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← WO Overview

WO-01318163 ↗ ServiceMax

REPUBLIC EMS • Repair • P7

📍 Republic EMS - Egypt Lane — 33300 Egypt Lane, Suite D300, Magnolia TX, 77354

Dec 2, 2025 → Dec 3, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 11, 2025
✓ SLA Met (5 biz days early)
Active: 2 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 4, 2025
2 business days (counted)
Running total: 2 of 7 biz days used
Created: Dec 2, 2025 Completed: Dec 4, 2025
Business Days Used 2 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0 / 7
Dec 2 → Dec 2 Ready for Scheduling ▶ Running 0 0 / 7
Dec 2 → Dec 2 Assigned ▶ Running 0 0 / 7
Dec 2 → Dec 4 Scheduled ▶ Running 2 2 / 7
Dispatch 0.0d
Coordinators 2.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.3 days
Over SLA
Created: Dec 2, 2025 Due: Dec 11, 2025 Completed: Dec 4, 2025 (7 days early)
📅
2.3 days Total Age
⏱️
2.3d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547643
Service needed * no quote needed per SMC
Closed
6500 power pro 090840819 The hydraulics are releasing to fast and it struggles to go up. This is most likely due to a faulty hydraulic sub assy. Customer is supplying the hydraulic sub.
Priority
High
Origin
Phone
Reason
New Case
Contact
Angie Workman
Owner
Sherry Reich
Created
Dec 1, 2025
Work Orders from this Case (1)
WO-01318163 (current) Invoiced
Repair • Chane Lacy
Created: Dec 2, 2025 • Closed: Dec 3, 2025
Completed with minor delays
Invoiced • 92 days old
🚨
Primary Delay 2.3 days stuck in "Scheduled"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
2.3d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
12/3 CLacy- Removed and replaced the hydraulic assy with a new one from the customer. Functional testing passed. This unit is ready to return to service.
🔍 Technician Findings
Unit is releasing to fast when lowering and struggles to go up.
⚠️ Problem Description
6500 power pro 090840819 The hydraulics are releasing to fast and it struggles to go up. This is most likely due to a faulty hydraulic sub assy. Customer is supplying the hydraulic sub. https://www.ebiotrack.com/workorder.php?wo=70054
📄 Description
Stryker 6500 Power-PRO XT Power Cot

Timeline

📞
Case Linked Dec 1, 11:25 AM
Case Number: 00547643
Subject: Service needed * no quote needed per SMC
Status: Closed
📋
▶
2 Work Order Created Dec 2, 11:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Dec 2, 11:31 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 5m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-03T20:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Dec 3, 9:54 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 10h, 0m
⏳ 2.3 business days
📄
Status: Ready to Bill by Diane Patton Dec 5, 6:13 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 20h, 0m
⏳ 0.7 business days
🧾
Invoice Created Dec 7, 10:17 PM
Invoice Number: SM-248437

Bottlenecks

Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00547643
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Chane Lacy
Scheduled
Dec 3, 3:00 PM
Created
Dec 2, 11:25 AM
Invoice #
SM-248437

Work Details (3)

Name Type Status Qty Amount Date
WL-03025852 Labor Open 2.5 $0.00 Dec 3, 9:54 PM
WL-03025853 Labor Open 0.5 $0.00 Dec 3, 9:54 PM
WL-03025854 Travel Open 11 $0.00 Dec 3, 9:54 PM

Details