1/2 MOwens Kelly Terry replied back that the week of 1/5 Mon-Wed works to schedule the inspection. Replied back to confirm the inspection visit for Tues. 1/6 with eta between 10-11am.
1/2 MOwens Tired to call and speak to Kelly Terry. Could not leave a vm. Sent email also.
🔧Work Performed
1/6/25- ECOLON- Arrived onsite, checked in with front desk. Completed inspection on 33 items, archived 20 items. Inspection completee.
🔍Technician Findings
Annual Inspection
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
47 pieces
https://www.ebiotrack.com/inspection.php?iid=31599
From: mowens@emsar.com
To: kterry@fastmed.com
Kelly
I also have Mallard Creek inspection work order as well that needs to be completed.
Let’s schedule my tech Eric Colon to go to Harrisburg location next Tues. 1/6 with arrival between 10-11am.
Let’s schedule Mallard Creek location on Mon. 1/12 with arrival between 10-11am.
Thanks
Melissa
From: Kelly Terry <kterry@fastmed.com>
Sent: Friday, January 2, 2026 11:40 AM
To: Melissa Owens <mowens@emsar.com>
Su
From: mowens@emsar.com
To: kterry@fastmed.com
Kelly
I am reaching out as the annual inspection on the tagged medical equipment is due this month at this location in Charlotte. Can we schedule the visit for any day during the week in Jan?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/emsa
📋
Outbound to +17048906980
Completed Jan 2, 2026
Tired to call and speak to Kelly Terry. Could not leave a vm.
Work Order: WO-01318349
Account: FMBCNC, LLC
Customer Case Number:
Location: FastMed - Harrisburg (3300-3327)
Address: 4415 School House Commons, Harrisburg, NC 28075
Manufacturer:
Model #:
Serial #:
Contact Name: Kelly Terry
Contact Phone: 704-890-6980
Contact Email: kterry@fastmed.com
Due Date
Timeline
📞
Case Linked Dec 2, 6:01 AM
Case Number:00547895
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 2, 5:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 3, 8:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:15h 38m
🚨21.0 business days
🗓️
▶
2
Status: Scheduled Jan 2, 11:59 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-01-06T15:30:00.000+0000
⏳3.0 business days
⏱️
4x Labor Added Jan 6, 12:59 PM
Type:Labor, Travel
Status:Open
Qty:2, 3.25, 111
⏱️
▶
2
Labor Added Jan 6, 3:31 PM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Eric Colon
From:Scheduled, Tech On Site, Completed
To:Tech On Site, Completed, Closed
Duration in Previous:4d 3h, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Jan 8, 2:07 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳3.0 business days
🧾
Invoice Created Jan 12, 8:45 AM
Invoice Number:SM-250825
Bottlenecks
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Assigned
Duration: 21.0 business days (threshold: 4.0 business hours)
Exceeded by 20.5 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.0 business hours
Closed
Duration: 2.4 business days (threshold: 1.0 business days)