Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318410 ↗ ServiceMax

BASKING RIDGE FIRE COMPANY NO. 1 • Evaluation • P7

📍 Basking Ridge Fire Company No. 1 — 30 Washington Ave, Basking Ridge NJ, 07920

Dec 3, 2025 → Dec 8, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 12, 2025
✓ SLA Met (3 biz days early)
Active: 4 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 9, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 4, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 9, 2025
3 business days (counted)
Running total: 4 of 7 biz days used
Created: Dec 3, 2025 Completed: Dec 9, 2025
Business Days Used 4 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0 / 7
Dec 3 → Dec 3 Ready for Scheduling ▶ Running 0 0 / 7
Dec 3 → Dec 4 Assigned ▶ Running 1 1 / 7
Dec 4 → Dec 9 Scheduled ▶ Running 3 4 / 7
Dispatch 0.0d
Coordinators 5.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.3 days
Over SLA
Billing
0.0 days
Created: Dec 3, 2025 Due: Dec 12, 2025 Completed: Dec 9, 2025 (3 days early)
📅
4.1 days Total Age
⏱️
3.1d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
4.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00547639
two sites on ebt side, 24995 and 24168, teams msg to Natosha
Closed
Q-00031358 Stryker 6506 Power-PRO XT Power Cot One of our cot loader systems needs repairs as it is jamming. The technician will need to evaluate the unit and determine if parts are needed for repairs. https://www.ebiotrack.com/workorder.php?wo=70074
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sarah Bonnefoi
Owner
Sherry Reich
Created
Dec 1, 2025
Work Orders from this Case (1)
WO-01318410 (current) Invoiced
Evaluation • Curtis Allen
Created: Dec 3, 2025 • Closed: Dec 8, 2025
Completed with minor delays
Invoiced • 91 days old
🚨
Primary Delay 3.1 days stuck in "Scheduled"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
3.1d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/4 KSmith -- Scheduled for Monday with Sarah

12/3 KSmith -- Sent email to schedule for Monday

🔧 Work Performed
When unloading transfer and trolley stuck half way, not going all the way out. Used the red rectangle release on top of the transfer to get it all the way out. Removed trolley and transfer from the anchor Checked all hardware on the trolley Flipped the transfer over to check the hardware a piece of debris, looks like a plastic cap or cover fell from the transfer. Everything looks good and working the way it should Reinstalled trolley and transfer Functional tests were performed multiple times with the customer unit is operating correctly, not stuck like before. No problem found with the cot
🔍 Technician Findings
When unloading transfer and trolley stuck half way, not going all the way out Debris or a plastic cap found in the transfer
⚠️ Problem Description
Q-00031358 Stryker 6506 Power-PRO XT Power Cot One of our cot loader systems needs repairs as it is jamming. The technician will need to evaluate the unit and determine if parts are needed for repairs. https://www.ebiotrack.com/workorder.php?wo=70074
📄 Description
Stryker 6390 Power-LOAD Fastener System

Timeline

📞
Case Linked Dec 1, 11:19 AM
Case Number: 00547639
Subject: two sites on ebt side, 24995 and 24168, teams msg to Natosha
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Dec 3, 9:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 3, 10:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 20m
🗓️
▶
2 Status: Scheduled Dec 4, 8:34 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-08T19:30:00.000+0000
⏳ 3.0 business days
⏱️
5x Labor Added Dec 8, 7:42 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1.75, 17, 29
✔️
Status: Completed by Curtis Allen Dec 8, 7:59 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 11h, 0m
⏳ 3.5 business days
📄
▶
2 Status: Ready to Bill Dec 11, 10:01 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Dec 12, 6:33 PM
Invoice Number: SM-248733

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00547639
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
N/A
Technician
Curtis Allen
Scheduled
Dec 8, 2:30 PM
Created
Dec 3, 9:33 AM
Invoice #
SM-248733

Work Details (5)

Name Type Status Qty Amount Date
WL-03030779 Labor Open 0.5 $65.00 Dec 8, 7:42 PM
WL-03030780 Labor Open 1.75 $227.50 Dec 8, 7:42 PM
WL-03030781 Labor Open 1 $130.00 Dec 8, 7:42 PM
WL-03030782 Travel Open 17 $32.20 Dec 8, 7:42 PM
WL-03030783 Travel Open 29 $0.00 Dec 8, 7:42 PM

Details