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WO-01318358 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Spotsylvania #22676 — 10004 Southpoint Parkway, Fredericksburg VA, 22407

Dec 2, 2025 → Jan 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (11 biz days late)
Active: 32 biz days
🕐 Clock stopped: Completed (Jan 20, 2026)
▶ Clock Running
Status: Created
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 1 of ? biz days used
26d
▶ Clock Running
Status: Assigned
Dec 3 → Jan 12, 2026
26 business days (counted)
Running total: 27 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 20, 2026
5 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 32 of ? biz days used
Created: Dec 2, 2025 Completed: Jan 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 2 Created ▶ Running 0 0
Dec 2 → Dec 3 Ready for Scheduling ▶ Running 1 1
Dec 3 → Jan 12 Assigned ▶ Running 26 27
Jan 12 → Jan 20 Scheduled ▶ Running 5 32
Jan 20 → Jan 20 Tech On Site ▶ Running 0 32
Dispatch 0.0d
Coordinators 33.8d
Field Work 0.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
33.8 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Dec 2, 2025 Due: Jan 30, 2026 Completed: Jan 20, 2026 (10 days early)
📅
32.2 days Total Age
⏱️
27.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
31.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547898
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 45 pieces https://www.ebiotrack.com/inspection.php?iid=31592
Priority
High
Origin
Email
Reason
New Case
Contact
Joe Jennings
Owner
Leona Coonrod
Created
Dec 2, 2025
Work Orders from this Case (1)
WO-01318358 (current) Invoiced
Inspection • Christopher Morning
Created: Dec 2, 2025 • Closed: Jan 20, 2026
Completed with significant delays
Invoiced • 92 days old
🚨
Primary Delay 27.0 days stuck in "Assigned"
⏱️
Total Delay 31.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
27.0d / 0.5d SLA
Scheduled
5.6d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/12 MOwens Sent reply to confirm scheduling the inspection visit for 1/20 between 1-5pm.

1/12 MOwens Joe replied back.

Tuesday-Thursdays are normally best for us as our Mondays and Fridays have been very volume heavy

1/12 MOwens Sent another email to Joe about scheduling the inspection this month.

1/2 MOwens Sent an email to Joe Jennings about good dates to schedule the inspection during Jan.

🔧 Work Performed
1-20-26 CTM - Performed Annual Inspection on all medical equipment located .Total of 41 pieces inspected . ALL PASS . Notified POC Joe Jennings of findings and completion .
🔍 Technician Findings
1-20-26 CTM - Perform Annual Inspection on all medical equipment located . Notify POC Joe Jennings of findings and completion .
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 45 pieces https://www.ebiotrack.com/inspection.php?iid=31592

Timeline

📞
Case Linked Dec 2, 6:02 AM
Case Number: 00547898
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 2, 5:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 3, 9:03 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15h 38m
🚨 27.0 business days
🗓️
▶
2 Status: Scheduled Jan 12, 1:48 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-20T18:30:00.000+0000
⚠️ 6.0 business days
⏱️
▶
2 2x Labor Added Jan 20, 12:41 PM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Morning
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 22h
⏱️
▶
2 Labor Added Jan 20, 2:51 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site
To: Completed
Duration in Previous: 2h 9m
⏱️
▶
2 2x Labor Added Jan 20, 6:24 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From: Completed
To: Closed
Duration in Previous: 3h 33m
⏳ 2.7 business days
📄
▶
2 Status: Ready to Bill Jan 22, 3:23 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Jan 25, 3:22 PM
Invoice Number: SM-251924

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Assigned
Duration: 27.0 business days (threshold: 4.0 business hours)
Exceeded by 26.5 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00547898
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Christopher Morning
Scheduled
Jan 20, 1:30 PM
Created
Dec 2, 5:25 PM
Invoice #
SM-251924

Work Details (5)

Name Type Status Qty Amount Date
WL-03071668 Labor Open 0.25 $0.00 Jan 20, 12:41 PM
WL-03071669 Travel Open 6.1 - Jan 20, 12:41 PM
WL-03071966 Labor Open 2.25 $855.00 Jan 20, 2:51 PM
WL-03072428 Labor Open 3.5 $0.00 Jan 20, 6:24 PM
WL-03072429 Travel Open 228 - Jan 20, 6:24 PM

Details