Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318641 ↗ ServiceMax

Mukwonago Animal Hospital • Inspection • PSM

📍 Mukwonago Animal Hospital — 1065 N Rochester St, Mukwonago WI, 53149

Dec 3, 2025 → Jan 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (18 biz days late)
Active: 38 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 3 → Dec 4, 2025
1 business day (counted)
Running total: 1 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Dec 4 → Jan 5, 2026
20 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 21 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 12, 2026
5 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 12 → Jan 14, 2026
2 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 29 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Jan 15 → Jan 22, 2026
4 business days (counted)
Running total: 33 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 29, 2026
5 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 38 of ? biz days used
Created: Dec 3, 2025 Completed: Jan 29, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0
Dec 3 → Dec 3 Ready for Scheduling ▶ Running 0 0
Dec 3 → Dec 4 Assigned ▶ Running 1 1
Dec 4 → Jan 5 Scheduled ▶ Running 20 21
Jan 5 → Jan 5 Reschedule ▶ Running 0 21
Jan 5 → Jan 12 Scheduled ▶ Running 5 26
Jan 12 → Jan 14 Reschedule ▶ Running 2 28
Jan 14 → Jan 14 Entered ▶ Running 0 28
Jan 14 → Jan 15 Assigned ▶ Running 1 29
Jan 15 → Jan 15 Entered ▶ Running 0 29
Jan 15 → Jan 22 Assigned ▶ Running 4 33
Jan 22 → Jan 29 Scheduled ▶ Running 5 38
Jan 29 → Jan 29 Tech On Site ▶ Running 0 38
Dispatch 0.0d
Coordinators 41.7d
Field Work 1.4d
Billing 3.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
41.7 days
Over SLA
Field Work
1.4 days
Billing
3.9 days
Over SLA
Created: Dec 3, 2025 Due: Jan 31, 2026 Completed: Jan 29, 2026 (2 days early)
📅
38.1 days Total Age
⏱️
20.8d in Scheduled Longest Stage
🔄
15 transitions Status Changes
⚠️
35.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jon Kuehl — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 27, 2026
Visit 2 Jan 28, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00548285
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 108 pieces https://www.ebiotrack.com/inspection.php?iid=31673
Priority
Standard
Origin
Email
Reason
New Case
Contact
Melissa Duncan
Owner
Leona Coonrod
Created
Dec 3, 2025
Work Orders from this Case (1)
WO-01318641 (current) Invoiced
Inspection • Jon Kuehl
Created: Dec 3, 2025 • Closed: Jan 29, 2026
Completed with significant delays
Invoiced • 91 days old
🚨
Primary Delay 20.8 days stuck in "Scheduled"
⏱️
Total Delay 35.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
6.9d / 0.5d SLA
Scheduled
31.8d / 2.0d SLA
Reschedule
3.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
3.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1-28-26 JK Cannot close out same day due to overnight stay.


1-26-26 JK The contact phone number is incorrect.

 (262) 363-4557


1/15/2026 CRamen assigning to JKuehl per LYoder in scheduling meeting


1/5/2026 CRamen logged email re-scheduling for Thursday 1/15/2026 with tech arrival between 8-10am,.


12/4/2025 CRamen Logged email confirming Thursday 1/8/2025 with an arrival window between 8-10am.


12/3/2025 CRamen Logged email requesting Thursday 1/8/2025 with an arrival window between 8-10am. Placeholder set

🔧 Work Performed
Performed annual inspection of 111 pieces of equipment onsite.
🔍 Technician Findings
All units working upon arrival.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 108 pieces https://www.ebiotrack.com/inspection.php?iid=31673

Timeline

📞
Case Linked Dec 3, 6:01 AM
Case Number: 00548285
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 3, 6:01 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 3, 6:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11m
🗓️
▶
2 Status: Scheduled Dec 4, 12:27 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-08T14:00:00.000+0000
🚨 21.0 business days
🔄
Status: Reschedule by Charles Ramen Jan 5, 10:52 AM
From: Scheduled
To: Reschedule
Duration in Previous: 31d 22h
🗓️
▶
2 Status: Scheduled Jan 5, 11:05 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-15T14:00:00.000+0000
⚠️ 6.0 business days
🔄
Status: Reschedule by Charles Ramen Jan 12, 9:34 AM
From: Scheduled
To: Reschedule
Duration in Previous: 6d 22h
⏳ 3.0 business days
🆕
▶
2 Status: Entered Jan 14, 5:19 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: a0h8Y00000JTCJcQAP, Tyler Bollman
🆕
▶
2 Status: Entered Jan 15, 2:34 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Jon Kuehl
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Jan 22, 8:32 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-01-29T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Jonathan Kuehl Jan 26, 5:45 PM
Scheduled For: 2026-01-28T13:00:00.000+0000
💵
2x Expenses Added Jan 27, 10:41 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Jan 27, 10:49 PM
Type: Labor, Travel
Status: Open
Qty: 5.8, 369
🔧
Status: Tech On Site by Jonathan Kuehl Jan 28, 7:12 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 10h
✔️
Status: Completed by Jonathan Kuehl Jan 28, 10:03 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 51m
⏱️
7x Labor Added Jan 28, 10:09 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.55, 9.5166666666667, 19
🏁
Status: Closed by Jonathan Kuehl Jan 29, 6:19 PM
From: Completed
To: Closed
Duration in Previous: 20h 15m
🔩
▶
2 Parts Added Jan 30, 12:02 PM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Closed
To: Ready to Bill
Duration in Previous: 17h 43m
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 4:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 3.0 business days
🧾
Invoice Created Feb 6, 6:47 PM
Invoice Number: SM-252986

Bottlenecks

Assigned
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 4.8 business hours
Scheduled
Duration: 20.8 business days (threshold: 2.0 business days)
Exceeded by 18.8 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.7 business hours
Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Ready to Bill
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

📞
Case 00548285
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Jon Kuehl
Scheduled
Jan 28, 8:00 AM
Created
Dec 3, 6:01 PM
Invoice #
SM-252986

Work Details (12)

Name Type Status Qty Amount Date
WL-03079738 Expenses Open 1 $0.00 Jan 27, 10:41 AM
WL-03079739 Expenses Open 1 $0.00 Jan 27, 10:41 AM
WL-03081092 Labor Open 5.8 $0.00 Jan 27, 10:49 PM
WL-03081093 Travel Open 369 $0.00 Jan 27, 10:49 PM
WL-03082742 Labor Open 0.55 $0.00 Jan 28, 10:09 PM
WL-03082743 Labor Open 9.5166666666667 $1,984.00 Jan 28, 10:09 PM
WL-03082744 Labor Open 0.55 $0.00 Jan 28, 10:09 PM
WL-03082745 Travel Open 19 $0.00 Jan 28, 10:09 PM
WL-03082746 Travel Open 19 $0.00 Jan 28, 10:09 PM
WL-03082747 Expenses Open 1 $0.00 Jan 28, 10:09 PM
WL-03082748 Expenses Open 1 $0.00 Jan 28, 10:09 PM
WL-03085002 Parts Open 1 $324.00 Jan 30, 12:02 PM

Details