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WO-01318504 ↗ ServiceMax

Centurion of Georgia • Inspection • PSM

📍 Valdosta Transition Center — 363 Gil Harbin Industrial Blvd, Valdosta GA, 31601

Dec 3, 2025 → Feb 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (36 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 30, 2025
18 business days (counted)
Running total: 18 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Dec 30 → Jan 19, 2026
12 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Entered
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 30 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Jan 19 → Jan 28, 2026
7 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 3, 2026
4 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 41 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 24, 2026
14 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 56 of ? biz days used
Created: Dec 3, 2025 Completed: Feb 25, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 30 Ready for Scheduling ▶ Running 18 18
Dec 30 → Jan 19 Assigned ▶ Running 12 30
Jan 19 → Jan 19 Entered ▶ Running 0 30
Jan 19 → Jan 19 Ready for Scheduling ▶ Running 0 30
Jan 19 → Jan 28 Assigned ▶ Running 7 37
Jan 28 → Feb 3 Scheduled ▶ Running 4 41
Feb 3 → Feb 3 Reschedule ▶ Running 0 41
Feb 3 → Feb 24 Scheduled ▶ Running 14 55
Feb 24 → Feb 25 Tech On Site ▶ Running 1 56
Dispatch 0.0d
Coordinators 57.9d
Field Work 1.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
57.9 days
Over SLA
Field Work
1.5 days
Over SLA
Created: Dec 3, 2025 Due: Jan 30, 2026 Completed: Feb 25, 2026 (25 days late)
📅
56.2 days Total Age
⏱️
18.7d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
54.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548272
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 13 https://www.ebiotrack.com/inspection.php?iid=31661
Priority
Standard
Origin
Email
Reason
New Case
Contact
William Jones
Owner
Jessica Foley
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318504 (current) Invoiced
Inspection • Dylan Ingraham
Created: Dec 3, 2025 • Closed: Feb 24, 2026
Completed with significant delays
Invoiced • 91 days old
🚨
Primary Delay 18.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 54.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
18.7d / 1.0d SLA
Assigned
19.8d / 0.5d SLA
Scheduled
19.4d / 2.0d SLA
Reschedule
0.1d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRME

2/3/26 AJinerson - Email logged on WO-01318504. Received email back from Beth confirming any of the offered dates work for them. Sent email back confirming we have tech scheduled for Tues. 2/24 for both facilities, starting at Valdosta Transition Center - 8am-10am arrival

Valdosta SP - 11am - 12pm arrival

Asking Beth to confirm if any POC or arrival instructions that we should make note of and sending her list of tools tech will bring onsite.


2/3/26 AJinerson - Email logged on WO-01349239. Sent confirmation email to Beth that we have repair WO confirmed scheduled for Fri. 2/6 with eta between 8am-10am.

Offering to schedule/reschedule return visit for below inspections during the week of 2/24 -2/26, asking what date works best for them.

Valdosta SP - 3259 Val Tech Road Valdosta, GA 31603 (WO-01318700)


Valdosta Transition Center - 363 Gil Harbin Industrial Blvd Valdosta, GA 31601 (WO-01318504)


**POC Beth wanted to schedule EKG Repair WO-01349239 on Friday, 2/6 instead - meaning this inspection WO-01318504 will need to be rescheduled, as technician will not have enough time to complete both sites' visits on Fri. 2/6.**


1/28/26 AJinerson - Called Beth to follow up and schedule tech visit. Confirmed visit for Friday, 2/6 with eta between 8am-10am. 

POC onsite: Theresa Carver 229-333-7935 

Arrival instructions: Send email to 

efields@teamcenturion.com with tech name and list of tools. 


1/19/26 AJinerson - Called updated POC Beth Fields to schedule tech visit. No answer, left VM regarding scheduling service visit. 


1/19/26 AJinerson - Reassigning tech due to original assigned tech needing to cover GE Work in VA rest of the month. Assigning to next avail. cleared tech.


