1/13 MOwens Renee Gilhousen the onsite POC said that a Wed or Thurs work the best to schedule. I replied back offering 1/21 or 1/28. She replied that either Wed will work. Sent confirmation email to schedule the inspection visit for 1/21 with eta between 11-11:30am.
1/7 MOwens Sent email to CareATC email to confirm the hours of operation for scheduling the inspection visit during Jan.
🔧Work Performed
Performed annual equipment inspection ( 25 pcs ) Worked with Manager to find all equipment .
🔍Technician Findings
Checked in with Manager for inspection of devices
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment - 22
https://www.ebiotrack.com/inspection.php?iid=31672
📧
Email:RE: Webco Oil City PA Annual Tagged Equipment Inspection
Completed Jan 13, 2026
From: mowens@emsar.com
To: reneegilhousen@careatc.com
Cc: pero.popovic@emsar.com
I will send my tech Pero Popovic to your location next Wed. 1/21 to complete the inspection. He will arrive closer to 11-11:30am that day.
Thanks
Melissa
From: Renee Gilhousen <reneegilhousen@careatc.com>
Sent: Tuesday, January 13, 2026 8:47 AM
To: Melissa Owens <mowens@emsar.com>
Subject: Re: Webco Oil City PA Annual Tagged Equipment Inspection
Hi Melissa,
Either day would work. I
📧
Email:Webco Oil City PA Annual Tagged Equipment Inspection
Completed Jan 7, 2026
From: mowens@emsar.com
To: purchasingsupport@careatc.com
Please confirm the hours of operation for this location to schedule the annual inspection on the tagged medical equipment that is due by the end of Jan.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/emsarinc> <http://www.linkedin.com/comp
📅
WO-01318537 - Inspection - Oil City - Webco PA
Jan 21, 2026 11:00am – 2:00pm
Work Order: WO-01318537
Account: CareATC
Customer Case Number:
Location: Webco PA
Address: 22 Seneca Street, Oil City, PA 16301
Manufacturer:
Model #:
Serial #:
Contact Name: Purchasing Support
Contact Phone: 918-947-6607
Contact Email: purchasingsupport@careatc.com
Due Date: 1/30/2026
Scheduled
Timeline
📞
Case Linked Dec 3, 6:01 AM
Case Number:00548283
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 3, 2:38 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳3.0 business days
👷
▶
2
Technician Assigned Dec 5, 9:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 19h
🚨26.0 business days
👷
Technician Assigned by Melissa OwensJan 13, 8:59 AM
Technician:Pero Popovic
🗓️
▶
2
Status: Scheduled Jan 13, 9:06 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-01-21T16:00:00.000+0000
⚠️6.0 business days
🚗
Status: Tech Off Site by Pero PopovicJan 21, 11:19 AM
From:Scheduled, Tech Off Site
To:Tech Off Site, Tech On Site
Duration in Previous:8d 2h, 0m
⏱️
3x Labor Added Jan 21, 1:40 PM
Type:Labor, Travel
Status:Open
Qty:4.75, 263
✔️
Status: Completed by Pero PopovicJan 21, 1:54 PM
From:Tech On Site
To:Completed
Duration in Previous:2h 34m
⏱️
▶
3
Labor Added Jan 21, 7:52 PM
Labor Added → Labor Added → Status: Closed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:5.25
🏁
Status: Closed by Pero Popovic
From:Completed
To:Closed
Duration in Previous:5h 59m
⏳2.5 business days
📄
▶
2
Status: Ready to Bill Jan 23, 4:53 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created Jan 24, 12:23 PM
Invoice Number:SM-252151
Bottlenecks
Ready for Scheduling
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)