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WO-01318149 ↗ ServiceMax

Frisbie Memorial Hospital • Preventive Maintenance • PSM

📍 Frisbie Memorial Hospital — 11 Whitehall Rd, Rochester NH, 03867

Dec 2, 2025 → Dec 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (13 biz days early)
Active: 7 biz days
🕐 Clock stopped: Invoiced (Dec 11, 2025)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 3 → Dec 11, 2025
6 business days (counted)
Running total: 7 of ? biz days used
Created: Dec 2, 2025 Invoiced: Dec 11, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Dec 3 Ready for Scheduling ▶ Running 1 1
Dec 3 → Dec 3 Assigned ▶ Running 0 1
Dec 3 → Dec 11 Scheduled ▶ Running 6 7
Dispatch 0.0d
Coordinators 9.0d
Field Work 0.9d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.0 days
Over SLA
Field Work
0.9 days
Billing
0.0 days
Created: Dec 2, 2025 Due: Jan 30, 2026 Completed: Dec 11, 2025 (50 days early)
📅
8.0 days Total Age
⏱️
7.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
8.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546844
12/2 teams to Natosha on whether a separate WO s/be created
Closed
Q-00031288 PMs needed on 4 manual Stryker track chairs. https://www.ebiotrack.com/inspection.php?iid=31606
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mark Beetz
Owner
Sherry Reich
Created
Nov 25, 2025
Work Orders from this Case (1)
WO-01318149 (current) Invoiced
Preventive Maintenance • Paul Bonang Jr
Created: Dec 2, 2025 • Closed: Dec 11, 2025
Completed with minor delays
Invoiced • 92 days old
🚨
Primary Delay 7.0 days stuck in "Scheduled"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/3 KSmith -- Scheduled for 12/11 with Mark on WO-01312195

12/3 KSmith -- Sent email to Mark to schedule for 12/11 on WO-01312195

🔧 Work Performed
Ferno Washington Inc - Model 59 EZ-Glide Serial #: 07-046278 - Asset ID: 13273286 Ferno Washington Inc - Model 59 EZ-Glide Serial #: 07-046275 - Asset ID: 13273287 Ferno Washington Inc - Model 59 EZ-Glide Serial #: 07-046276 - Asset ID: 13273288
⚠️ Problem Description
Q-00031288 PMs needed on 4 manual Stryker track chairs. https://www.ebiotrack.com/inspection.php?iid=31606

Timeline

📞
Case Linked Nov 25, 4:13 PM
Case Number: 00546844
Subject: 12/2 teams to Natosha on whether a separate WO s/be created
Status: Closed
⏳ 4.0 business days
📋
▶
2 Work Order Created Dec 2, 10:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Status: Assigned Dec 3, 9:41 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Paul Bonang Jr
🗓️
▶
2 Status: Scheduled Dec 3, 10:02 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-11T15:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Paul Bonang Dec 11, 1:57 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 3h
⏱️
▶
2 6x Labor Added Dec 11, 9:00 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 7h 4m
⏳ 3.4 business days
📄
▶
2 Status: Ready to Bill Dec 16, 11:21 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Dec 16, 12:00 PM
Invoice Number: SM-249172

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00546844
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Paul Bonang Jr
Scheduled
Dec 11, 10:00 AM
Created
Dec 2, 10:52 AM
Invoice #
SM-249172

Work Details (6)

Name Type Status Qty Amount Date
WL-03035124 Labor Open 0.25 $82.00 Dec 11, 9:00 PM
WL-03035125 Labor Open 0.25 $82.00 Dec 11, 9:00 PM
WL-03035126 Labor Open 0.25 $82.00 Dec 11, 9:00 PM
WL-03035127 Parts Open 1 $59.00 Dec 11, 9:01 PM
WL-03035128 Parts Open 1 $59.00 Dec 11, 9:01 PM
WL-03035129 Parts Open 1 $59.00 Dec 11, 9:01 PM

Details