1/9 KKelch scheduled per logged email from Jennifer
1/9 KKelch sent an email for scheduling
12/22 KKelch sent an email for scheduling
12/15 KKelch sent an email for scheduling
12/8 KKelch sent an email for scheduling
🔧Work Performed
Inspected 10 pieces of equipment. Completed EBT inspection report.
🔍Technician Findings
1/15/2026 Zachary Stieben arrived on site. Found 10 pieces of equipment to be inspected.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment - 38
https://www.ebiotrack.com/inspection.php?iid=31671
📧
Email:Re: EMSAR Request for service at University of Tulsa Hurricane Health
Completed Jan 9, 2026
From: purchasingsupport@careatc.com
To: kaitlyn.kelch@emsar.com
Cc: makenzicasebeer@careatc.com, stacyhenderson@careatc.com
Hi Kaitlyn, I heard back from the clinic , please schedule them for 1/15/26--Your ticket number is: #357378Jennifer Ricepurchasingsupport@careatc.comHow would you rate my reply?Great Okay Not Good{#HS:3171129371-357378#} On Fri, Jan 9, 2026 at 1:28 PM CST, Kaitlyn Kelch <kaitlyn.kelch@emsar.com> wrote: ** CAUTION ** This email originated from outside of CareATC.
📧
Email:Re: EMSAR Request for service at University of Tulsa Hurricane Health
Completed Jan 9, 2026
From: purchasingsupport@careatc.com
To: kaitlyn.kelch@emsar.com
Cc: makenzicasebeer@careatc.com, stacyhenderson@careatc.com
Hi Kaitlyn, I don't see that the clinic ever confirmed the calibration date of 1/15 with an arrival window between 9 and 11 am. Is that date still available? --Your ticket number is: #357378Jennifer Ricepurchasingsupport@careatc.comHow would you rate my reply?Great Okay Not Good{#HS:3171129371-357378#} On Mon, Dec 22, 2025 at 7:57 AM CST, Kaitlyn Kelch <kaitlyn.k
📧
Email:Re: EMSAR Request for service at University of Tulsa Hurricane Health
Completed Dec 22, 2025
From: purchasingsupport@careatc.com
To: makenzicasebeer@careatc.com
Cc: kaitlyn.kelch@emsar.com, stacyhenderson@careatc.com
Hello, I wanted to follow up on this, EMSAR needs a confirmation of the date so that they can get the clinic on their schedule before that spot is taken. --Your ticket number is: #357378Jennifer Ricepurchasingsupport@careatc.comHow would you rate my reply?Great Okay Not Good{#HS:3171129371-357378#} On Mon, Dec 15, 2025 at 10:58 AM CST, Purchasing Support <purchas
📧
Email: EMSAR Request for service at University of Tulsa Hurricane Health
Completed Dec 15, 2025
To: purchasingsupport@careatc.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at University of Tulsa Hurricane Health
Body:
Hi Purchasing Support,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at University of Tulsa Hurricane Health. This inspection is due in January, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 1/15 wi
📅
WO-01318522 - Inspection - Tulsa - University of Tulsa Hurricane Health
Jan 15, 2026 10:00am – 2:00pm
Work Order: WO-01318522
Account: CareATC
Customer Case Number:
Location: University of Tulsa Hurricane Health
Address: 2900 E. 5th St., Tulsa, OK 74104
Manufacturer:
Model #:
Serial #:
Contact Name: Purchasing Support
Contact Phone: 918-947-6607
Contact Email: purchasingsupport@careatc.com
Due D
Timeline
📞
Case Linked Dec 3, 6:01 AM
Case Number:00548282
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 3, 2:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 3, 2:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:19m
⏳3.0 business days
👷
Technician Assigned by Kaitlyn KelchDec 5, 4:19 PM
Technician:Zachary Stieben
🚨24.0 business days
🗓️
▶
2
Status: Scheduled Jan 9, 4:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-01-15T15:00:00.000+0000
⏳5.0 business days
🔧
Status: Tech On Site by Zachary StiebenJan 15, 9:50 AM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 17h
✔️
Status: Completed by Zachary StiebenJan 15, 11:16 AM
From:Tech On Site
To:Completed
Duration in Previous:1h 26m
🚗
▶
3
2x Travel Added Jan 15, 4:41 PM
2x Travel Added → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type:Labor
Status:Open
Qty:4.5, 1.5, 4.6666666666667
🏁
Status: Closed by Zachary Stieben
From:Completed
To:Closed
Duration in Previous:5h 29m
⏳1.9 business days
📄
▶
3
Status: Ready to Bill Jan 19, 10:06 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-251602
Bottlenecks
Assigned
Duration: 25.5 business days (threshold: 4.0 business hours)
Exceeded by 25.0 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)