Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318528 ↗ ServiceMax

Coastal Family Health Center • Inspection • PSM

📍 Coastal Family Health Center - Greene County HS (Leakesville) School Health Clin — 4336 High School Rd., Leakesville MS, 39451

Dec 3, 2025 → Jan 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (13 biz days late)
Active: 33 biz days
🕐 Clock stopped: Completed (Jan 22, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 19, 2025
12 business days (counted)
Running total: 12 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Dec 19 → Jan 14, 2026
16 business days (counted)
Running total: 28 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 22, 2026
5 business days (counted)
Running total: 33 of ? biz days used
Created: Dec 3, 2025 Completed: Jan 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 19 Ready for Scheduling ▶ Running 12 12
Dec 19 → Jan 14 Assigned ▶ Running 16 28
Jan 14 → Jan 22 Scheduled ▶ Running 5 33
Dispatch 0.0d
Coordinators 33.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
33.8 days
Over SLA
Billing
0.0 days
Created: Dec 3, 2025 Due: Jan 30, 2026 Completed: Jan 22, 2026 (8 days early)
📅
32.7 days Total Age
⏱️
16.3d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
31.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00548265
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 16 https://www.ebiotrack.com/inspection.php?iid=31654
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mary Ronsonet
Owner
Jessica Foley
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318528 (current) Invoiced
Inspection • Jason Cunningham
Created: Dec 3, 2025 • Closed: Jan 21, 2026
Completed with significant delays
Invoiced • 91 days old
🚨
Primary Delay 16.3 days stuck in "Assigned"
⏱️
Total Delay 31.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
12.6d / 1.0d SLA
Assigned
16.3d / 0.5d SLA
Scheduled
4.9d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/26 AJinerson - Call logged on WO-01318528. 

Called and spoke with Danielle Eubanks who confirmed scheduling all 4 of her locations for Wednesday, 1/21 starting with the Main St. location, and then will assist tech site to site from there. 

POC on site: Danielle Eubanks

601-394-7761

Arrival instructions: Start at Leakesville Main St. 

Tech can call Danielle at 601-394-7761 if needed. 


1/14/26 AJinerson - Per RGresham, he provided a list of updated contacts for all sites to our team and stated that Mary Ronsonet does not need to be involved with scheduling. No secondary contact listed for this location. Followed up w/ ASM to see if able to confirm correct contacts for all current WOs/locations since POC is still listed as "Mary Ronsonet". Rodney does not wanting us reaching out to Mary to schedule these.

🔧 Work Performed
1/21 Jason - Inspection Complete - Performed inspection on 17 devices. All devices passed inspection. Placed all devices back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 16 https://www.ebiotrack.com/inspection.php?iid=31654

Timeline

📞
Case Linked Dec 3, 6:00 AM
Case Number: 00548265
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Dec 3, 2:30 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 13.0 business days
👷
2 Technician Assigned Dec 19, 4:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16d 2h
🚨 16.9 business days
🗓️
2 Status: Scheduled Jan 14, 12:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-21T17:00:00.000+0000
⚠️ 5.0 business days
⏱️
2 3x Labor Added Jan 21, 8:26 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 7h, 0m
2.4 business days
📄
2 Status: Ready to Bill Jan 23, 4:47 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
1.9 business days
🧾
Invoice Created Jan 26, 9:15 AM
Invoice Number: SM-252150

Bottlenecks

Ready for Scheduling
Duration: 12.6 business days (threshold: 1.0 business days)
Exceeded by 11.6 business days
Assigned
Duration: 16.3 business days (threshold: 4.0 business hours)
Exceeded by 15.8 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00548265
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Jan 21, 12:00 PM
Created
Dec 3, 2:30 PM
Invoice #
SM-252150

Work Details (3)

Name Type Status Qty Amount Date
WL-03074302 Labor Open 0.25 $0.00 Jan 21, 8:26 PM
WL-03074303 Labor Open 1.5 $1,195.00 Jan 21, 8:26 PM
WL-03074304 Travel Open 6 - Jan 21, 8:26 PM

Details