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WO-01318627 ↗ ServiceMax

Coastal Family Health Center • Inspection • PSM

📍 Coastal Family Health Center - Leakesville (Main St) School Health Clinic Servic — 620 Main St., Leakesville MS, 39451

Dec 3, 2025 → Jan 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (12 biz days late)
Active: 32 biz days
🕐 Clock stopped: Tech Off Site (Jan 21, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 19, 2025
12 business days (counted)
Running total: 12 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Dec 19 → Jan 14, 2026
16 business days (counted)
Running total: 28 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 21, 2026
4 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 32 of ? biz days used
Created: Dec 3, 2025 Tech Off Site: Jan 21, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 19 Ready for Scheduling ▶ Running 12 12
Dec 19 → Jan 14 Assigned ▶ Running 16 28
Jan 14 → Jan 21 Scheduled ▶ Running 4 32
Jan 21 → Jan 21 Tech On Site ▶ Running 0 32
Dispatch 0.0d
Coordinators 33.3d
Field Work 1.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
33.3 days
Over SLA
Field Work
1.3 days
Created: Dec 3, 2025 Due: Jan 30, 2026 Completed: Jan 22, 2026 (8 days early)
📅
32.3 days Total Age
⏱️
16.3d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
30.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548266
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 14 https://www.ebiotrack.com/inspection.php?iid=31655
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mary Ronsonet
Owner
Shelby Robinson
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318627 (current) Invoiced
Inspection • Jason Cunningham
Created: Dec 3, 2025 • Closed: Jan 21, 2026
Completed with significant delays
Invoiced • 91 days old
🚨
Primary Delay 16.3 days stuck in "Assigned"
⏱️
Total Delay 30.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
12.2d / 1.0d SLA
Assigned
16.3d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
1.2d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/26 AJinerson - Call logged on WO-01318528. 

Called and spoke with Danielle Eubanks who confirmed scheduling all 4 of her locations for Wednesday, 1/21 starting with the Main St. location, and then will assist tech site to site from there. 

POC on site: Danielle Eubanks

601-394-7761

Arrival instructions: Start at Leakesville Main St. 

Tech can call Danielle at 601-394-7761 if needed. 


1/14/26 AJinerson - Per RGresham, he provided a list of updated contacts for all sites to our team and stated that Mary Ronsonet does not need to be involved with scheduling. No secondary contact listed for this location. Followed up w/ ASM to see if able to confirm correct contacts for all current WOs/locations since POC is still listed as "Mary Ronsonet". Rodney does not wanting us reaching out to Mary to schedule these.

🔧 Work Performed
1/21 Jason - Inspection Complete - Performed inspection on 16 devices. All devices passed inspection. Placed all devices back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 14 https://www.ebiotrack.com/inspection.php?iid=31655

Timeline

📞
Case Linked Dec 3, 6:00 AM
Case Number: 00548266
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Dec 3, 5:32 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 12.8 business days
👷
2 Technician Assigned Dec 19, 4:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15d 23h
🚨 16.9 business days
🗓️
2 Status: Scheduled Jan 14, 12:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-21T13:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Jason Cunningham Jan 21, 9:04 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 20h
🚗
Status: Tech Off Site by Jason Cunningham Jan 21, 10:28 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 23m
⏱️
2 3x Labor Added Jan 21, 8:11 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 9h 44m, 0m
2.5 business days
📄
Status: Ready to Bill by Diane Patton Jan 23, 5:01 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 20h, 0m
1.9 business days
🧾
Invoice Created Jan 26, 9:15 AM
Invoice Number: SM-252157

Bottlenecks

Ready for Scheduling
Duration: 12.2 business days (threshold: 1.0 business days)
Exceeded by 11.2 business days
Assigned
Duration: 16.3 business days (threshold: 4.0 business hours)
Exceeded by 15.8 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00548266
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Jan 21, 8:00 AM
Created
Dec 3, 5:32 PM
Invoice #
SM-252157

Work Details (3)

Name Type Status Qty Amount Date
WL-03074272 Labor Open 0.5 $0.00 Jan 21, 8:11 PM
WL-03074273 Labor Open 1.5 $1,195.00 Jan 21, 8:11 PM
WL-03074274 Travel Open 20 - Jan 21, 8:11 PM

Details