Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318459 ↗ ServiceMax

MARION TOWNSHIP FIRE DEPARTMENT OH • Evaluation • P7

📍 Marion Township Fire Department — 762 E Center St, Marion OH, 43302

Dec 3, 2025 → Dec 10, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 12, 2025
✓ SLA Met (2 biz days early)
Active: 5 biz days
Budget: 7 biz days
🕐 Clock stopped: Invoiced (Dec 10, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 4, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 10, 2025
4 business days (counted)
Running total: 5 of 7 biz days used
Created: Dec 3, 2025 Invoiced: Dec 10, 2025
Business Days Used 5 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0 / 7
Dec 3 → Dec 3 Ready for Scheduling ▶ Running 0 0 / 7
Dec 3 → Dec 4 Assigned ▶ Running 1 1 / 7
Dec 4 → Dec 10 Scheduled ▶ Running 4 5 / 7
Dispatch 0.0d
Coordinators 6.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.9 days
Over SLA
Created: Dec 3, 2025 Due: Dec 12, 2025 Completed: Dec 10, 2025 (2 days early)
📅
5.9 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00548005
L2 review - EMS
Closed
6506 Power-PRO XT SN: 151140347 Device will lower but will not raise. Tech was just onsite in November for this unit on WO-01300085.
Priority
High
Origin
Phone
Reason
New Case
Contact
Ben Meddles
Owner
Kimberly Hardison
Created
Dec 2, 2025
Work Orders from this Case (1)
WO-01318459 (current) Invoiced
Evaluation • Brandon Green
Created: Dec 3, 2025 • Closed: Dec 10, 2025
Completed with minor delays
Invoiced • 91 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Closed
2.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/4/2025 CRamen spoke with Ben and scheduled for Wednesday 12/10/2025 with tech arrival between 9-11am. Tech to go to 1228 E Fairgrounds location about a mile from this service address and call Ben 740-341-6016. Dustin was there previously and unit still has same issues from WO-01300085


12/3/2025 CRamen left a vm for Ben to return call to schedule. 

🔧 Work Performed
evaluation completed as below tried a new board, a and b valve, checked connections and voltages motor still not working sending a quote to customer for a new motor and A/B solenoids
🔍 Technician Findings
motor not working
⚠️ Problem Description
6506 Power-PRO XT SN: 151140347 Device will lower but will not raise. Tech was just onsite in November for this unit on WO-01300085.
📄 Description
Stryker 6506 Power-PRO XT Power Cot
📞 Call Description
This was serviced in Nov, so it's still under our service warranty create a work order for the tech to return, re-eval and test and review the unit to source the exact part issue if needed.

Timeline

📞
Case Linked Dec 2, 11:42 AM
Case Number: 00548005
Subject: L2 review - EMS
Status: Closed
📋
▶
2 Work Order Created Dec 3, 11:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Dec 3, 4:42 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Brandon Green
🗓️
▶
2 Status: Scheduled Dec 4, 10:02 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-10T15:00:00.000+0000
⚠️ 5.0 business days
⏱️
3x Labor Added Dec 10, 5:12 PM
Type: Labor, Travel
Status: Open
Qty: 2.75, 2.5, 160
✔️
Status: Completed by Brandon Green Dec 10, 5:25 PM
From: Scheduled, Completed, Incomplete
To: Completed, Incomplete, Closed
Duration in Previous: 6d 7h, 0m
⏳ 2.8 business days
📄
▶
2 Status: Ready to Bill Dec 13, 12:07 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249085

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.3 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00548005
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
ERLA - PROD
Technician
Brandon Green
Scheduled
Dec 10, 10:00 AM
Created
Dec 3, 11:32 AM
Invoice #
SM-249085

Work Details (3)

Name Type Status Qty Amount Date
WL-03033295 Labor Open 2.75 $0.00 Dec 10, 5:12 PM
WL-03033296 Labor Open 2.5 $0.00 Dec 10, 5:12 PM
WL-03033297 Travel Open 160 $0.00 Dec 10, 5:12 PM

Details