1/13/26 AJinerson - Discussed with tech sup to schedule Centurion cleared tech to cover northern FL Centurion inspections week of 1/19 - 1/23. Tech no longer available to travel per tech SUP during that week, as tech is needed for GE sites instead. We may be missing the SLA on the remainder of our northern FL Centurion Inspections due to this.

12/30/2025 LHill-upated POC to Beth Fields in SMX and EBT.


12/30/2025 LHill-Called 229-249-4971 for William Jones. Was advised that he is no longer with the company. Beth Fields is the new POC at this number.

Scheduling ahead needed: Yes.  

Certain day or time: M-F 7AM – 3:30 PM 

Confirmed contact information is correct: Yes.  

Anything additional needed for tech to gain access to the facility: No 



12/23/2025 LHill-sent email to William Jones at wjones3@teamcenturion.com to confirm contact & equipment.


12/23/2025 LHill-LM at 229-249-4971 for William Jones to confirm contact & equipment.

🔧 Work Performed
2/24 DI: ARRIVED TO SITE AND CHECKED IN WITH SECURITY - COMPLETED ANNUAL INSPECTION SERVICE OF 13 DEVICES (11 PASS / 2 FAIL). VERIFIED ALL DEVICES WERE LOCATED & INSPECTED. ARCHIVED OLD & MISSING DEVICES. ADVISED CUSTOMER OF DEVICE STATUS AND RETURNED ALL PASSING DEVICES TO SERVICE
🔍 Technician Findings
2/24 DI: ANNUAL INSPECTION SERVICE
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 13 https://www.ebiotrack.com/inspection.php?iid=31661

Timeline

📞
Case Linked Dec 3, 6:01 AM
Case Number: 00548272
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Dec 3, 1:34 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 19.0 business days
👷
2 Technician Assigned Dec 30, 12:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26d 22h
🚨 13.0 business days
🆕
2 Status: Entered Jan 19, 11:18 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Dylan Ingraham
⚠️ 7.0 business days
🗓️
2 Status: Scheduled Jan 28, 12:44 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-06T13:00:00.000+0000
💵
Expenses Added Jan 28, 2:27 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
🔄
Status: Reschedule by Abby Jinerson Feb 3, 1:55 PM
From: Scheduled
To: Reschedule
Duration in Previous: 6d 1h
🗓️
2 Status: Scheduled Feb 3, 2:24 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-24T13:00:00.000+0000
🚨 15.0 business days
🔧
Status: Tech On Site by Dylan Ingraham Feb 24, 10:09 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 19h
⏱️
2 4x Labor Added Feb 24, 10:30 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Dylan Ingraham
From: Tech On Site
To: Completed
Duration in Previous: 12h 22m
🏁
Status: Closed by Dylan Ingraham Feb 24, 11:06 PM
From: Completed
To: Closed
Duration in Previous: 34m
3.1 business days
📄
2 Status: Ready to Bill Feb 28, 11:55 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255236

Bottlenecks

Ready for Scheduling
Duration: 18.7 business days (threshold: 1.0 business days)
Exceeded by 17.7 business days
Assigned
Duration: 12.8 business days (threshold: 4.0 business hours)
Exceeded by 12.3 business days
Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Scheduled
Duration: 14.6 business days (threshold: 2.0 business days)
Exceeded by 12.6 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00548272
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Dylan Ingraham
Scheduled
Feb 24, 8:00 AM
Created
Dec 3, 1:34 PM
Invoice #
SM-255236

Work Details (5)

Name Type Status Qty Amount Date
WL-03081820 Expenses Open 1 $0.00 Jan 28, 2:27 PM
WL-03118819 Labor Open 0.5 $0.00 Feb 24, 10:30 PM
WL-03118820 Labor Open 1.5 $1,195.00 Feb 24, 10:30 PM
WL-03118821 Travel Open 4 - Feb 24, 10:30 PM
WL-03118822 Expenses Open 1 $0.00 Feb 24, 10:30 PM

Details