***PART RETURN IS REQUIRED IF RMA IS NOT IN BOX, Email ferno@emsar.com for label***
Product Id # 1: 0015816
Description: POWER X2
Serial No: 25G039004
Symptoms: THE GAS SPRING IS BENT. REPLACE WITH NEW ONE AND RETURN THE BAD ONE
Part Id: 0906141
RETURN PARTS: Yes
Qty Part Description: 0.00 KIT, PX2 GAS SPRING
12/22/25 CDempsey- As per tech: Customer Ray Jennings has the return label and the piston. It will not fit in the original box. So he was putting it in a different box and shipping it back. 1Z4766279048227604
12/22/25 CDempsey- checking to see if tech was provided with a return label in the box.
12/19 KWeiss, Reviewed pictures and closing w/o for billing review.
12/9 KKelch called Ray to schedule for 12/15 between 11 and 1 pm. Customer confirmed.
12/8 KKelch waiting for parts to ship prior to scheduling
12/5 KHardison: No ETA. Updated due date.
1Z4766279048227604
Estimated delivery date will be available when UPS receives the package.
12/5 KKelch called Ray to schedule for 12/9 between 11 and 1 pm. Left VM.
12/25/25 lcoonrod
Your shipment
1Z4766270348487390
Estimated delivery
Monday, December 08 between 9:45 A.M. - 1:45 P.M.
From:FERNO WASHINGTON INCTracking Number:Ship To:RAY JENNINGS ALTUS FIRE EMS 120 N PARK LANE ALTUS, OK 73521 USUPS Service:UPS GROUNDNumber of Packages:1Weight:2.5 LBS Reference Number 1:362054 Reference Number 2:PCS2502004
12/02/2025 SRobinson- Called RAY JENNINGS, (580) 481-3597. Spoke with
Ray and gave him the WO# and advised a coordinator will be reaching out to schedule.
🔧Work Performed
Arrived on location found said unit. Found that the gas piston on unit was bent. Customer brought me the new part to be installed on unit. I the removed the bent piston and then installed 090-614-100 X1. After installation i function tested the unit and unit passed all test i the took pictures of b the unit that are required. Unit was then placed back in service.
🔍Technician Findings
Found nearest gas piston bent
⚠️Problem Description
***PART RETURN IS REQUIRED IF RMA IS NOT IN BOX, Email ferno@emsar.com for label***
Product Id # 1: 0015816
Description: POWER X2
Serial No: 25G039004
Symptoms: THE GAS SPRING IS BENT. REPLACE WITH NEW ONE AND RETURN THE BAD ONE
Part Id: 0906141
RETURN PARTS: Yes
Qty Part Description: 0.00 KIT, PX2 GAS SPRING
📄Description
Ferno - Power X2, powered Amb. Cot
📋
Outbound to +15804813597
Completed Dec 9, 2025
12/9 KKelch called Ray to schedule for 12/15 between 11 and 1 pm. Customer confirmed.
📋
Outbound to +15804813597
Completed Dec 2, 2025
12/02/2025 SRobinson- Called RAY JENNINGS, (580) 481-3597. Spoke with
Ray and gave him the WO# and advised a coordinator will be reaching out to schedule.
Dec 19, 2025 5:48pm
Reviewed pictures and closing w/o for billing review.
📅
WO-01318229 - Repair - Power X2 - ALTUS - CITY OF ALTUS
Dec 15, 2025 12:00pm – 2:00pm
Work Order: WO-01318229
Account: FERNO
Customer Case Number: PCS2502004 Claim #:768
Location: CITY OF ALTUS
Address: 120 N PARK LANE, ALTUS, OK 73521
Manufacturer: Ferno
Model #: Power X2
Serial #: 25G039004
Contact Name: RAY JENNINGS
Contact Phone: 5804813597
Contact Email: rjennings@altusok.gov
Du
PDF
Infor Service Management (9V) (4)
Dec 2, 2025
JPEG
IMG_4695
Dec 15, 2025
JPEG
IMG_4694
Dec 15, 2025
JPEG
IMG_4692
Dec 15, 2025
JPEG
IMG_4693
Dec 15, 2025
Timeline
📞
Case Linked Dec 1, 12:42 PM
Case Number:00547705
Subject:PCS2502004
Status:Closed
⏳2.0 business days
📋
Work Order Created Dec 2, 1:10 PM
Work Order:WO-01318229
Type:Repair
Priority:P3
📅
Status: Ready for Scheduling by Shelby RobinsonDec 2, 1:16 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:6m
👷
▶
2
Status: Assigned Dec 2, 1:40 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Darrell Hendrix
⏳4.0 business days
📅
Status: Ready for Scheduling by Leona CoonrodDec 5, 11:30 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:2d 21h
👷
▶
2
Technician Assigned Dec 5, 11:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:16m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Dec 9, 9:37 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-12-15T17:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Darrell HendrixDec 15, 1:29 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 3h
⏱️
5x Labor Added Dec 15, 2:01 PM
Type:Labor, Travel
Status:Open
Qty:2.5, 1, 138
✔️
Status: Completed by Darrell HendrixDec 15, 4:36 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:3h 6m, 0m
⏳4.9 business days
👀
Status: L2 Review by Nancy SuarezDec 19, 3:12 PM
From:Closed
To:L2 Review
Duration in Previous:3d 22h
📦
Parts Requested Dec 19, 3:48 PM
Order:00087067
Status:Closed
🏁
Status: Closed by Keith WeissDec 19, 5:48 PM
From:L2 Review
To:Closed
Duration in Previous:2h 36m
⚠️6.8 business days
📄
▶
3
Status: Ready to Bill Dec 30, 10:02 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created
Invoice Number:SM-250108
Bottlenecks
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 6.1 business days (threshold: 1.0 business days)