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WO-01318506 ↗ ServiceMax

CareATC • Inspection • PSM

📍 LG&E-KU Energy-AOC Enterprise Louisville — 6820 Enterprise Dr., Louisville KY, 40214

Dec 3, 2025 → Jan 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (6 biz days late)
Active: 26 biz days
🕐 Clock stopped: Completed (Jan 12, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 18, 2025
11 business days (counted)
Running total: 11 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Dec 18 → Jan 9, 2026
14 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 12, 2026
1 business day (counted)
Running total: 26 of ? biz days used
Created: Dec 3, 2025 Completed: Jan 12, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 3 Ready for Scheduling ▶ Running 0 0
Dec 3 → Dec 18 Assigned ▶ Running 11 11
Dec 18 → Jan 9 Scheduled ▶ Running 14 25
Jan 9 → Jan 9 Tech On Site ▶ Running 0 25
Jan 9 → Jan 12 Scheduled ▶ Running 1 26
Dispatch 0.0d
Coordinators 27.8d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
27.8 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Dec 3, 2025 Due: Jan 30, 2026 Completed: Jan 12, 2026 (18 days early)
📅
26.0 days Total Age
⏱️
15.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
24.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548277
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 38 https://www.ebiotrack.com/inspection.php?iid=31665
Priority
Standard
Origin
Email
Reason
New Case
Contact
Purchasing Support
Owner
Jessica Foley
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318506 (current) Invoiced
Inspection • Vincent Nyathi
Created: Dec 3, 2025 • Closed: Jan 11, 2026
Completed with significant delays
Invoiced • 91 days old
🚨
Primary Delay 15.0 days stuck in "Scheduled"
⏱️
Total Delay 24.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
11.7d / 0.5d SLA
Scheduled
16.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/18/2025 CRamen confirmed schedule for Friday 1/9/2026 with an arrival window between 9-11am in a logged email


12/17/2025 CRamen left a vm for a returned call requesting Friday 1/9/2026 with an arrival window between 9-11am. 


12/16/2025 CRamen Logged email requesting Friday 1/9/2026 with an arrival window between 9-11am. Placeholder set

🔧 Work Performed
Annual Inspection - Completed Annual Safety and Function testing on 17 equipment.
🔍 Technician Findings
Completed Annual Safety and Function testing on 17 equipment.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 38 https://www.ebiotrack.com/inspection.php?iid=31665

Timeline

📞
Case Linked Dec 3, 6:01 AM
Case Number: 00548277
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 3, 1:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 3, 1:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7m
🚨 12.0 business days
🗓️
▶
2 Status: Scheduled Dec 18, 10:59 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-09T14:00:00.000+0000
🚨 15.0 business days
🔧
Status: Tech On Site by Vincent Nyathi Jan 9, 12:04 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 22d 1h
📅
▶
2 Dispatch Scheduled Jan 9, 12:44 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Tech On Site
To: Scheduled
Duration in Previous: 39m
⏳ 1.0 business days
⏱️
▶
2 5x Labor Added Jan 11, 9:56 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 9h, 0m
📄
▶
3 Status: Ready to Bill Jan 12, 12:31 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-250981

Bottlenecks

Assigned
Duration: 11.7 business days (threshold: 4.0 business hours)
Exceeded by 11.2 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days

🔗 Related Artifacts

📞
Case 00548277
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Vincent Nyathi
Scheduled
Jan 9, 10:00 AM
Created
Dec 3, 1:36 PM
Invoice #
SM-250981

Work Details (5)

Name Type Status Qty Amount Date
WL-03061182 Labor Open 2.4166666666667 $0.00 Jan 11, 9:56 PM
WL-03061183 Labor Open 1.75 $1,215.60 Jan 11, 9:56 PM
WL-03061184 Labor Open 2.3333333333333 $0.00 Jan 11, 9:56 PM
WL-03061185 Travel Open 137 - Jan 11, 9:56 PM
WL-03061186 Travel Open 137 - Jan 11, 9:56 PM

Details