Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318216 ↗ ServiceMax

GULDMANN INC • Preventive Maintenance • PC

📍 PeaceHealth Southwest Medical Center — 400 NE Mother Joseph Place, Vancouver WA, 98664

Dec 2, 2025 → Jan 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 16, 2026
✓ SLA Met (2 biz days early)
Active: 29 biz days
🕐 Clock stopped: Tech Off Site (Jan 14, 2026)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
28d
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Jan 13, 2026
28 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 13 → Jan 14, 2026
1 business day (counted)
Running total: 29 of ? biz days used
Created: Dec 2, 2025 Tech Off Site: Jan 14, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Jan 13 Ready for Scheduling ▶ Running 28 28
Jan 13 → Jan 13 Assigned ▶ Running 0 28
Jan 13 → Jan 13 Scheduled ▶ Running 0 28
Jan 13 → Jan 14 Tech On Site ▶ Running 1 29
Dispatch 0.0d
Coordinators 29.3d
Field Work 3.1d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
29.3 days
Over SLA
Field Work
3.1 days
Over SLA
Billing
2.0 days
Over SLA
Created: Dec 2, 2025 Due: Jan 16, 2026 Completed: Jan 15, 2026 (1 days early)
📅
30.8 days Total Age
⏱️
28.8d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
30.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jeffrey Pastor — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 13, 2026
Visit 2 Jan 14, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00547998
Peacehealth SWMC - QTY 1 x Inspection GH3+
Closed
SOW: QTY 1 x GH3+ Inspection NOTE: Once the date is finalized, please notify Kelly Kintzler of date chosen to complete/start the inspection. Room: EDU Room 265- Please make sure you do not go out unless the facility has confirmed they willing to get you into the needed room(s) as we do not want to waste time or incur any extra costs. To Schedule Please Contact: Jeffery Washington, CBET | Clinical Engineering Biomedical Technician II 400 NE Mother Joseph Place Vancouver, WA 98664 360-514-2224 OFFICE | 463-245-7261 CELL jwashington@peacehealth.org
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kelly Kintzler
Owner
Sherry Reich
Created
Dec 2, 2025
Work Orders from this Case (1)
WO-01318216 (current) Invoiced
Preventive Maintenance • Jeffrey Pastor
Created: Dec 2, 2025 • Closed: Jan 15, 2026
Completed with significant delays
Invoiced • 92 days old
🚨
Primary Delay 28.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 30.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
28.8d / 1.0d SLA
Scheduled
0.5d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.8d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-3-25 CAbles I called Jeffery at 12:29pm today on his cell and was able to leave a voice message. I followed that up with an email asking about doing inspection on 12-23-25. Called his office at 4:28pm and they said he already left for today and to call back in morning.

🔧 Work Performed
- Renting Equipment and picking up supplies for service call - Travel to site - Completed periodic inspection with weight testing - Installed missing pin - Installed software updates - Installed PM sticker - Next service by 01/13/2027 - Travel from site - Return Equipment - Return Flight Home
🔍 Technician Findings
- Found patient lift system requiring periodic inspection - Found a pin to be missing in the ceiling rails
⚠️ Problem Description
SOW: QTY 1 x GH3+ Inspection NOTE: Once the date is finalized, please notify Kelly Kintzler of date chosen to complete/start the inspection. Room: EDU Room 265- Please make sure you do not go out unless the facility has confirmed they willing to get you into the needed room(s) as we do not want to waste time or incur any extra costs. To Schedule Please Contact: Jeffery Washington, CBET | Clinical Engineering Biomedical Technician II 400 NE Mother Joseph Place Vancouver, WA 98664 360-514-2224 OFFICE | 463-245-7261 CELL jwashington@peacehealth.org

Timeline

📞
Case Linked Dec 2, 11:31 AM
Case Number: 00547998
Subject: Peacehealth SWMC - QTY 1 x Inspection GH3+
Status: Closed
📋
▶
2 Work Order Created Dec 2, 12:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 29.0 business days
👷
▶
3 Technician Assigned Jan 13, 2:21 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by David Carvalho
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 42d 2h, 0m
📅
Dispatch Scheduled by David Carvalho
Scheduled For: 2026-01-13T22:00:00.000+0000
💵
2x Expenses Added Jan 13, 5:06 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Jeffrey Pastor Jan 13, 6:26 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4h 4m
🚗
Status: Tech Off Site by Jeffrey Pastor Jan 13, 8:10 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 44m
⏱️
5x Labor Added Jan 14, 1:49 AM
Type: Labor, Expenses
Status: Open
Qty: 8, 2.5, 4, 1
✔️
Status: Completed by Jeffrey Pastor Jan 14, 2:54 AM
From: Tech Off Site
To: Completed
Duration in Previous: 6h 43m
💵
2x Expenses Added Jan 14, 2:00 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
8x Labor Added Jan 15, 3:19 AM
Type: Labor, Travel, Expenses
Status: Open
Qty: 12, 15
🏁
Status: Closed by Jeffrey Pastor Jan 15, 3:36 AM
From: Completed
To: Closed
Duration in Previous: 1d 0h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Jan 19, 1:14 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Nicole Floyd
From: Closed
To: Ready to Bill
Duration in Previous: 4d 9h
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Jan 21, 2:20 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-251828

Bottlenecks

Ready for Scheduling
Duration: 28.8 business days (threshold: 1.0 business days)
Exceeded by 27.8 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00547998
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jeffrey Pastor
Scheduled
Jan 13, 5:00 PM
Created
Dec 2, 12:19 PM
Invoice #
SM-251828

Work Details (18)

Name Type Status Qty Amount Date
WL-03063677 Expenses Open 1 $0.00 Jan 13, 5:06 PM
WL-03063678 Expenses Open 1 $0.00 Jan 13, 5:06 PM
WL-03064265 Labor Open 8 $0.00 Jan 14, 1:49 AM
WL-03064266 Labor Open 2.5 $0.00 Jan 14, 1:49 AM
WL-03064267 Labor Open 4 $0.00 Jan 14, 1:49 AM
WL-03064268 Expenses Open 1 $0.00 Jan 14, 1:49 AM
WL-03064269 Expenses Open 1 $0.00 Jan 14, 1:49 AM
WL-03064848 Expenses Open 1 $0.00 Jan 14, 2:00 PM
WL-03064849 Expenses Open 1 $0.00 Jan 14, 2:00 PM
WL-03065803 Labor Open 12 $0.00 Jan 15, 3:19 AM
WL-03065804 Travel Open 15 $0.00 Jan 15, 3:19 AM
WL-03065805 Expenses Open 1 $0.00 Jan 15, 3:19 AM
WL-03065806 Expenses Open 1 $0.00 Jan 15, 3:19 AM
WL-03065807 Expenses Open 1 $0.00 Jan 15, 3:19 AM
WL-03065808 Expenses Open 1 $0.00 Jan 15, 3:19 AM
WL-03065809 Expenses Open 1 $0.00 Jan 15, 3:19 AM
WL-03065810 Expenses Open 1 $0.00 Jan 15, 3:19 AM
WL-03070431 Labor Open 1 $150.00 Jan 19, 1:14 PM

Details