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WO-01318468 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Mechanicsville #22674 — 6296 Mechanicsville Turnpike, Mechanicsville VA, 23111

Dec 3, 2025 → Feb 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (22 biz days late)
Active: 42 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 4, 2025
1 business day (counted)
Running total: 1 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Dec 4 → Jan 12, 2026
25 business days (counted)
Running total: 26 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Jan 12 → Feb 4, 2026
16 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 42 of ? biz days used
Created: Dec 3, 2025 Completed: Feb 4, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 4 Ready for Scheduling ▶ Running 1 1
Dec 4 → Jan 12 Assigned ▶ Running 25 26
Jan 12 → Feb 4 Scheduled ▶ Running 16 42
Feb 4 → Feb 4 Tech On Site ▶ Running 0 42
Dispatch 0.0d
Coordinators 44.3d
Field Work 0.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
44.3 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Dec 3, 2025 Due: Jan 30, 2026 Completed: Feb 4, 2026 (4 days late)
📅
42.9 days Total Age
⏱️
25.9d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
42.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548267
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 45 https://www.ebiotrack.com/inspection.php?iid=31656
Priority
High
Origin
Email
Reason
New Case
Contact
Bryan Fleming
Owner
Jessica Foley
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318468 (current) Invoiced
Inspection • Christopher Morning
Created: Dec 3, 2025 • Closed: Feb 4, 2026
Completed with significant delays
Invoiced • 91 days old
🚨
Primary Delay 25.9 days stuck in "Assigned"
⏱️
Total Delay 42.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
25.9d / 0.5d SLA
Scheduled
16.6d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/29 MOwens Sent email to David to let him know the tech will go onsite on 2/4 instead of 2/3 because of a scheduling conflict.

1/23 MOwens David replied back that 2/3 will work to reschedule because of the winter snow storm happinging this week and Monday

1/12 MOwens Sent confirmation email scheduling the inspection on 1/26 between 1-5pm.

1/12 MOwens Called and spoke to David Smith. He said any day during the week works to schedule the visit. I will send a confirmation email to him with the schedule date.

david.smith@hcahealthcare.com

12/30 MOwens tiffany replied back that David Smith (Center Manager 540-768-0992) is the POC for this location.

12/26 MOwens Sent email to Tiffany requesting a good date to schedule the inspection during Jan.

🔧 Work Performed
2-4-26 CTM - Performed Annual Inspection on all medical equipment located .Total of 37 pieces inspected. ALL PASS. Notified POC David Smith of findings and completion .
🔍 Technician Findings
2-4-26 CTM - Perform Annual Inspection on all medical equipment located. Notify PO David Smith of findings and completion .
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 45 https://www.ebiotrack.com/inspection.php?iid=31656

Timeline

📞
Case Linked Dec 3, 6:00 AM
Case Number: 00548267
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 3, 12:10 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 4, 11:53 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23h 42m
🚨 26.0 business days
🗓️
▶
2 Status: Scheduled Jan 12, 2:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-26T18:00:00.000+0000, 2026-01-26T18:30:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Melissa Owens Jan 23, 4:52 PM
Scheduled For: 2026-02-03T18:30:00.000+0000
⏳ 4.9 business days
📅
Dispatch Scheduled by Melissa Owens Jan 29, 11:57 AM
Scheduled For: 2026-02-04T18:30:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Christopher Morning Feb 4, 11:33 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 21h
⏱️
2x Labor Added Feb 4, 11:39 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 15
⏱️
▶
2 Labor Added Feb 4, 2:23 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site
To: Completed
Duration in Previous: 2h 50m
⏱️
▶
2 2x Labor Added Feb 4, 5:27 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From: Completed
To: Closed
Duration in Previous: 3h 4m
⏳ 2.8 business days
📄
▶
2 Status: Ready to Bill Feb 6, 11:33 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Feb 6, 5:28 PM
Invoice Number: SM-253330

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Assigned
Duration: 25.9 business days (threshold: 4.0 business hours)
Exceeded by 25.4 business days
Scheduled
Duration: 16.6 business days (threshold: 2.0 business days)
Exceeded by 14.6 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00548267
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Christopher Morning
Scheduled
Feb 4, 1:30 PM
Created
Dec 3, 12:10 PM
Invoice #
SM-253330

Work Details (5)

Name Type Status Qty Amount Date
WL-03091114 Labor Open 0.5 $0.00 Feb 4, 11:39 AM
WL-03091115 Travel Open 15 - Feb 4, 11:39 AM
WL-03091386 Labor Open 3 $855.00 Feb 4, 2:23 PM
WL-03091734 Labor Open 3 $0.00 Feb 4, 5:27 PM
WL-03091735 Travel Open 169 - Feb 4, 5:27 PM

Details