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WO-01318691 ↗ ServiceMax

Infusion for Health • Inspection • PSM

📍 CA Irvine — 1400 Reynolds Ave, Suite 201, Irvine CA, 92614

Dec 4, 2025 → Feb 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (37 biz days late)
Active: 56 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 9, 2025
3 business days (counted)
Running total: 3 of ? biz days used
51d
▶ Clock Running
Status: Assigned
Dec 9 → Feb 24, 2026
51 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 26, 2026
2 business days (counted)
Running total: 56 of ? biz days used
Created: Dec 4, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 9 Ready for Scheduling ▶ Running 3 3
Dec 9 → Feb 24 Assigned ▶ Running 51 54
Feb 24 → Feb 26 Scheduled ▶ Running 2 56
Dispatch 0.0d
Coordinators 57.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
57.5 days
Over SLA
Created: Dec 4, 2025 Due: Feb 27, 2026 Completed: Feb 26, 2026 (1 days early)
📅
56.3 days Total Age
⏱️
51.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
56.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548687
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment 9 https://www.ebiotrack.com/inspection.php?iid=31683
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sara Anselmo
Owner
Jessica Foley
Created
Dec 4, 2025
Work Orders from this Case (1)
WO-01318691 (current) Invoiced
Inspection • Rene Yescas
Created: Dec 4, 2025 • Closed: Feb 25, 2026
Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 51.7 days stuck in "Assigned"
⏱️
Total Delay 56.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
51.7d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-24 Mburris called and set appt with Namm 2-25 2:30pm

12/11/25 RBerry- Emailed Sara Anselmo to discuss scheduling. See logged email.

🔧 Work Performed
performed annual est and calibration service,service complete
🔍 Technician Findings
annual est and calibration service needed
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment 9 https://www.ebiotrack.com/inspection.php?iid=31683

Timeline

📞
Case Linked Dec 4, 12:00 AM
Case Number: 00548687
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Dec 4, 9:37 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
4.0 business days
👷
2 Technician Assigned Dec 9, 1:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
🚨 52.0 business days
🗓️
2 Status: Scheduled Feb 24, 2:38 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-25T22:30:00.000+0000
2.0 business days
⏱️
2 5x Labor Added Feb 25, 9:19 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 6h, 0m
3.3 business days
📄
2 Status: Ready to Bill Mar 2, 1:08 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255345

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 51.7 business days (threshold: 4.0 business hours)
Exceeded by 51.2 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00548687
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Rene Yescas
Scheduled
Feb 25, 5:30 PM
Created
Dec 4, 9:37 AM
Invoice #
SM-255345

Work Details (5)

Name Type Status Qty Amount Date
WL-03120459 Labor Open 0.5 $0.00 Feb 25, 9:19 PM
WL-03120460 Labor Open 1.5 $1,245.00 Feb 25, 9:19 PM
WL-03120461 Labor Open 0.5 $0.00 Feb 25, 9:19 PM
WL-03120462 Travel Open 9 - Feb 25, 9:19 PM
WL-03120463 Travel Open 9 - Feb 25, 9:19 PM

Details