Midmark Service Request Dispatch Authorization - WO-00133813
Closed
Travel Zone 2
Customer Down? No Mobile 1(980) 401-1660
Dispatch Type Repair Email michael.davis36@va.gov
PROBLEM SUMMARY
WD Scale issues
ADDITIONAL NOTES
Call Michael Davis cell (980)401-1660 to schedule service - For assistance, troubleshooting, or parts identification, contact
Medical Tech Service at 844-856-1230. Thank you!
DISPATCH ITEMS
Serial # V2845001 Item 626-003
ITEM DESCRIPTION
626-003 MIDMARK BARRIER-FREE EXAM CHAIR,SCALE,ROLLERS,DRAWER HEATER,PELVIC
TILT,TAMPER-RESISTANT HOSPITAL-GRADE RECEPTACLES-BASE ONLY
PCR CODES
Problem Cause Resolution
SCALE SYSTEM NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 741362 002-10084-00 1.00000
12/9 MOwens Called and spoke to Michael Davis. He will have the parts ready for the tech when he arrives onsite to complete the repair. Scheduled the repair visit for the first available on Thurs. 12/11. Tech will arrive between 10-10:30am.
12/8 MOwens Called to speak to Michael Davis. Left a vm for him to call back to schedule the repair visit this week. Sent email also.
12/5 MOwens Called and left a vm for Michael Davis to call back to schedule the repair visit once the parts have arrived.
12/4/25 SReich
Your shipment
1ZE444250371155421
Estimated delivery
Tomorrow, December 05 between 9:30 A.M. - 12:30 P.M.
Order No: 741362
Customer PO No: SR1501236
Customer: Midmark No Charge
Service Request NO: 1501236
Ship To Name: VA Medical Center
Ship To Address: 3506 W Tyvola Rd
Ship To City/State: Charlotte, NC 28208-7201
Waybill (Tracking #): 1ZE444250371155421
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 03-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10084-00 SERIAL #: DESCRIPTION: KIT, SCALE PC BOARD
🔧Work Performed
New scale board installed
Calibrated scales
Adjusted feet
🔍Technician Findings
Unit located
Scale inoperable
⚠️Problem Description
Travel Zone 2
Customer Down? No Mobile 1(980) 401-1660
Dispatch Type Repair Email michael.davis36@va.gov
PROBLEM SUMMARY
WD Scale issues
ADDITIONAL NOTES
Call Michael Davis cell (980)401-1660 to schedule service - For assistance, troubleshooting, or parts identification, contact
Medical Tech Service at 844-856-1230. Thank you!
DISPATCH ITEMS
Serial # V2845001 Item 626-003
ITEM DESCRIPTION
626-003 MIDMARK BARRIER-FREE EXAM CHAIR,SCALE,ROLLERS,DRAWER HEATER,PELVIC
TILT,TAMPER-RESISTANT HOSPITAL-GRADE RECEPTACLES-BASE ONLY
PCR CODES
Problem Cause Resolution
SCALE SYSTEM NOT OPERATING PROPERLY UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 741362 002-10084-00 1.00000
📄Description
626-003
📋
Outbound to +19804011660
Completed Dec 9, 2025
Called and spoke to Michael Davis. He will have the parts ready for the tech when he arrives onsite to complete the repair. Scheduled the repair visit for the first available on Thurs. 12/11. Tech will arrive between 10-10:30am.
📧
Email:VA Medical Center Charlotte Midmark Exam Chair Scale Repair
Completed Dec 8, 2025
From: mowens@emsar.com
To: michael.davis36@va.gov
Michael
You should have received the part from Midmark last Friday 12/5 for the re[air visit. Can we schedule the visit for this Thursday? This would be the first available opening for my tech,.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.
📋
Outbound to +19804011660
Completed Dec 8, 2025
Called to speak to Michael Davis. Left a vm for him to call back to schedule the repair visit this week.
📋
Outbound to +19804011660
Completed Dec 5, 2025
Called and left a vm for Michael Davis to call back to schedule the repair visit once the parts have arrived.
📋
Outbound to +19804011660
Completed Dec 3, 2025
left VM for Michael with the WO # and that someone will be reaching out to set up the appt.
📅
WO-01318449 - Repair - 626-003 - Charlotte - VA Medical Center Charlotte
Dec 11, 2025 10:30am – 12:00pm
Work Order: WO-01318449
Account: MIDMARK
Customer Case Number: SR 1501236 WO-00133813
Location: VA Medical Center Charlotte
Address: 3506 W Tyvola Rd, Charlotte, NC 28208
Manufacturer: Midmark Corp
Model #: 626-003
Serial #: V2845001
Contact Name: Michael Davis
Contact Phone: 1(980) 401-1660
Contact
PDF
SRA_WO-00133813_ver2 (1)
Dec 3, 2025
PDF
SRA_WO_00133813_ver2_1_.pdf
Dec 11, 2025
Timeline
📞
Case Linked Dec 2, 9:42 AM
Case Number:00547939
Subject:Midmark Service Request Dispatch Authorization - WO-00133813
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Dec 3, 11:04 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Dec 3, 2:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:3h 47m, 0m
📅
Status: Ready for Scheduling by Sherry ReichDec 4, 12:48 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:21h 54m
👷
▶
2
Technician Assigned Dec 5, 11:10 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:22h 22m
⏳2.0 business days
👷
Technician Assigned by Melissa OwensDec 8, 1:49 PM
Technician:Todd Fogiel
🗓️
▶
2
Status: Scheduled Dec 9, 10:54 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-11T15:30:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Todd FogielDec 11, 9:55 AM