12/8/2025 CRamen logged email confirming Monday 1/12/2026 with an arrival window between 8-10am
12/4/2025 CRamen logged email requesting Monday 1/12/2026 with an arrival window between 8-10am. Placeholder set
🔧Work Performed
Annual Inspection - Completed Annual Safety and Function testing on 13 equipment.
🔍Technician Findings
Completed Annual Safety and Function testing on 48 equipment.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment - 25
https://www.ebiotrack.com/inspection.php?iid=31667
📧
Email:Re: EMSAR Request for service at LG&E-KU Energy-Custer Dr Lexington (Email to schedule service)
Completed Dec 8, 2025
From: brianhuynh@careatc.com
To: purchasingsupport@careatc.com, shadonnawhiting@careatc.com
Cc: cramen@emsar.com, mindytrantham@careatc.com
This time should work.
Thanks,
Brian
Brian HuynhAssociate Area Operations Director CareATC, Inc.6820 Enterprise DrLouisville, KY 40214O: 800.993.8244www.CareATC.com From: Purchasing Support <purchasingsupport@careatc.com>Sent: Friday, December 5, 2025 9:53 AMTo: ShaDonna Whiting <shadonnawhiting@careatc.com>Cc: cramen@emsar.com <cramen@emsar.com>; Br
📧
Email: EMSAR Request for service at LG&E-KU Energy-Custer Dr Lexington (Email to schedule service)
Completed Dec 4, 2025
To: purchasingsupport@careatc.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at LG&E-KU Energy-Custer Dr Lexington (Email to schedule service)
Body:
Hi Purchasing Support,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Annual Equipment Electrical Safety Test And Calibration Service
Equipment - 25
Here’s the location information we have on file:
Location:
LG&E-KU Energy-Custer Dr Lexington
3138 Custer Dr. #200
L
📅
WO-01318536 - Inspection - Lexington - LG&E-KU Energy-Custer Dr Lexington
Jan 12, 2026 9:00am – 12:00pm
Work Order: WO-01318536
Account: CareATC
Customer Case Number:
Location: LG&E-KU Energy-Custer Dr Lexington
Address: 3138 Custer Dr. #200, Lexington, KY 40517
Manufacturer:
Model #:
Serial #:
Contact Name: Purchasing Support
Contact Phone: 918-947-6607
Contact Email: purchasingsupport@careatc.co
Timeline
📞
Case Linked Dec 3, 6:01 AM
Case Number:00548278
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 3, 2:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Dec 4, 4:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 1h
⏳2.9 business days
🗓️
▶
2
Status: Scheduled Dec 8, 12:27 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-01-12T14:00:00.000+0000
🚨24.0 business days
🔧
Status: Tech On Site by Vincent NyathiJan 12, 12:57 PM
From:Scheduled
To:Tech On Site
Duration in Previous:35d 0h
⏱️
▶
2
5x Labor Added Jan 12, 10:37 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:9h 41m, 0m
⏳2.2 business days
📄
▶
2
Status: Ready to Bill Jan 14, 10:42 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳3.0 business days
🧾
Invoice Created Jan 18, 11:18 PM
Invoice Number:SM-251153
Bottlenecks
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Scheduled
Duration: 23.8 business days (threshold: 2.0 business days)
Exceeded by 21.8 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)