1-2 Mburris called spoke with Michael and set appt 1-13
12-22 Mburris email sent to POC
12-19 Mburris email sent to POC looking for 1-6 / WO-01318574
12-19 Mburris called site Lm with front desk
🔧Work Performed
Ferno Washington Inc - Model 101-H
Serial #: JJ-299593 - Asset ID: 1328976
Ferno Washington Inc - Model 101-H
Serial #: JJ-286440 - Asset ID: 1328977
🔍Technician Findings
2x Ferno Model 101H mortuary tables need PM\'d.
⚠️Problem Description
Q-00031363
2x Ferno Model 101H mortuary tables need PM'd.
https://www.ebiotrack.com/inspection.php?iid=31679
📧
Email: EMSAR Request for service at ALAMEDA FAMILY FUNERAL & CREMATION (Email to schedule service)
Completed Dec 19, 2025
To: alamedafamily@funeralcremation.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at ALAMEDA FAMILY FUNERAL & CREMATION (Email to schedule service)
Body:
Hi Michael Rubino,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your Repair on Ferno Model 101H mortuary table, where
Jan 19, 2026 12:22pm
hi @Michah Brackett Please complete the WO process in EBT for SO# 2863308-25395-31679 and sync to smx. Thank you! @Nicholas Willick
Work Order: WO-01318576
Account: ALAMEDA FAMILY FUNERAL & CREMATION
Customer Case Number:
Location: ALAMEDA FAMILY FUNERAL & CREMATION
Address: 12341 SARATOGA SUNNYVALE RD., Saratoga, CA 95070
Manufacturer:
Model #:
Serial #:
Contact Name: Michael Rubino
Contact Phone: (408) 257-6262
Contact Ema
Timeline
📞
▶
3
Case Linked Dec 3, 3:51 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order:WO-01318576
Type:Preventive Maintenance
Priority:PSM
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 3, 6:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 19m
🚨20.7 business days
🗓️
▶
2
Status: Scheduled Jan 2, 2:55 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-01-13T18:00:00.000+0000
⚠️8.0 business days
🔧
Status: Tech On Site by Michah BrackettJan 14, 12:08 AM
From:Scheduled
To:Tech On Site
Duration in Previous:11d 9h
✔️
Status: Completed by Michah BrackettJan 14, 12:16 AM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:7m, 0m
⏳2.0 business days
✏️
Status: WO Correction Needed by Diane PattonJan 15, 1:02 PM
From:Closed
To:WO Correction Needed
Duration in Previous:1d 12h
⏳2.0 business days
🏁
Status: Closed by Michah BrackettJan 19, 8:17 AM
From:WO Correction Needed
To:Closed
Duration in Previous:3d 19h
💵
▶
2
Status: Billing Review Jan 19, 12:16 PM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Diane Patton
From:Billing Review
To:WO Correction Needed
Duration in Previous:4m
⚠️5.0 business days
🏁
Status: Closed by Michah BrackettJan 26, 1:40 PM
From:WO Correction Needed
To:Closed
Duration in Previous:7d 1h
⏱️
▶
2
2x Labor Added Jan 26, 4:26 PM
2x Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:2h 50m
💰
Status: Invoiced by Diane PattonJan 26, 4:33 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⚠️5.9 business days
🧾
Invoice Created Feb 2, 12:00 PM
Invoice Number:SM-252265
Bottlenecks
Assigned
Duration: 20.1 business days (threshold: 4.0 business hours)
Exceeded by 19.6 business days
Scheduled
Duration: 8.2 business days (threshold: 2.0 business days)
Exceeded by 6.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)