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WO-01318348 ↗ ServiceMax

Metro Community Health Center • Inspection • PSM

📍 Metro Community Health Center — 1789 S. Braddock Ave. Suite 395 & 410, Pittsburgh PA, 15218

Dec 2, 2025 → Feb 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (24 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 4, 2025
2 business days (counted)
Running total: 2 of ? biz days used
34d
▶ Clock Running
Status: Assigned
Dec 4 → Jan 26, 2026
34 business days (counted)
Running total: 36 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Jan 26 → Feb 5, 2026
8 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Feb 5 → Feb 6, 2026
1 business day (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 45 of ? biz days used
Created: Dec 2, 2025 Completed: Feb 6, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Dec 4 Ready for Scheduling ▶ Running 2 2
Dec 4 → Jan 26 Assigned ▶ Running 34 36
Jan 26 → Feb 5 Scheduled ▶ Running 8 44
Feb 5 → Feb 5 Tech On Site ▶ Running 0 44
Feb 5 → Feb 6 Tech Off Site ▶ Running 1 45
Feb 6 → Feb 6 Tech On Site ▶ Running 0 45
Dispatch 0.0d
Coordinators 45.8d
Field Work 3.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
45.8 days
Over SLA
Field Work
3.6 days
Billing
0.0 days
Created: Dec 2, 2025 Due: Jan 30, 2026 Completed: Feb 7, 2026 (7 days late)
📅
45.2 days Total Age
⏱️
34.9d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
43.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Pero Popovic — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 5, 2026
Visit 2 Feb 6, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547894
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 145 pieces https://www.ebiotrack.com/inspection.php?iid=31598
Priority
Standard
Origin
Email
Reason
New Case
Contact
Marlene Lukasik
Owner
Leona Coonrod
Created
Dec 2, 2025
Work Orders from this Case (1)
WO-01318348 (current) Invoiced
Inspection • Pero Popovic
Created: Dec 2, 2025 • Closed: Feb 6, 2026
Completed with significant delays
Invoiced • 92 days old
🚨
Primary Delay 34.9 days stuck in "Assigned"
⏱️
Total Delay 43.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.2d / 1.0d SLA
Assigned
34.9d / 0.5d SLA
Scheduled
8.7d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Tech Off Site
1.2d / 2.0d SLA
Completed
0.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/26 MOwens Called and spoke to Dawn Gerz. She said a Thurs and Friday work the best during the week to schedule the inspection visit. I told her I can schedule the inspection for 2/5-2/6. she said that will work for her.

1/5 MOwens Sent an email to Marlene asking for good dates to schedule the inspection visit during Jan.

🔧 Work Performed
Performed annual inspection ( 150 pcs ) Worked with staff to find all equipment. 4 Digital blood pressure not located 1 sent to EMSAR for repair and 1 is in RV for repair. manager doesn't know when will be returned to the clinic.
🔍 Technician Findings
Checked in with manager for inspection of devices .
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 145 pieces https://www.ebiotrack.com/inspection.php?iid=31598

Timeline

📞
Case Linked Dec 2, 6:01 AM
Case Number: 00547894
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 2, 5:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.8 business days
👷
▶
3 Technician Assigned Dec 4, 12:10 PM
Technician Assigned → Status: Assigned → Technician Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 18h
👷
Technician Assigned by Melissa Owens
Technician: Philip Krogstad
🚨 18.0 business days
👷
Technician Assigned by Melissa Owens Dec 30, 2:50 PM
Technician: Pero Popovic
🚨 18.0 business days
📅
▶
2 Dispatch Scheduled Jan 26, 1:34 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 53d 1h
⚠️ 6.0 business days
💵
Expenses Added Feb 2, 4:41 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.9 business days
🔧
Status: Tech On Site by Pero Popovic Feb 5, 9:21 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 19h
⏱️
2x Labor Added Feb 5, 9:27 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 6
⏱️
▶
2 3x Labor Added Feb 5, 5:05 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Pero Popovic
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 45m
🚗
Travel Added Feb 6, 6:53 AM
Type: Travel
Status: Open
Qty: 6
🔧
Status: Tech On Site by Pero Popovic Feb 6, 8:12 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 15h 5m
⏱️
▶
2 Labor Added Feb 6, 12:15 PM
Labor Added → Status: Completed
✔️
Status: Completed by Pero Popovic
From: Tech On Site
To: Completed
Duration in Previous: 4h 8m
🏁
Status: Closed by Pero Popovic Feb 6, 8:33 PM
From: Completed
To: Closed
Duration in Previous: 8h 12m
⏳ 2.4 business days
📄
▶
3 Status: Ready to Bill Feb 10, 2:05 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-253505

Bottlenecks

Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Assigned
Duration: 34.9 business days (threshold: 4.0 business hours)
Exceeded by 34.4 business days
Scheduled
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00547894
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Pero Popovic
Scheduled
Feb 5, 11:00 AM
Created
Dec 2, 5:14 PM
Invoice #
SM-253505

Work Details (8)

Name Type Status Qty Amount Date
WL-03088434 Expenses Open 1 $0.00 Feb 2, 4:41 PM
WL-03092666 Labor Open 0.5 $0.00 Feb 5, 9:27 AM
WL-03092669 Travel Open 6 - Feb 5, 9:28 AM
WL-03093865 Labor Open 7.5 $0.00 Feb 5, 5:05 PM
WL-03093866 Travel Open 6 - Feb 5, 5:05 PM
WL-03093867 Labor Open 0.5 $0.00 Feb 5, 5:06 PM
WL-03094808 Travel Open 6 - Feb 6, 6:53 AM
WL-03095236 Labor Open 4.5 $4,535.00 Feb 6, 12:15 PM

Details