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WO-01318655 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Pickering Laboratories Inc — 1280 Space Park Way, Mountain View CA, 94043

Dec 4, 2025 → Jan 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (14 biz days early)
Active: 24 biz days
🕐 Clock stopped: Completed (Jan 9, 2026)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 1 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Dec 5 → Jan 9, 2026
23 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 24 of ? biz days used
Created: Dec 4, 2025 Completed: Jan 9, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 4 Ready for Scheduling ▶ Running 0 0
Dec 4 → Dec 5 Assigned ▶ Running 1 1
Dec 5 → Jan 9 Scheduled ▶ Running 23 24
Jan 9 → Jan 9 Tech On Site ▶ Running 0 24
Dispatch 0.0d
Coordinators 25.1d
Field Work 0.9d
Billing 11.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
25.1 days
Over SLA
Field Work
0.9 days
Billing
11.3 days
Over SLA
Created: Dec 4, 2025 Due: Jan 31, 2026 Completed: Jan 9, 2026 (22 days early)
📅
25.0 days Total Age
⏱️
24.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
33.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548733
6008084200
Closed
28R SYS-LC-1100-E Contract ends 01/31/2026 repair included PM PM only - customer supplies the UV lamp G1321A DE83700754 1200 Series Fluorescence Detector G1322A JP73014232 1260 Standard Degasser G1313A US80603783 1100 Autosampler G1311A-A DE91606598 1100 Series Quaternary Pump G1315A DE91608839 1100 Diode-array Detector
Priority
High
Origin
Web
Reason
New Case
Contact
Luca Nardin
Owner
Leona Coonrod
Created
Dec 4, 2025
Work Orders from this Case (1)
WO-01318655 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Dec 4, 2025 • Closed: Jan 9, 2026
Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 24.0 days stuck in "Scheduled"
⏱️
Total Delay 33.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.1d / 0.5d SLA
Scheduled
24.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
11.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4 DEC 2025 Larry Alberty

Reached out to location with proposed onsite service time frame.


Please assign to Larry Alberty ARP to site is 18 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28R SYS-LC-1100-E Contract ends 01/31/2026 repair included PM PM only - customer supplies the UV lamp G1321A DE83700754 1200 Series Fluorescence Detector G1322A JP73014232 1260 Standard Degasser G1313A US80603783 1100 Autosampler G1311A-A DE91606598 1100 Series Quaternary Pump G1315A DE91608839 1100 Diode-array Detector
📄 Description
LC 1100 System Enhanced LC Features
📞 Call Description
JAN 2025 LC PM

Timeline

📞
▶
4 Case Linked Dec 4, 8:15 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01318655
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF0000001pE6KIAU, Larry Alberty
🗓️
▶
2 Status: Scheduled Dec 4, 7:28 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-01-09T14:00:00.000+0000
🚨 24.6 business days
🚗
▶
2 4x Travel Added Jan 9, 10:14 AM
4x Travel Added → Status: Tech On Site
🔧
Status: Tech On Site by Larry Alberty
From: Scheduled
To: Tech On Site
Duration in Previous: 35d 14h
⏱️
▶
3 3x Labor Added Jan 9, 5:05 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 6h 50m
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 1.9 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 12, 4:30 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 23h
🚨 11.9 business days
📨
▶
3 Status: Invoice Pending Jan 28, 1:41 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252436
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business hours
Scheduled
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Ready to Bill
Duration: 11.3 business days (threshold: 1.0 business days)
Exceeded by 10.3 business days

🔗 Related Artifacts

📞
Case 00548733
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Jan 9, 9:00 AM
Created
Dec 4, 8:19 AM
Invoice #
SM-252436

Work Details (7)

Name Type Status Qty Amount Date
WL-03059279 Travel Open 20 $180.00 Jan 9, 10:14 AM
WL-03059280 Travel Open 20 $0.00 Jan 9, 10:14 AM
WL-03059281 Parts Open 1 $0.00 Jan 9, 10:14 AM
WL-03059282 Parts Open 1 $0.00 Jan 9, 10:14 AM
WL-03060130 Labor Open 1 $0.00 Jan 9, 5:05 PM
WL-03060131 Labor Open 4 $513.00 Jan 9, 5:05 PM
WL-03060132 Labor Open 1 $0.00 Jan 9, 5:05 PM

Details