Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318532 ↗ ServiceMax

Coastal Family Health Center • Inspection • PSM

📍 Coastal Family Health Center - Richton School Health Clinic Services(Sandhill HS — 39455 Hwy 63 North, Richton MS, 39476

Dec 3, 2025 → Jan 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (11 biz days late)
Active: 31 biz days
🕐 Clock stopped: Tech Off Site (Jan 20, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 19, 2025
12 business days (counted)
Running total: 12 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Dec 19 → Jan 14, 2026
16 business days (counted)
Running total: 28 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 20, 2026
3 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 31 of ? biz days used
Created: Dec 3, 2025 Tech Off Site: Jan 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 19 Ready for Scheduling ▶ Running 12 12
Dec 19 → Jan 14 Assigned ▶ Running 16 28
Jan 14 → Jan 20 Scheduled ▶ Running 3 31
Jan 20 → Jan 20 Tech On Site ▶ Running 0 31
Dispatch 0.0d
Coordinators 32.6d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
32.6 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Dec 3, 2025 Due: Jan 30, 2026 Completed: Jan 21, 2026 (9 days early)
📅
31.7 days Total Age
⏱️
16.3d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
30.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00548262
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 20 https://www.ebiotrack.com/inspection.php?iid=31652
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mary Ronsonet
Owner
Jessica Foley
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318532 (current) Invoiced
Inspection • Jason Cunningham
Created: Dec 3, 2025 • Closed: Jan 20, 2026
Completed with significant delays
Invoiced • 91 days old
🚨
Primary Delay 16.3 days stuck in "Assigned"
⏱️
Total Delay 30.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
12.6d / 1.0d SLA
Assigned
16.3d / 0.5d SLA
Scheduled
3.7d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/26 AJinerson - Received call back from Danielle Eubanks confirming she actually does cover this location and confirmed scheduling tech visit for Tuesday, 1/20 with eta between 12pm-2pm. 

POC onsite: Danielle Eubanks

Arrival instructions: Danielle will be contact onsite, tech can call her if needed.

(601) 394-7761


UPDATED POC:

Danielle Eubanks

(601) 394-7761

deubanks@coastalfamilyhealth.org


1/14/26 AJinerson - Sent email to Rodney asking for assistance with scheduling this location's inspection service, offering tech visit on Tuesday, 1/20 with eta between 12pm-2pm. Asking if able to schedule/provide correct contact info.


1/14/26 AJinerson - Per RGresham, he provided a list of updated contacts for all sites to our team and stated that Mary Ronsonet does not need to be involved with scheduling. No secondary contact listed for this location. Followed up w/ ASM to see if able to confirm correct contacts for all current WOs/locations since POC is still listed as "Mary Ronsonet". Rodney does not wanting us reaching out to Mary to schedule these.

🔧 Work Performed
1/20 Jason - Inspection Complete - Performed inspection on 21 devices. Had 1 device fail inspection and was removed from service. All other devices passed inspection and were placed back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment - 20 https://www.ebiotrack.com/inspection.php?iid=31652

Timeline

📞
Case Linked Dec 3, 6:00 AM
Case Number: 00548262
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 3, 2:34 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 13.0 business days
👷
▶
2 Technician Assigned Dec 19, 4:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16d 2h
🚨 16.9 business days
🗓️
▶
2 Status: Scheduled Jan 14, 1:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2026-01-20T18:00:00.000+0000, 2026-01-20T14:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Jason Cunningham Jan 20, 1:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 0h
🚗
Status: Tech Off Site by Jason Cunningham Jan 20, 4:54 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3h 18m
⏱️
▶
2 5x Labor Added Jan 20, 8:11 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 3h 18m, 0m
⏳ 2.5 business days
📄
▶
2 Status: Ready to Bill Jan 22, 3:25 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Jan 26, 9:15 AM
Invoice Number: SM-251925

Bottlenecks

Ready for Scheduling
Duration: 12.6 business days (threshold: 1.0 business days)
Exceeded by 11.6 business days
Assigned
Duration: 16.3 business days (threshold: 4.0 business hours)
Exceeded by 15.8 business days
Scheduled
Duration: 3.7 business days (threshold: 2.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00548262
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Jan 20, 1:00 PM
Created
Dec 3, 2:34 PM
Invoice #
SM-251925

Work Details (5)

Name Type Status Qty Amount Date
WL-03072577 Labor Open 4.5 $0.00 Jan 20, 8:11 PM
WL-03072578 Labor Open 3.5 $1,195.00 Jan 20, 8:11 PM
WL-03072579 Labor Open 0.75 $0.00 Jan 20, 8:11 PM
WL-03072580 Travel Open 203 - Jan 20, 8:11 PM
WL-03072581 Travel Open 37 - Jan 20, 8:11 PM

Details