12/11/25 AJinerson - Received approval from tech SUP to have FSE out of TN (closest tech) cover this WO.
🔧Work Performed
performed an inspection and electrical testing on the centrifuge. I placed equipment back into service and is ready for use.
🔍Technician Findings
I arrived on site to do an inspection on the centrifuge.
⚠️Problem Description
Semi-Annual Electrical Safety Test And Calibration Service - Centirfuge
https://www.ebiotrack.com/inspection.php?iid=31622
📧
Email:RE: EMSAR Service Request - VA MARSHALL CO. OUTPATIENT CLINIC - 1700 CRESCENT MEADOWS DR HOLLY SPRING, MS 38635 - WO-01318593
Completed Dec 11, 2025
From: abby.jinerson@emsar.com
To: Jessica.Thomas14@va.gov
Cc: mowens@emsar.com
Hi Jessica,
We have our technician, Mike Swingle, scheduled to visit on Thursday, 1/8/2026 with estimated arrival time between 11:00 a.m. – 1:00 p.m.
Please let us know who the on-site contact will be this day, along with any further arrival instructions that we should make note of. Thank you!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-6038
📧
Email:RE: EMSAR Service Request - VA MARSHALL CO. OUTPATIENT CLINIC - 1700 CRESCENT MEADOWS DR HOLLY SPRING, MS 38635 - WO-01318593
Completed Dec 11, 2025
From: Jessica.Thomas14@va.gov
To: abby.jinerson@emsar.com
Cc: mowens@emsar.com
1/8-15-22-29/2026
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Thursday, December 11, 2025 1:10 PM
To: Thomas, Jessica L. (Sterling Medical Corp) <Jessica.Thomas14@va.gov>
Cc: Melissa Owens <mowens@emsar.com>
Subject: [EXTERNAL] EMSAR Service Request - VA MARSHALL CO. OUTPATIENT CLINIC - 1700 CRESCENT MEADOWS DR HOLLY SPRING, MS 38635 - WO-01318593
Good afternoon, Jessica,
I’m fo
📧
Email:EMSAR Service Request - VA MARSHALL CO. OUTPATIENT CLINIC - 1700 CRESCENT MEADOWS DR HOLLY SPRING, MS 38635 - WO-01318593
Completed Dec 11, 2025
From: abby.jinerson@emsar.com
To: jessica.thomas14@va.gov
Cc: mowens@emsar.com
Good afternoon, Jessica,
I’m following up to schedule our technician’s visit for the Semi-Annual Calibration Service for the Centrifuge at the VA Marshall Co. Outpatient Clinic located at 1700 Crescent Meadows Dr. Holly Spring, MS 38635.
Please let us know of some dates in January 2026 that may work best for you as well, and we will proceed with scheduling accordingly. Thank you!
Best Re
📋
Outbound to +16622522552
Completed Dec 11, 2025
12/11/25 AJinerson - No contact listed on this WO. Called site number listed on previous WO: 662-252-2552 (POC was listed as Jessica Thomas/jessica.thomas14@va.gov)
Spoke with staff who asked us to please email Jessica Thomas to schedule this.
📅
🚗 Drive Home - WO
Jan 8, 2026 1:00pm – 4:30pm
Work Order: WO-01318593
Account: Sterling Medical
Customer Case Number:
Location: VA MARSHALL CO. OUTPATIENT CLINIC
Address: 1700 CRESCENT MEADOWS DR, HOLLY SPRING, MS 38635
Manufacturer:
Model #:
Serial #:
Contact Name: Contact EMSAR HOUSE ACCOUNT
Contact Phone:
Contact Email:
Due Date: 2/27/
📅
WO-01318593 - Inspection - HOLLY SPRING - VA MARSHALL CO. OUTPATIENT CLINIC
Jan 8, 2026 12:00pm – 1:00pm
Work Order: WO-01318593
Account: Sterling Medical
Customer Case Number:
Location: VA MARSHALL CO. OUTPATIENT CLINIC
Address: 1700 CRESCENT MEADOWS DR, HOLLY SPRING, MS 38635
Manufacturer:
Model #:
Serial #:
Contact Name: Contact EMSAR HOUSE ACCOUNT
Contact Phone:
Contact Email:
Due Date: 2/27/
📅
🚗 Travel Time - WO
Jan 8, 2026 8:30am – 12:00pm
Work Order: WO-01318593
Account: Sterling Medical
Customer Case Number:
Location: VA MARSHALL CO. OUTPATIENT CLINIC
Address: 1700 CRESCENT MEADOWS DR, HOLLY SPRING, MS 38635
Manufacturer:
Model #:
Serial #:
Contact Name: Contact EMSAR HOUSE ACCOUNT
Contact Phone:
Contact Email:
Due Date: 2/27/
Timeline
📞
Case Linked Dec 3, 12:01 AM
Case Number:00548217
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 3, 4:35 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️6.9 business days
👷
▶
2
Technician Assigned Dec 11, 2:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:7d 21h
📅
▶
2
Dispatch Scheduled Dec 11, 2:50 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From:Assigned
To:Scheduled
Duration in Previous:49m
🚨19.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLEJan 8, 12:34 PM
From:Scheduled
To:Tech On Site
Duration in Previous:27d 21h
⏱️
5x Labor Added Jan 8, 1:02 PM
Type:Labor, Travel
Status:Open
Qty:3.55, 0.61666666666667, 3.5833333333333, 176
✔️
▶
2
Status: Completed Jan 8, 1:10 PM
Status: Completed → Status: Closed
🏁
Status: Closed by MICHAEL SWINGLE
From:Completed
To:Closed
Duration in Previous:4m
⏳2.0 business days
📄
▶
3
Status: Ready to Bill Jan 9, 4:11 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-250932
Bottlenecks
Ready for Scheduling
Duration: 6.3 business days (threshold: 1.0 business days)
Exceeded by 5.3 business days
Scheduled
Duration: 18.5 business days (threshold: 2.0 business days)
Exceeded by 16.5 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)