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WO-01318335 ↗ ServiceMax

WEST ORANGE FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 West Orange FD - Station 5 — 25 Mount Pleasant Pl, West Orange NJ, 07052

Dec 2, 2025 → Dec 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (13 biz days early)
Active: 7 biz days
🕐 Clock stopped: Invoiced (Dec 11, 2025)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 3 → Dec 11, 2025
6 business days (counted)
Running total: 7 of ? biz days used
Created: Dec 2, 2025 Invoiced: Dec 11, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Dec 3 Ready for Scheduling ▶ Running 1 1
Dec 3 → Dec 3 Assigned ▶ Running 0 1
Dec 3 → Dec 11 Scheduled ▶ Running 6 7
Dispatch 0.0d
Coordinators 8.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.6 days
Over SLA
Created: Dec 2, 2025 Due: Dec 31, 2025 Completed: Dec 11, 2025 (20 days early)
📅
7.3 days Total Age
⏱️
7.3d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
7.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547870
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM 11 pieces https://www.ebiotrack.com/inspection.php?iid=31585
Priority
Standard
Origin
Email
Reason
New Case
Contact
Giuseppe Chirico
Owner
Leona Coonrod
Created
Dec 2, 2025
Work Orders from this Case (1)
WO-01318335 (current) Invoiced
Preventive Maintenance • Curtis Allen
Created: Dec 2, 2025 • Closed: Dec 11, 2025
Completed with minor delays
Invoiced • 92 days old
🚨
Primary Delay 7.3 days stuck in "Scheduled"
⏱️
Total Delay 7.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
7.3d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/4 KSmith -- Change of plans. All of our members will be at Fire HQ for Training. I can have them bring all the ambulances and stretchers/stairchairs to Fire HQ @ 415 Valley Road. This way the technician will only have one stop to make.

12/3 KSmith -- Scheduled for 12/11 with POC

12/3 KSmith -- Sent email to schedule for 12/11

🔧 Work Performed
Ferno Washington Inc - Model 35-X ProFlexx Serial #: 14N-311745 - Asset ID: 13319875 Stryker Medical - 6252 Stair-Pro Serial #: 141140387 - Asset ID: 13319931 Ferno Washington Inc - Power X1 Serial #: 21S-023654 - Asset ID: 13319934 Ferno Washington Inc - Power X1 Serial #: 21S-023652 - Asset ID: 13319924 Stryker Medical - 6252 Stair-Pro Serial #: 39754 - Asset ID: 13319877 Stryker Medical - 6252 Stair-Pro Serial #: 130541455 - Asset ID: 13319929 Ferno Washington Inc - Power X1 Serial #: 21S-023653 - Asset ID: 13319930 Stryker Medical - 6086 PerformancePro Serial #: 1912003800011 - Asset ID: 13319928 Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 16N-349658 - Asset ID: 13319936 Stryker Medical - 6082 MX-Pro R3 Serial #: 39715 - Asset ID: 13319876 Ferno Washington Inc - Model 175 (Series) Serial #: 21N-455651 - Asset ID: 13319927 Stryker Medical - 6252 Stair-Pro Serial #: 090439824 - Asset ID: 13319925 Ferno Washington Inc - Pro F1 Fastener Serial #: 49147 - Asset ID: 13319926 Ferno Washington Inc - Pro F1 Fastener Serial #: 49508 - Asset ID: 13319932 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 16N-350169 - Asset ID: 13319933 Ferno Washington Inc - Model 175 (Series) Serial #: Truck R-6 - Asset ID: 13319935 Ferno Washington Inc - Model 35-X ProFlexx Serial #: 10N-167826 - Asset ID: 13319937
⚠️ Problem Description
Inspection: Annual Equipment PM 11 pieces https://www.ebiotrack.com/inspection.php?iid=31585

Timeline

📞
Case Linked Dec 2, 12:01 AM
Case Number: 00547870
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Dec 2, 4:56 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Dec 3, 10:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18h 1m
🗓️
2 Status: Scheduled Dec 3, 11:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-11T14:00:00.000+0000
⚠️ 7.0 business days
⏱️
2 21x Labor Added Dec 11, 9:47 PM
21x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 8d 10h
3.3 business days
📄
2 Status: Ready to Bill Dec 16, 5:05 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249233

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Scheduled
Duration: 7.3 business days (threshold: 2.0 business days)
Exceeded by 5.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00547870
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Dec 11, 9:00 AM
Created
Dec 2, 4:56 PM
Invoice #
SM-249233

Work Details (21)

Name Type Status Qty Amount Date
WL-03035212 Labor Open 0.25 $0.00 Dec 11, 9:47 PM
WL-03035213 Travel Open 4 $0.00 Dec 11, 9:47 PM
WL-03035214 Labor Open 0.5 $0.00 Dec 11, 9:47 PM
WL-03035215 Labor Open 1 $0.00 Dec 11, 9:47 PM
WL-03035216 Labor Open 0.25 $0.00 Dec 11, 9:47 PM
WL-03035217 Labor Open 0.25 $0.00 Dec 11, 9:47 PM
WL-03035218 Labor Open 0.75 $0.00 Dec 11, 9:47 PM
WL-03035219 Labor Open 0.5 $0.00 Dec 11, 9:47 PM
WL-03035220 Labor Open 0.75 $0.00 Dec 11, 9:47 PM
WL-03035221 Labor Open 0.5 $0.00 Dec 11, 9:47 PM
WL-03035222 Labor Open 0.25 $0.00 Dec 11, 9:47 PM
WL-03035223 Labor Open 0.75 $0.00 Dec 11, 9:47 PM
WL-03035224 Labor Open 0.5 $0.00 Dec 11, 9:47 PM
WL-03035225 Labor Open 0.25 $0.00 Dec 11, 9:47 PM
WL-03035226 Labor Open 0.5 $0.00 Dec 11, 9:47 PM
WL-03035227 Labor Open 0.75 $0.00 Dec 11, 9:47 PM
WL-03035228 Labor Open 0.75 $0.00 Dec 11, 9:47 PM
WL-03035229 Labor Open 0.5 $0.00 Dec 11, 9:47 PM
WL-03035230 Labor Open 0.5 $0.00 Dec 11, 9:47 PM
WL-03035231 Labor Open 0.25 $0.00 Dec 11, 9:47 PM
WL-03035232 Travel Open 3 $0.00 Dec 11, 9:47 PM

Details