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WO-01318455 ↗ ServiceMax

AFC Urgent Care NJ South- Sewell • Misc. Inspection • P5

📍 AFC Urgent Care NJ South- Sewell — 475 Hurffville-Crosskeys Rd Ste B, Sewell, NJ 08080 NJ, 08080

Dec 3, 2025 → Dec 10, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 10, 2025
✓ SLA Met
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Invoiced (Dec 10, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 5, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 5 → Dec 9, 2025
2 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 10, 2025
1 business day (counted)
Running total: 5 of 5 biz days used
▶ Clock Running
Status: Completed
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 5 of 5 biz days used
▶ Clock Running
Status: Incomplete
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 5 of 5 biz days used
Created: Dec 3, 2025 Invoiced: Dec 10, 2025
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0 / 5
Dec 3 → Dec 3 Ready for Scheduling ▶ Running 0 0 / 5
Dec 3 → Dec 5 Assigned ▶ Running 2 2 / 5
Dec 5 → Dec 9 Scheduled ▶ Running 2 4 / 5
Dec 9 → Dec 10 Tech On Site ▶ Running 1 5 / 5
Dec 10 → Dec 10 Completed ▶ Running 0 5 / 5
Dec 10 → Dec 10 Incomplete ▶ Running 0 5 / 5
Dispatch 0.0d
Coordinators 5.9d
Field Work 1.1d
Incomplete 1.0d (excluded)
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.9 days
Over SLA
Field Work
1.1 days
Over SLA
Incomplete (excluded from total)
1.0 days
Created: Dec 3, 2025 Due: Dec 10, 2025 Completed: Dec 10, 2025 (on time)
📅
5.9 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
5.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548428
Closed
Inspection: Miscellaneous Equipment Inspection https://www.ebiotrack.com/inspection.php?iid=31675 New BP machine needing tagged. Welch Allyn BP machine 34XFST-B
Priority
Standard
Origin
Phone
Reason
New Case
Contact
DNU Christine Fumo
Owner
Leona Coonrod
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318455 (current) Invoiced
Misc. Inspection • Chris Galasso
Created: Dec 3, 2025 • Closed: Dec 10, 2025
Completed with minor delays
Invoiced • 91 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 5.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
2.5d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Incomplete
1.0d
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/10/25 lcoonrod

follow up in case 00550714


12/5 MOwens Christine Fumo called and the service visit is scheduled for Tues 12/9 from 1-2pm.

🔧 Work Performed
INSPECTED AND ADDED TWO PIECES; SITE HAS A CONNEX SPOT MONITOR WITH A MALFUNCTIONING SPO2 SENSOR; REQUESTING A REPLACEMENT SPO2 SENSOR
🔍 Technician Findings
TWO PIECES NEEDING INSPECTION AND ADD TO IVENTORY
⚠️ Problem Description
Inspection: Miscellaneous Equipment Inspection https://www.ebiotrack.com/inspection.php?iid=31675 New BP machine needing tagged. Welch Allyn BP machine 34XFST-B

Timeline

📞
Case Linked Dec 3, 11:12 AM
Case Number: 00548428
Subject:
Status: Closed
📋
▶
2 Work Order Created Dec 3, 11:24 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Dec 3, 2:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 28m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Dec 5, 9:37 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-09T18:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Chris Galasso Dec 9, 1:37 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 4h
⏱️
▶
2 3x Labor Added Dec 9, 10:40 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Chris Galasso
From: Tech On Site, Completed
To: Completed, Incomplete
Duration in Previous: 9h 4m, 0m
🏁
Status: Closed by Chris Galasso Dec 10, 9:40 AM
From: Incomplete
To: Closed
Duration in Previous: 10h 59m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 12, 9:40 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 23h, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 15, 1:12 PM
Invoice Number: SM-248994

Bottlenecks

Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00548428
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Chris Galasso
Scheduled
Dec 9, 1:00 PM
Created
Dec 3, 11:24 AM
Invoice #
SM-248994

Work Details (3)

Name Type Status Qty Amount Date
WL-03032386 Labor Open 0.75 $149.00 Dec 9, 10:40 PM
WL-03032387 Labor Open 0.75 $111.75 Dec 9, 10:40 PM
WL-03032388 Travel Open 36 - Dec 9, 10:40 PM

Details