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WO-01318342 ↗ ServiceMax

Coastal Family Health Center • Inspection • PSM

📍 Coastal Family Health - North Bay Elementary School — 602 Pine Street, Bay St. Louis MS, 39520

Dec 2, 2025 → Jan 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (4 biz days late)
Active: 25 biz days
🕐 Clock stopped: Tech Off Site (Jan 8, 2026)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 19, 2025
13 business days (counted)
Running total: 13 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Dec 19 → Jan 6, 2026
10 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 8, 2026
2 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 25 of ? biz days used
Created: Dec 2, 2025 Tech Off Site: Jan 8, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Dec 19 Ready for Scheduling ▶ Running 13 13
Dec 19 → Jan 6 Assigned ▶ Running 10 23
Jan 6 → Jan 8 Scheduled ▶ Running 2 25
Jan 8 → Jan 8 Tech On Site ▶ Running 0 25
Dispatch 0.0d
Coordinators 25.9d
Field Work 0.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.9 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Dec 2, 2025 Due: Jan 30, 2026 Completed: Jan 8, 2026 (22 days early)
📅
25.2 days Total Age
⏱️
13.2d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
22.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547889
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 12 pieces https://www.ebiotrack.com/inspection.php?iid=31591
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mary P. Ronsonet
Owner
Sherry Reich
Created
Dec 2, 2025
Work Orders from this Case (1)
WO-01318342 (current) Invoiced
Inspection • Jason Cunningham
Created: Dec 2, 2025 • Closed: Jan 8, 2026
Completed with significant delays
Invoiced • 92 days old
🚨
Primary Delay 13.2 days stuck in "Ready for Scheduling"
⏱️
Total Delay 22.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
13.2d / 1.0d SLA
Assigned
10.3d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Closed
1.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/6/26 AJinerson - Email logged on WO-01318342. Received email back from Tiffanie confirming scheduling all 3 below sites for Thursday, 1/8 with arrival between 10am-12pm to first stop and confirmed to start at Waveland Elementary first, then head to the other sites after.

POC onsite: Tiffanie Ferry # 228-386-1145

Arrival instructions: Start at Waveland Elementary, they will be at that school on 1/8 and will assist the technician to the other location's after first stop to complete all services.

(WO-01318342)

(WO-01327751)

WO-01318339)


1/6/26 AJinerson - Email logged on WO-01318342. Email back to POC Tiffanie confirming we can schedule all 3 sites for Thurs. 1/8 asking her to confirm the order they would like to schedule in and on-site contact for each site and we will proceed accordingly.

Coastal Family Health - North Bay Elementary School - 602 Pine Street Bay St. Louis, MS 39520 (WO-01318342)

Coastal Family Health - Waveland Elementary School -1101 St. Joseph Street Waveland, MS 39576 (WO-01327751)

Coastal Family Health - Bay-Waveland Middle School - 600 Pine Street Bay St. Louis, MS 39520 (WO-01318339)



1/6/26 AJinerson - Email logged on WO-01318342. Received email back from Tiffanie Ferry stating Thursday, 1/8 works for her and asking if we can add additional site on schedule for same day:

Coastal Family Health - Bay-Waveland Middle School - 600 Pine Street Bay St. Louis, MS 39520 (WO-01318339)


1/6/26 AJinerson - Email logged on WO-01318342. Sent email to Mary offering tech visit on Thursday, 1/8 with eta between 10am-12pm to see if this date works for both below locations:


Coastal Family Health - North Bay Elementary School - 602 Pine Street Bay St. Louis, MS 39520 (WO-01318342)

Coastal Family Health - Waveland Elementary School -1101 St. Joseph Street Waveland, MS 39576 (WO-01327751)


1/6/26 AJinerson - Call logged on WO-01318342. Called Mary to schedule tech visit. No answer, left VM for Mary regarding scheduling. 

🔧 Work Performed
1/8 Jason - Inspection Complete - Performed inspection on 13 devices. All devices passed inspection. Placed all devices back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't belocated.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 12 pieces https://www.ebiotrack.com/inspection.php?iid=31591

Timeline

📞
Case Linked Dec 2, 6:00 AM
Case Number: 00547889
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 2, 5:10 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 13.9 business days
👷
▶
2 Technician Assigned Dec 19, 4:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16d 23h
🚨 10.9 business days
🗓️
▶
2 Status: Scheduled Jan 6, 3:44 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2026-01-08T16:00:00.000+0000, 2026-01-08T14:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jan 6, 3:49 PM
Scheduled For: 2026-01-08T17:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Jason Cunningham Jan 8, 12:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 20h
🚗
Status: Tech Off Site by Jason Cunningham Jan 8, 1:37 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 7m
⏱️
▶
2 3x Labor Added Jan 8, 6:21 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 4h 44m, 0m
📄
▶
2 Status: Ready to Bill Jan 9, 2:21 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 27.0 business days
🧾
Invoice Created Feb 18, 3:51 PM
Invoice Number: SM-250923

Bottlenecks

Ready for Scheduling
Duration: 13.2 business days (threshold: 1.0 business days)
Exceeded by 12.2 business days
Assigned
Duration: 10.3 business days (threshold: 4.0 business hours)
Exceeded by 9.8 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.3 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours

🔗 Related Artifacts

📞
Case 00547889
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Jan 8, 12:30 PM
Created
Dec 2, 5:10 PM
Invoice #
SM-250923

Work Details (3)

Name Type Status Qty Amount Date
WL-03058305 Labor Open 0.25 $0.00 Jan 8, 6:21 PM
WL-03058306 Labor Open 1 $1,195.00 Jan 8, 6:21 PM
WL-03058307 Travel Open 4 - Jan 8, 6:21 PM

Details