Use this password to access the kiosk: 92H9WKHH
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
12/5/25 AJinerson - Received notice from FSE that he is available to service this repair today, instead of Monday, 12/8. Arrival time would be between 3pm-4pm.
12/4/25 AJinerson - Parts still not delivered yet as of 12/4 2:00 PM EST.
Confirmed with tech sup that this will have to be rescheduled to Monday, 12/8 as previously discussed.
12/4/25 AJinerson - Parts not delivered yet as of 12/4 12:00 PM EST.
12/4/25 AJinerson - Parts ETA updated to 12/4 by 9:00 PM.
If parts do not arrive in a timely manner today, 12/4, this will have to be rescheduled to Monday, 12/8.
12/3/25 AJinerson - Scheduling WO for tech to service tomorrow, 12/4. Parts still needing to ship out. It is understood that if parts do not arrive to tech in a timely manner to still service this tomorrow, 12/4... this will have to be rescheduled for next available date of Mon. 12/8.
🔧Work Performed
Parts. Replaced
Tested multiple times
Took required photos , called L2 & Higi
🔍Technician Findings
Blue nonsync on TS , functioning Kiosk including, BP , PC , tested BP at least 10 times with no failure nonsync due to loose DVI connection
⚠️Problem Description
Tech will be sent a PC for replacement.
Tech must replace PC kit but do not transfer graphics card from old to new PC. Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts
**Take required photos** Photos all around the kiosk. Photo of unit's serial number. Photo of pump solenoid. Photo of inside of cuff cabinet/tower, must include hoses and connections. Photo inside of back tower, must include hoses and connections. Photo of results from test, if able to complete.
Tech will be shipped replacement BP Kit
Tech will replace ALL PARTS SHIPPED and restore functionality. Reboot PC after replacement.
Tech will take a user BP test and verify the BP is working as expected to verify functionality of the newly installed part
Tech will be shipped replacement Touchscreen nose assembly. Tech will replace all parts shipped, adjust resolution in resolution settings, calibrate, and restore functionality. Touchscreen should be set as main display.
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Special Instructions: Recurring issue with Blood Pressure cuff and touchscreen. See work order history. Please perform the following:
Replaced the computer/PC
Replace the BP including all components (BP kit)
Replaced the touchscreen (complete assembly)
Check for possible wiring issues (damaged wires etc.).
Please confirm full functionality with onsite representative Tony.
Use this password to access the kiosk: 92H9WKHH
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
Dec 3, 2025 10:51am
@Rob Rivera Hey Rob, this WO came in as an urgent repair request. We currently have it in scheduled status for tomorrow, 12/4 2nd stop and parts will be overnighted to you.
If for any reason these parts to not arrive in a timely manner for you to service tomorrow, we will have to reschedule this for Monday, 12/8.
Additionally, Phil Castillo will touch base with you on this WO for further assistance.
Please let us know if you have any further questions or concerns. Thanks! CC @Mark Franks @Robert Ingraham