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WO-01318696 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 Centerwell - 06671 - Eastside — 601 Versailles Rd, Frankfort KY, 40601

Dec 4, 2025 → Feb 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (22 biz days late)
Active: 41 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
40d
▶ Clock Running
Status: Scheduled
Dec 4 → Feb 3, 2026
40 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 41 of ? biz days used
Created: Dec 4, 2025 Completed: Feb 4, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 4 Ready for Scheduling ▶ Running 0 0
Dec 4 → Dec 4 Assigned ▶ Running 0 0
Dec 4 → Feb 3 Scheduled ▶ Running 40 40
Feb 3 → Feb 4 Tech On Site ▶ Running 1 41
Dispatch 0.0d
Coordinators 41.2d
Field Work 1.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
41.2 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
0.0 days
Created: Dec 4, 2025 Due: Feb 27, 2026 Completed: Feb 4, 2026 (23 days early)
📅
41.6 days Total Age
⏱️
40.1d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
38.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548712
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment 50 https://www.ebiotrack.com/inspection.php?iid=31689
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jennifer Marlette
Owner
Jessica Foley
Created
Dec 4, 2025
Work Orders from this Case (1)
WO-01318696 (current) Invoiced
Inspection • Vincent Nyathi
Created: Dec 4, 2025 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 40.1 days stuck in "Scheduled"
⏱️
Total Delay 38.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
40.1d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/4/2025 CRamen logged email confirming Monday 2/7/2026 with an arrival window between 8-10am.


12/4/2025 CRamen logged email requesting Monday 2/7/2026 with an arrival window between 8-10am. Placeholder set

🔧 Work Performed
Annual Inspection - Completed Annual Safety and Function testing on 50 equipment.
🔍 Technician Findings
Completed Annual Safety and Function testing on 50 equipment.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment 50 https://www.ebiotrack.com/inspection.php?iid=31689

Timeline

📞
Case Linked Dec 4, 6:00 AM
Case Number: 00548712
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 4, 9:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 4, 4:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7h 2m
🗓️
▶
2 Status: Scheduled Dec 4, 5:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-02T15:00:00.000+0000
🚨 40.8 business days
🔧
Status: Tech On Site by Vincent Nyathi Feb 3, 1:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 60d 19h
⏱️
▶
2 3x Labor Added Feb 3, 11:49 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10h 40m
📄
▶
2 Status: Ready to Bill Feb 4, 1:37 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Feb 8, 11:16 PM
Invoice Number: SM-252981

Bottlenecks

Scheduled
Duration: 40.1 business days (threshold: 2.0 business days)
Exceeded by 38.1 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

📞
Case 00548712
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Vincent Nyathi
Scheduled
Feb 2, 10:00 AM
Created
Dec 4, 9:45 AM
Invoice #
SM-252981

Work Details (3)

Name Type Status Qty Amount Date
WL-03090724 Labor Open 3.8333333333333 $1,292.00 Feb 3, 11:49 PM
WL-03090725 Labor Open 3.1666666666667 $0.00 Feb 3, 11:49 PM
WL-03090726 Travel Open 181 - Feb 3, 11:49 PM

Details