Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318684 ↗ ServiceMax

Infusion for Health • Inspection • PSM

📍 CA Tarzana — 5620 Wilbur Ave Suite 310, Tarzana CA, 91356

Dec 4, 2025 → Feb 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (38 biz days late)
Active: 57 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 11, 2025
5 business days (counted)
Running total: 5 of ? biz days used
49d
▶ Clock Running
Status: Assigned
Dec 11 → Feb 24, 2026
49 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 26, 2026
2 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 57 of ? biz days used
Created: Dec 4, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 11 Ready for Scheduling ▶ Running 5 5
Dec 11 → Feb 24 Assigned ▶ Running 49 54
Feb 24 → Feb 26 Scheduled ▶ Running 2 56
Feb 26 → Feb 27 Tech On Site ▶ Running 1 57
Dispatch 0.0d
Coordinators 58.2d
Field Work 0.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
58.2 days
Over SLA
Field Work
0.5 days
Created: Dec 4, 2025 Due: Feb 27, 2026 Completed: Feb 27, 2026 (on time)
📅
57.1 days Total Age
⏱️
49.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
56.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00548691
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment 14 https://www.ebiotrack.com/inspection.php?iid=31687
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lindsey Moore
Owner
Jessica Foley
Created
Dec 4, 2025
Work Orders from this Case (1)
WO-01318684 (current) Invoiced
Inspection • Michael Russell
Created: Dec 4, 2025 • Closed: Feb 26, 2026
Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 49.9 days stuck in "Assigned"
⏱️
Total Delay 56.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.0d / 1.0d SLA
Assigned
49.9d / 0.5d SLA
Scheduled
2.3d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-24 Mburris called site set with Amy 2-26 1pm

12/11/25 RBerry- Emailed Lindsey Moore to discuss scheduling. See logged email.

🔧 Work Performed
Annual Inspection Service completed
🔍 Technician Findings
Annual Inspection Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment 14 https://www.ebiotrack.com/inspection.php?iid=31687

Timeline

📞
Case Linked Dec 4, 12:00 AM
Case Number: 00548691
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 4, 9:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Dec 11, 11:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 2h
🚨 50.0 business days
👷
▶
3 Technician Assigned Feb 24, 4:46 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 75d 5h
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-26T20:30:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 24, 4:54 PM
Scheduled For: 2026-02-26T19:30:00.000+0000
⏳ 2.9 business days
🔧
Status: Tech On Site by Michael Russell Feb 26, 3:57 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 23h
⏱️
▶
2 3x Labor Added Feb 26, 7:43 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Michael Russell
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 46m, 0m
⏳ 3.5 business days
📄
▶
2 Status: Ready to Bill Mar 3, 1:02 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255473

Bottlenecks

Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Assigned
Duration: 49.9 business days (threshold: 4.0 business hours)
Exceeded by 49.4 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.2 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00548691
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Michael Russell
Scheduled
Feb 26, 2:30 PM
Created
Dec 4, 9:30 AM
Invoice #
SM-255473

Work Details (3)

Name Type Status Qty Amount Date
WL-03122143 Labor Open 2 $0.00 Feb 26, 7:43 PM
WL-03122144 Labor Open 1 $1,245.00 Feb 26, 7:43 PM
WL-03122145 Travel Open 50 - Feb 26, 7:43 PM

Details