Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318654 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Wise Recue Squad Friendship — 119 West Main Street, Wise VA, 24293

Dec 4, 2025 → Dec 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (17 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Dec 4, 2025 Completed: Dec 5, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 4 Assigned ▶ Running 0 0
Dec 4 → Dec 5 Scheduled ▶ Running 1 1
Dispatch 0.0d
Coordinators 2.0d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Dec 4, 2025 Due: Dec 31, 2025 Completed: Dec 5, 2025 (26 days early)
📅
2.0 days Total Age
⏱️
4.5d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548720
URGENT Philips WO Request
Closed
Visit #2- Tempus LS Manual Pacing
Priority
High
Origin
Email
Reason
New Case
Contact
Essam Gergis
Owner
Kimberly Hardison
Created
Dec 4, 2025
Work Orders from this Case (1)
WO-01318654 (current) Invoiced
FCO • Patricia Gordon
Created: Dec 4, 2025 • Closed: Dec 5, 2025
Completed with minor delays
Invoiced • 90 days old
🚨
Primary Delay 4.5 days stuck in "07e-Partial Project"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
swapped into service new Tempus LS device (SN: 7022.003393, loaded config & authenticated). returned loaner (SN: 7022.0001650).
🔍 Technician Findings
Tempus LS whole unit exchange
⚠️ Problem Description
Visit #2- Tempus LS Manual Pacing
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
FCO86700002

Timeline

📞
Case Linked Dec 4, 7:28 AM
Case Number: 00548720
Subject: URGENT Philips WO Request
Status: Closed
📋
▶
4 Work Order Created Dec 4, 8:18 AM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Patricia Gordon
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 3m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-03T13:00:00.000+0000
⏱️
▶
2 2x Labor Added Dec 5, 6:26 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 22h 5m
🏁
Status: Closed by Patricia Gordon Dec 5, 6:47 AM
From: Completed
To: Closed
Duration in Previous: 19m
⏱️
▶
2 Labor Added Dec 5, 2:57 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 8h 12m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:46 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 0h
💰
Status: Invoiced by Josh Longway Dec 12, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m

Bottlenecks

Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

📞
Case 00548720
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Dec 3, 8:00 AM
Created
Dec 4, 8:18 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03027587 Labor Open 0.25 $95.00 Dec 5, 6:26 AM
WL-03027588 Labor Open 0.25 $155.00 Dec 5, 6:26 AM
WL-03028199 Labor Open 0.016666666666667 $38.00 Dec 5, 2:57 PM

Details