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WO-01318470 ↗ ServiceMax

CareATC • Inspection • PSM

📍 LG&E-KU Energy-BOC Broadway &OCC Health Louisville — 820 W Broadway, Louisville KY, 40202

Dec 3, 2025 → Jan 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (4 biz days late)
Active: 24 biz days
🕐 Clock stopped: Completed (Jan 8, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 18, 2025
11 business days (counted)
Running total: 11 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Dec 18 → Jan 7, 2026
12 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 7 → Jan 8, 2026
1 business day (counted)
Running total: 24 of ? biz days used
Created: Dec 3, 2025 Completed: Jan 8, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 3 Ready for Scheduling ▶ Running 0 0
Dec 3 → Dec 18 Assigned ▶ Running 11 11
Dec 18 → Jan 7 Scheduled ▶ Running 12 23
Jan 7 → Jan 8 Tech On Site ▶ Running 1 24
Dispatch 0.0d
Coordinators 24.8d
Field Work 1.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.8 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
0.0 days
Created: Dec 3, 2025 Due: Jan 30, 2026 Completed: Jan 8, 2026 (22 days early)
📅
24.3 days Total Age
⏱️
13.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
23.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548276
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 36 https://www.ebiotrack.com/inspection.php?iid=31666
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Jessica Foley
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318470 (current) Invoiced
Inspection • Vincent Nyathi
Created: Dec 3, 2025 • Closed: Jan 7, 2026
Completed with significant delays
Invoiced • 91 days old
🚨
Primary Delay 13.0 days stuck in "Scheduled"
⏱️
Total Delay 23.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
11.8d / 0.5d SLA
Scheduled
13.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/17/2025 CRamen scheduled for Wednesday 1/7/2025 with tech arrival between 12-2pm Logged email.


12/16/2025 CRamen left a vm for a returned call to schedule for Wednesday 1/7/2025 with tech arrival between 12-2pm. Logged email. Placeholder set


12/3/2025 CRamen left a vm for a returned call to schedule for Wednesday 1/7/2025 with tech arrival between 12-2pm. 

🔧 Work Performed
Completed Annual Safety and Function testing on 14 equipment.
🔍 Technician Findings
Completed Annual Safety and Function testing on 14 equipment.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 36 https://www.ebiotrack.com/inspection.php?iid=31666

Timeline

📞
Case Linked Dec 3, 6:01 AM
Case Number: 00548276
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 3, 12:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Dec 3, 12:44 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Vincent Nyathi
🚨 12.0 business days
🗓️
▶
2 Status: Scheduled Dec 18, 11:02 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-07T18:00:00.000+0000, 2026-01-07T14:00:00.000+0000, 2026-01-07T14:30:00.000+0000
🚨 13.0 business days
🔧
Status: Tech On Site by Vincent Nyathi Jan 7, 12:19 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 1h
⏱️
▶
2 6x Labor Added Jan 7, 10:15 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 58m, 0m
⏳ 2.2 business days
📄
▶
3 Status: Ready to Bill Jan 9, 2:36 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.0 business days
🧾
Invoice Created Jan 11, 10:09 PM
Invoice Number: SM-250924

Bottlenecks

Assigned
Duration: 11.8 business days (threshold: 4.0 business hours)
Exceeded by 11.3 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00548276
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Vincent Nyathi
Scheduled
Jan 7, 9:30 AM
Created
Dec 3, 12:13 PM
Invoice #
SM-250924

Work Details (6)

Name Type Status Qty Amount Date
WL-03057149 Labor Open 2.4166666666667 $0.00 Jan 7, 10:15 PM
WL-03057150 Labor Open 0.41666666666667 $0.00 Jan 7, 10:15 PM
WL-03057151 Labor Open 1 $1,150.20 Jan 7, 10:15 PM
WL-03057152 Labor Open 0.5 $0.00 Jan 7, 10:15 PM
WL-03057153 Travel Open 130 - Jan 7, 10:15 PM
WL-03057154 Travel Open 11 - Jan 7, 10:15 PM

Details