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WO-01318612 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Suwannee CI — 5964 US Highway 90, Live Oak FL, 32060

Dec 3, 2025 → Mar 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (41 biz days late)
Active: 61 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
47d
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Feb 11, 2026
47 business days (counted)
Running total: 47 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Feb 11 → Feb 26, 2026
10 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 26 → Mar 4, 2026
4 business days (counted)
Running total: 61 of ? biz days used
Created: Dec 3, 2025 Completed: Mar 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Feb 11 Ready for Scheduling ▶ Running 47 47
Feb 11 → Feb 26 Assigned ▶ Running 10 57
Feb 26 → Mar 4 Scheduled ▶ Running 4 61
Dispatch 0.0d
Coordinators 62.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
62.2 days
Over SLA
Created: Dec 3, 2025 Due: Mar 31, 2026 Completed: Mar 4, 2026 (27 days early)
📅
61.2 days Total Age
⏱️
47.2d in Ready for Scheduling Longest Stage
🔄
4 transitions Status Changes
⚠️
58.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548216
eBiotrack - Automated New Inspection Created
Closed
Initial Annual Inspection Service Equipment 44 https://www.ebiotrack.com/inspection.php?iid=31621
Priority
Standard
Origin
Email
Reason
New Case
Contact
Wesley Barnes
Owner
Jessica Foley
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318612 (current) Closed
Inspection • Yves Dessin
Created: Dec 3, 2025 • Closed: Mar 4, 2026
Completed with significant delays
Closed • 91 days old
🚨
Primary Delay 47.2 days stuck in "Ready for Scheduling"
⏱️
Total Delay 58.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
47.2d / 1.0d SLA
Assigned
10.7d / 0.5d SLA
Scheduled
4.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/26/26 AJinerson - Email logged on WO-01318612. Received email back from Kerri confirming arrival instructions below:

POC onsite: Kerri Ratliff -- cell # 386-678-3929 

Arrival instructions: Please start at the Annex (WO-01318636) Call Kerri on cell number upon arrival, and Kerri will meet tech on-site to assist inside.


2/26/26 AJinerson - Email logged on WO-01318612. Received email back from Kerri confirming tech visit for both locations on Weds. 3/4 with eta between 9am-11am.

Sent email back to Kerri asking to confirm which building to start with, and attached list of tools/equipment.


2/26/26 AJinerson - Email logged on WO-01318612. Sent email to Kerri Ratliff to see if they could be of assistance in scheduling these services. Offering tech visit on 3/4.

WO-01318612 - Suwannee CI

WO-01318636 - Suwannee Annex


*Site had their initial inspection done in March 2025, but SLA on this WO is February 2026*


2/26/26 AJinerson - Call logged on WO-01318612. Called Kerri Ratliff who was previous POC for all other WOs at this location. 

Called number: 386.678.3929 and left VM regarding scheduling tech visit for both locations. 


2/26/26 AJinerson - Call logged on WO-01318612. Left VM for Wesley regarding needing to schedule service for both WOs. 

WO-01318612 - Suwannee CI

WO-01318636 - Suwannee Annex


2/25/26 AJinerson - Email logged on WO-01318612. Sent follow up email to Wesley offering tech visit on 3/4.


2/17/26 AJinerson - Email logged on WO-01318612. Sent email to Wesley (due to after 5PM EST) regarding scheduling both WOs (CI and Annex) offering tech visit on Wednesday, 3/4 with eta between 9am-11am.


2/16/26 AJineson - Original tech no longer available to cover Centurion FL sites week of 2/23 - 2/27 as originally planned. Soonest available Centurion cleared tech will be week of 3/2-3/6.

🔧 Work Performed
Inspected and calibration verified 45 devices All 45 devices passed Returned back to service
🔍 Technician Findings
Arrived at site Met with poc
⚠️ Problem Description
Annual Inspection Service Equipment 44 https://www.ebiotrack.com/inspection.php?iid=31621

Timeline

📞
Case Linked Dec 3, 12:01 AM
Case Number: 00548216
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 3, 5:01 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 47.9 business days
👷
▶
2 Technician Assigned Feb 11, 1:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 69d 20h
🚨 11.0 business days
🗓️
▶
2 Status: Scheduled Feb 26, 5:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-04T14:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Feb 27, 9:02 AM
Scheduled For: 2026-03-04T17:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Mar 4, 3:21 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 22h, 0m

Bottlenecks

Ready for Scheduling
Duration: 47.2 business days (threshold: 1.0 business days)
Exceeded by 46.2 business days
Assigned
Duration: 10.7 business days (threshold: 4.0 business hours)
Exceeded by 10.2 business days
Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00548216
Closed

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Yves Dessin
Scheduled
Mar 4, 12:00 PM
Created
Dec 3, 5:01 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03130030 Labor Open 4 $0.00 Mar 4, 3:21 PM
WL-03130031 Labor Open 1 $119.00 Mar 4, 3:21 PM
WL-03130032 Travel Open 60 - Mar 4, 3:21 PM

Details