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WO-01318697 ↗ ServiceMax

Centurion of Georgia • Inspection • PSM

📍 Patten Probation DC — 27 South 10th Street, Lakeland GA, 31635

Dec 4, 2025 → Feb 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (23 biz days late)
Active: 42 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
27d
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Jan 14, 2026
27 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 28 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Jan 15 → Feb 5, 2026
14 business days (counted)
Running total: 42 of ? biz days used
Created: Dec 4, 2025 Completed: Feb 5, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Jan 14 Ready for Scheduling ▶ Running 27 27
Jan 14 → Jan 14 Assigned ▶ Running 0 27
Jan 14 → Jan 15 Scheduled ▶ Running 1 28
Jan 15 → Jan 15 Entered ▶ Running 0 28
Jan 15 → Jan 15 Ready for Scheduling ▶ Running 0 28
Jan 15 → Jan 15 Assigned ▶ Running 0 28
Jan 15 → Feb 5 Scheduled ▶ Running 14 42
Dispatch 0.0d
Coordinators 44.5d
Field Work 0.0d
Billing 5.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
44.5 days
Over SLA
Field Work
0.0 days
Billing
5.1 days
Over SLA
Created: Dec 4, 2025 Due: Feb 27, 2026 Completed: Feb 5, 2026 (22 days early)
📅
42.6 days Total Age
⏱️
28.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
43.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 3, 2026
Visit 2 Feb 4, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548713
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment 14 https://www.ebiotrack.com/inspection.php?iid=31691
Priority
Standard
Origin
Email
Reason
New Case
Contact
Laronda Thorton
Owner
Jessica Foley
Created
Dec 4, 2025
Work Orders from this Case (1)
WO-01318697 (current) Invoiced
Inspection • Cynthia G Deville
Created: Dec 4, 2025 • Closed: Feb 4, 2026
Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 28.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 43.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
28.0d / 1.0d SLA
Scheduled
16.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Billing Review
3.0d / 2.0d SLA
Ready to Bill
2.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/9/26 DPatton - Subcontractor cost of $235 - do we bill this in addtion to the flat rate of $1195?

CONFIRMED

1/15/26 AJinerson - Reassigning tech due to availability, but keeping original scheduled date time of Wednesday, 2/4 between 11am-1pm arrival.


01/14/2026 LHill-rec'd email from Laronda-No clearance is needed, and 2/4 works great. 

See logged email.


01/14/2026 LHill-sent email to Laronda-Is clearance needed for tech or any special requirements for him to access the facility? Will 02/04 with tech arrival between 11:00-1:00 work for you?


Scheduling ahead needed: Yes.  

Certain day or time: Any day Monday through Friday 7AM-4:30 PM 

Confirmed contact information is correct: Yes.  

Anything additional needed for tech to gain access to the facility:  No 


01/14/2026 LHill-rec'd email from Laronda Thorton-Good morning. Any weekday between 7am and 430pm works best for us. The best contact number to reach me is 229-482-8349, as I am not allowed to have my mobile phone at the facility. Thanks!

See logged email.


01/13/2026 LHill-sent email to Larona Thorton at lthornton1@teamcenturion.com to confirm contact & equipment.


01/08/2026 LHill-Called (912)381-8190 for Laronda Thorton to confirm contact & equipment. Someone picked up but I couldn't leave a message.


01/08/2026 LHill-sent email to Larona Thorton at lthornton1@teamcenturion.com to confirm contact & equipment.


01/08/2026 LHill-LM at (912)381-8190 for Laronda Thorton to confirm contact & equipment.

🔧 Work Performed
PERFORMED INSPECTION OF ALL FOUND EQUIPMENT AND ARCHIVED TWO ITEMS. OBTAINED SIGNATURE FROM ON SITE POC
🔍 Technician Findings
arrived on site to conduct inspection of equipment
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment 14 https://www.ebiotrack.com/inspection.php?iid=31691

Timeline

📞
Case Linked Dec 4, 6:00 AM
Case Number: 00548713
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Dec 4, 9:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Foley
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 28.0 business days
👷
3 Technician Assigned Jan 14, 9:03 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 40d 23h, 0m
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-04T16:45:00.000+0000
2.0 business days
🆕
3 Status: Entered Jan 15, 11:37 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Cynthia G Deville
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-04T16:00:00.000+0000
🚨 10.0 business days
💵
2x Expenses Added Jan 29, 1:38 PM
Type: Expenses
Status: Open
Qty: 1
4.0 business days
🚗
4x Travel Added Feb 4, 12:06 AM
Type: Travel, Expenses, Labor
Status: Open
Qty: 91, 2
⏱️
3 4x Labor Added Feb 4, 11:30 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Cynthia Deville
From: Scheduled
To: Completed
Duration in Previous: 20d 11h
🏁
Status: Closed by Cynthia Deville
From: Completed
To: Closed
Duration in Previous: 2m
3.1 business days
💵
Status: Billing Review by Diane Patton Feb 9, 9:35 AM
From: Closed
To: Billing Review
Duration in Previous: 4d 10h
3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 11, 6:32 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 2d 8h
2.7 business days
📨
2 Status: Invoice Pending Feb 13, 5:56 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254035

Bottlenecks

Ready for Scheduling
Duration: 28.0 business days (threshold: 1.0 business days)
Exceeded by 27.0 business days
Scheduled
Duration: 14.5 business days (threshold: 2.0 business days)
Exceeded by 12.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Billing Review
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00548713
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Cynthia G Deville
Scheduled
Feb 4, 11:00 AM
Created
Dec 4, 9:47 AM
Invoice #
SM-254035

Work Details (10)

Name Type Status Qty Amount Date
WL-03083414 Expenses Open 1 $0.00 Jan 29, 1:38 PM
WL-03083413 Expenses Open 1 $0.00 Jan 29, 1:38 PM
WL-03090766 Travel Open 91 - Feb 4, 12:06 AM
WL-03090767 Expenses Open 1 $0.00 Feb 4, 12:06 AM
WL-03090765 Labor Open 2 $0.00 Feb 4, 12:06 AM
WL-03090768 Expenses Open 1 $0.00 Feb 4, 12:06 AM
WL-03092384 Labor Open 0.75 $0.00 Feb 4, 11:30 PM
WL-03092385 Labor Open 2 $1,195.00 Feb 4, 11:30 PM
WL-03092386 Travel Open 19 - Feb 4, 11:30 PM
WL-03092387 Expenses Open 1 $0.00 Feb 4, 11:30 PM

Details