12/03 waiting to be synced to EBT - Re-quote needed
Closed
Q-00031363
Repair on Ferno Model 101H mortuary table, where the weld is on one of the pedals is broken
They have two total and would like them PM'd as well
Parts needed for repair
QTY 1 PN 0800525
1-19-26-MBRAC-PLEASE SEND SITE FOOT PEDAL COVELS ASAP. IT WAS NOT IN BOXED SHIPMENT THEIR MAINTENANCE MAN WILL PUT ON TABLE
1-2 Mburris called spoke with Michael and set appt 1-13
12-22 Mburris email sent to POC
12-19 Mburris email sent to POC looking for 1-6 / WO-01318576
12-19 Mburris called site Lm with front desk
12/19/2025 Sramen - updated due date based on parts:
🔧Work Performed
REPAIRED TABLE BY REPLACING WITH PARTS SENT OUT. ALL PARTS WERE USED. TABLE IS WORKING PROPERLY.
🔍Technician Findings
Q-00031363
Repair on Ferno Model 101H mortuary table, where the weld is on one of the pedals is broke
Parts needed for repair
QTY 1 PN 0800525 https://www.ebiotrack.com/workorder.php?wo=70096
⚠️Problem Description
Q-00031363
Repair on Ferno Model 101H mortuary table, where the weld is on one of the pedals is broke
Parts needed for repair
QTY 1 PN 0800525 https://www.ebiotrack.com/workorder.php?wo=70096
📋
Outbound to +14082576262
Completed Jan 2, 2026
1-2 Mburris called spoke with Michael and set appt 1-13
📧
Email: EMSAR Request for service at ALAMEDA FAMILY FUNERAL & CREMATION (Email to schedule service)
Completed Dec 22, 2025
To: alamedafamily@funeralcremation.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at ALAMEDA FAMILY FUNERAL & CREMATION (Email to schedule service)
Body:
Hi Michael Rubino,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your Repair on Ferno Model 101H mortuary table.
We c
📋
Outbound to +14082576262
Completed Dec 19, 2025
12-19 Mburris called site Lm with front desk
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 11, 2025
To: alamedafamily@funeralcremation.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318574Location: ALAMEDA FAMILY FUNERAL & CREMATIONAddress: 12341 SARATOGA SUNNYVALE RD. Saratoga, CA 95070Device: Problem Description: Q-00031363
Repair on Ferno Model 101
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 4, 2025
To: alamedafamily@funeralcremation.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318574Location: ALAMEDA FAMILY FUNERAL & CREMATIONAddress: 12341 SARATOGA SUNNYVALE RD. Saratoga, CA 95070Device: Problem Description: Q-00031363
Repair on Ferno Model 101
Work Order: WO-01318574
Account: ALAMEDA FAMILY FUNERAL & CREMATION
Customer Case Number:
Location: ALAMEDA FAMILY FUNERAL & CREMATION
Address: 12341 SARATOGA SUNNYVALE RD., Saratoga, CA 95070
Manufacturer:
Model #:
Serial #:
Contact Name: Michael Rubino
Contact Phone: (408) 257-6262
Contact Ema
Timeline
📞
Case Linked Dec 2, 3:40 PM
Case Number:00548123
Subject:12/03 waiting to be synced to EBT - Re-quote needed
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Dec 3, 3:49 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Dec 3, 6:05 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2h 14m
⚠️6.7 business days
📅
Status: Ready for Scheduling by Sean WeaverDec 11, 2:02 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:7d 19h
👷
▶
2
Technician Assigned Dec 12, 11:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:21h 9m
🔩
2x Parts Added Dec 12, 2:10 PM
Type:Parts, Expenses
Status:Open
Qty:1
🚨14.0 business days
🗓️
▶
2
Status: Scheduled Jan 2, 2:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-01-13T18:00:00.000+0000
⚠️8.0 business days
🔧
Status: Tech On Site by Michah BrackettJan 13, 12:59 PM
From:Scheduled
To:Tech On Site
Duration in Previous:10d 22h
⏱️
▶
2
12x Labor Added Jan 14, 12:26 AM
12x Labor Added → Status: Completed
✔️
Status: Completed by Michah Brackett
From:Tech On Site
To:Completed
Duration in Previous:11h 27m
⏳3.0 business days
⏱️
▶
2
12x Labor Added Jan 19, 8:39 AM
12x Labor Added → Status: Closed
🏁
Status: Closed by Michah Brackett
From:Completed
To:Closed
Duration in Previous:5d 8h
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Jan 21, 9:38 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⚠️8.0 business days
🧾
Invoice Created Feb 1, 4:38 PM
Invoice Number:SM-251791
Bottlenecks
Awaiting Parts
Duration: 6.1 business days (threshold: 3.0 business days)
Exceeded by 3.1 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)