SN: A14608 & A14553
Message: Good morning! I have two Dentalaire, table mounted dental machines (serial numbers A14608 and A14553) that are both having different issues. One (ending n 553) is not seeming to hold pressure on the high speed hand piece and the other's (ending in 608) drill does not spin. When we previously had a call with EMSAR, you all said that you could come out to fix them if we were unable to fix them our self. Is that something that we can schedule?
12-3 Mburris called site and set appt with Carson Running for 12-4 between 12pm and 2pm
🔧Work Performed
After troubleshooting, I confirmed that both water and air flow out of the handpiece connector when the high-speed handpiece is disconnected, indicating the issue is within the handpiece itself. I removed the turbine, lubricated it, and lubricated the handpiece as well; after reconnecting it, the high-speed drill worked but intermittently. The customer had a spare high-speed handpiece on site, so I installed it and tested it, and the unit is now spinning and working properly. I also contacted DentalAire tech support on the customer’s behalf to get the part number for the replacement handpiece they want to purchase.
🔍Technician Findings
Confirmed that the high-speed drill isn’t spinning when engaged.
⚠️Problem Description
Troubleshoot Drill Issue will not spin.
Model: DentalAire - Diplomate Wall Mount Dental Station
Model Type: Dental Unit
Asset ID: 12945170
Site: Modern Animal Hospital - Modern Animal Russian Hill
Department: Size SmallDepreciation Start Date:Physical Location: DentalDepreciation Term: yrsSerial #: A14608
When we previously had a call with EMSAR, you all said that you could come out to fix them if we were unable to fix them our self. Is that something that we can schedule? https://www.ebiotrack.com/workorder.php?wo=70062
📋
Outbound to +19712354608
Completed Dec 3, 2025
12-3 Mburris called site and set appt with Carson Running for 12-4 between 12pm and 2pm
Dec 5, 2025 5:22pm
@Angel Rios Please contact site POC Carson Running - (971) 235-4608 for a follow up on this WO and WO-01318289 per L2's request. Carson says that when trying to use the new drill hand piece that was installed in 1 of the dental machines yesterday, it does not seem to have a functioning locking mechanism and is not locking any of the drill bits into the hand piece.
CC: @Michael Burris @Nicholas Willick
📅
WO-01318282 - Virtual Tech - Field Repair - San Francisco - Modern Animal Russian Hill
Dec 4, 2025 3:00pm – 5:00pm
Work Order: WO-01318282
Account: Modern Animal Hospital
Customer Case Number:
Location: Modern Animal Russian Hill
Address: 1650 Pacific Ave, San Francisco, CA 94109-2518
Manufacturer:
Model #:
Serial #:
Contact Name: Carson Running
Contact Phone: 9712354608
Contact Email: carson.running@moderna