1/5 MOwens sent confirmation email to Cash to schedule the inspection visit for Thur. 1/8 from 8:30-5.
1/5 MOwens Cash Gore called back and said the best day is a Thursday between 8:30-5. I told him I would check the schedule and email him back a confirm for the schedule date.
1/5 MOwens Sent an email to Cash/Shelby asking for good dates this month to schedule the visit.
🔧Work Performed
Performed annual equipment inspection ( 118 pcs ) . Worked with staff to find all equipment .
🔍Technician Findings
Checked in with staff for equipment inspection of devices .
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment - 116
https://www.ebiotrack.com/inspection.php?iid=31649
📧
Email:RE: Carnegie Mellon University Annual Tagged Equipment Inspection
Completed Jan 5, 2026
From: mowens@emsar.com
To: cgore@andrew.cmu.edu, kshell@andrew.cmu.edu
Cc: pero.popovic@emsar.com
Cash
I am going to send my tech Pero to this location to complete the inspection on this Thurs. 1/8 he will arrive by 8:30am.
Thanks
Melissa
From: Cashmere Gore <cgore@andrew.cmu.edu>
Sent: Monday, January 5, 2026 1:35 PM
To: Melissa Owens <mowens@emsar.com>; Kelley Shell <kshell@andrew.cmu.edu>
Subject: Re: Carnegie Mellon University Annual Tagged Equipment Inspection
H
📋
Inbound from +14122682157
Completed Jan 5, 2026
Cash Gore called back and said the best day is a Thursday between 8:30-5. I told him I would check the schedule and email him back a confirm for the schedule date.
📧
Email:Carnegie Mellon University Annual Tagged Equipment Inspection
Completed Jan 5, 2026
From: mowens@emsar.com
To: cgore@andrew.cmu.edu
Cc: skilpatr@andrew.cmu.edu
Cash/Shelby
I am reaching out as it is time again to complete the annual inspection on the tagged medical equipment at this location. Inspection is due by the end of Jan. What days coming up work the best to schedule the visit?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
📅
WO-01318437 - Inspection - Pittsburgh - Carnegie Mellon University
Jan 8, 2026 8:30am – 5:00pm
Work Order: WO-01318437
Account: Carnegie Mellon University
Customer Case Number:
Location: Carnegie Mellon University
Address: 100 Tech St., Suite 318, Pittsburgh, PA 15213
Manufacturer:
Model #:
Serial #:
Contact Name:
Contact Phone:
Contact Email:
Due Date: 1/30/2026
Scheduled Date/Time: 2
Timeline
📞
Case Linked Dec 3, 6:00 AM
Case Number:00548260
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 3, 10:26 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Dec 4, 12:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 1h
🚨18.0 business days
👷
Technician Assigned by Melissa OwensDec 30, 2:51 PM
Technician:Pero Popovic
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Jan 5, 3:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-01-08T13:30:00.000+0000
⏳4.0 business days
🔧
▶
2
Status: Tech On Site Jan 8, 8:53 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type:Labor, Travel
Status:Open
Qty:4, 217
⏱️
▶
2
Labor Added Jan 8, 5:07 PM
Labor Added → Status: Completed
✔️
Status: Completed by Pero Popovic
From:Tech On Site
To:Completed
Duration in Previous:8h 15m
🚗
2x Travel Added Jan 8, 9:21 PM
Type:Travel, Expenses
Status:Open
Qty:217
⏱️
▶
2
Labor Added Jan 8, 9:27 PM
Labor Added → Status: Closed
🏁
Status: Closed by Pero Popovic
From:Completed
To:Closed
Duration in Previous:4h 19m
📄
▶
2
Status: Ready to Bill Jan 9, 2:20 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Jan 9, 7:02 PM
Invoice Number:SM-250922
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 20.9 business days (threshold: 4.0 business hours)
Exceeded by 20.4 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)