1/28 MOwens Diamond replied that either 2/4 or 2/6 works to schedule the visit. Replied back to confirm scheduling on 2/4 with arrival between 11-12.
1/28 MOwens Sent email to Diamond Peel about scheduling the inspection visit for next week.
01/28/2026 SRobinson- Updated contact to Diamond Peel - 4128077878 - diamond.peel@marathon.health. Per Case 00562801. Chattered account manager to update in EBT. Putting WO in RFS as customer would like to schedule.
1/28 MOwens googled location for another number. Found 888-762-2265. Called the corporate number to make contact. No one answered the call. Escalating to ASM
1/26 MOwens Called to speak to the practice manager at this location but no one answered the call. Could not leave a vm.
1/5 MOwens Sent email to Dennis Shurmatz but it didn't deliver. Called to speak to Dennis but he no longer works at this location. Left msg for the practice manager to call back to schedule the visit during Jan.
🔧Work Performed
Performed Annual equipment inspection ( 37 pcs ) Worked with staff to find all equipment .
🔍Technician Findings
Checked in with staff for inspection of devices
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 50
https://www.ebiotrack.com/inspection.php?iid=31650
From: mowens@emsar.com
To: diamond.peel@marathon.health
Let's schedule the visit for 2/4. My tech Pero Popovic will arrive between 11-12.
Thanks
MelissaFrom: Diamond Peel <diamond.peel@marathon.health>Sent: Wednesday, January 28, 2026 12:25 PMTo: Melissa Owens <mowens@emsar.com>Subject: RE: PNC Firstside Annual Tagged Equipment Inspection Hello, Either day works fine for my office. From: Melissa Owens <mowens@emsar.com>Sent: Wednesday, January 28, 2026 12:12 PMTo: Diamond Peel <diamon
From: mowens@emsar.com
To: diamond.peel@marathon.health
Diamond
I am reaching out to schedule the annual inspection on the medical equipment at this location. Would next Wed. 2/4 or Friday 2/6 in the afternoon work to schedule the visit?
Melissa Owens
EMSAR Service Coordinator
803-791-259From: Melissa OwensSent: Monday, January 5, 2026 12:16 PMTo: dennis.shurmatz@oracle.com <dennis.shurmatz@oracle.com>Subject: PNC Firstside Annual Tagged Equipment Inspection Dennis I am reaching out
📋
Outbound to +18887622265
Completed Jan 28, 2026
Called the corporate number to make contact. No one answered the call.
📋
Outbound to +14128077878
Completed Jan 26, 2026
Called to speak to the practice manager at this location but no one answered the call. Could not leave a vm.
📋
Outbound to +14128077878
Completed Jan 5, 2026
Called to speak to Dennis but he no longer works at this location. Left msg for ne practice manager to call back to schedule the visit during Jan.
From: mowens@emsar.com
To: dennis.shurmatz@oracle.com
Dennis
I am reaching out because the annual inspection on the tagged medical equipment at this location is due this month. What days during the week work to schedule the inspection visit?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com/
Jan 28, 2026 11:50am
@Dylan Nakoff Per case 00562801 I believe this contact needs updated to Diamond Peel - 4128077878 - Diamond.peel@marathon.health. I have updated in this WO.
Work Order: WO-01318625
Account: Marathon Health, LLC
Customer Case Number:
Location: PNC Firstside
Address: 500 first avenue, Pittsburgh, PA 15219
Manufacturer:
Model #:
Serial #:
Contact Name: Diamond Peel
Contact Phone: 4128077878
Contact Email: diamond.peel@marathon.health
Due Dat
Timeline
📞
Case Linked Dec 3, 6:00 AM
Case Number:00548264
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 3, 5:29 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 4, 12:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:18h 44m
🚨18.0 business days
👷
Technician Assigned by Melissa OwensDec 30, 2:52 PM
Technician:a0hVU000005FQXBYA4, Pero Popovic
🚨20.0 business days
🆕
Status: Entered by Melissa OwensJan 28, 10:57 AM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:54d 22h, 0m
📅
Status: Ready for Scheduling by Shelby RobinsonJan 28, 11:53 AM
From:On Hold
To:Ready for Scheduling
Duration in Previous:56m
👷
▶
2
Technician Assigned Jan 28, 12:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:22m
📅
▶
2
Dispatch Scheduled Jan 28, 1:41 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:1h 25m
⚠️6.0 business days
🔧
Status: Tech On Site by Pero PopovicFeb 4, 12:23 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 22h
⏱️
3x Labor Added Feb 4, 3:45 PM
Type:Labor, Travel
Status:Open
Qty:2, 4, 60
🚗
Status: Tech Off Site by Pero PopovicFeb 4, 4:02 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:3h 38m
🗓️
Status: Scheduled by Matthew BatemanFeb 5, 9:00 AM
From:Tech Off Site
To:Scheduled
Duration in Previous:16h 57m
🔧
Status: Tech On Site by Pero PopovicFeb 5, 9:19 AM
From:Scheduled
To:Tech On Site
Duration in Previous:19m
⏱️
2x Labor Added Feb 6, 7:01 AM
Type:Labor, Travel
Status:Open
Qty:0.5, 7
⏱️
▶
2
3x Labor Added Feb 6, 1:06 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Pero Popovic
From:Tech On Site
To:Completed
Duration in Previous:1d 3h
💵
Expenses Added Feb 6, 6:55 PM
Type:Expenses
Status:Open
Qty:1
🏁
Status: Closed by Pero PopovicFeb 6, 8:30 PM
From:Completed
To:Closed
Duration in Previous:7h 23m
⏳3.4 business days
📄
▶
2
Status: Ready to Bill Feb 11, 10:21 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⚠️7.0 business days
🧾
Invoice Created Feb 20, 12:44 PM
Invoice Number:SM-253566
Bottlenecks
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Assigned
Duration: 36.8 business days (threshold: 4.0 business hours)
Exceeded by 36.3 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)