec 2 → Jan 5 Assigned ▶ Running 22 22
Jan 5 → Jan 12 Scheduled ▶ Running 5 27
Jan 12 → Jan 12 Tech On Site ▶ Running 0 27
Dispatch 0.0d
Coordinators 28.5d
Field Work 0.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
28.5 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Dec 2, 2025 Due: Jan 30, 2026 Completed: Jan 12, 2026 (18 days early)
📅
28.0 days Total Age
⏱️
23.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
27.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547521
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 82 pieces https://www.ebiotrack.com/inspection.php?iid=31559
Priority
Standard
Origin
Email
Reason
New Case
Contact
Meribeth Livingston
Owner
Leona Coonrod
Created
Dec 1, 2025
Work Orders from this Case (1)
WO-01318099 (current) Invoiced
Inspection • Jon Kuehl
Created: Dec 2, 2025 • Closed: Jan 12, 2026
Completed with significant delays
Invoiced • 92 days old
🚨
Primary Delay 23.0 days stuck in "Assigned"
⏱️
Total Delay 27.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
23.0d / 0.5d SLA
Scheduled
5.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-29-25 JK Left a message with contact to schedule visit.

🔧 Work Performed
Performed annual inspection on equipment. Both EKG units need to have USB cable replaced due to static in the line. Replaced EKG leads on one of the units.
🔍 Technician Findings
All units working upon arival.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 82 pieces https://www.ebiotrack.com/inspection.php?iid=31559

Timeline

📞
Case Linked Dec 1, 6:00 AM
Case Number: 00547521
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Dec 2, 8:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 2, 9:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 8m
🚨 23.0 business days
🗓️
▶
2 Status: Scheduled Jan 5, 3:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-01-12T13:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Jonathan Kuehl Jan 12, 2:56 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 23h
🚗
Status: Tech Off Site by Jonathan Kuehl Jan 12, 4:18 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 22m
✔️
▶
3 Status: Completed Jan 12, 5:30 PM
Status: Completed → 6x Parts Added → Status: Closed
🔩
6x Parts Added
Type: Parts, Labor, Travel
Status: Open
Qty: 1, 1.9, 6.5333333333333, 2.2, 121
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.8 business days
📄
▶
2 Status: Ready to Bill Jan 14, 10:35 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Jan 16, 5:15 PM
Invoice Number: SM-251152

Bottlenecks

Assigned
Duration: 23.0 business days (threshold: 4.0 business hours)
Exceeded by 22.5 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00547521
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jon Kuehl
Scheduled
Jan 12, 8:00 AM
Created
Dec 2, 8:48 AM
Invoice #
SM-251152

Work Details (6)

Name Type Status Qty Amount Date
WL-03062250 Parts Open 1 $186.30 Jan 12, 5:34 PM
WL-03062251 Labor Open 1.9 $0.00 Jan 12, 5:34 PM
WL-03062252 Labor Open 6.5333333333333 $1,628.43 Jan 12, 5:34 PM
WL-03062253 Labor Open 2.2 $0.00 Jan 12, 5:34 PM
WL-03062254 Travel Open 121 - Jan 12, 5:34 PM
WL-03062255 Travel Open 121 - Jan 12, 5:34 PM

Details